Help Desk staff provide chat, email, and phone support seven days a week during the fall and spring semesters.
Phone: 319-384-HELP (4357)
Email: its-helpdesk@uiowa.edu
Online chat: Help Desk Online Chat
Semester hours:
8am - 10pm Monday - Thursday
8am - 5pm Friday
Noon - 5pm Saturday
6pm - 10pm Sunday
Closed university holidays
The ITS Help Desk walk-in area is open by appointment only. Contact the Help Desk by phone, chat, or email to schedule an appointment.
Walk-in Location: 2800 UCC
Classroom Technology Support
Phone: 319-335-1976
Email: classroom-technology@uiowa.edu
Semester hours:
8am - 8pm Monday - Thursday
8am - 5pm Friday
Closed weekends and university holidays
Emergency After-Hours Support
After-hours support is available for reporting outages or issues with university-wide services only. Call 319-384-4357 and follow the prompts to report an emergency. Problems with devices and password resets are examples of issues not eligible for this service.