Summer Hours
- Monday-Thursday, 8 a.m. to 8 p.m.
- Friday, 8 a.m. to 5 p.m.
- Closed Saturday and Sunday
- Closed university holidays
Walk-in
The walk-in area is for support of student personal machines and services.
Location: 2800 UCC
Walk-in Hours:
- Monday-Thursday, 8 a.m. to 6:00 p.m.
- Friday, 8 a.m. to 5:00 p.m.
- Saturday-Sunday, 1 p.m. to 5 p.m.
- Closed university holidays.
*Walk-in hours are different than our regular semester hours. We may be open longer via phone, chat, or email.
Phone
319-384-4357
Online Chat
Self Service Portal
Hours
- Monday-Thursday, 8 a.m. to 8 p.m.
- Friday, 8 a.m. to 5 p.m.
- Closed weekends and university holidays
Equipment in University Classrooms
Learn how to use some of the most common technologies in University Classrooms, including assistive hearing systems, Solstice pods, and adjustable height lecterns.
How to Contact On-Call Support:
- Contact the below number and follow the prompts to leave a message (will not be answered so plan to leave a message).
- Please speak clearly and provide as much detail as possible so we can resolve your issues as quickly as possible.
- If the issue being reported impacts a university-wide system or service, our on-call team will return your call normally within 15 minutes.
- Note: a return call will likely be from an unknown number.
- If more information is required, on-call staff will collect that information and then escalate to other support teams as necessary.
- On-call staff will post outages to the IT Service Alerts page and will continue to follow-up with service owners until the issue is resolved and the alert can be closed.
- Staff will also generate a support ticket (Cherwell) which may allow you to track progress of the incident.