Help Desk staff provide chat, email, and phone support seven days a week during the fall and spring semesters:

Phone: 319-384-HELP (4357)
Email: its-helpdesk@uiowa.edu
Online chat: Help Desk Online Chat

Summer session hours (through August 21): 8 a.m.-8 p.m. Monday-Thursday; 8 a.m.-5 p.m. Friday

Pre-semester weekend hours (August 22-23): Noon-5 p.m. Saturday; 3-10 p.m. Sunday

Fall semester hours (starting August 24): 8 a.m.-10 p.m. Monday-Thursday; 8 a.m.-5 p.m. Friday; noon-5 p.m. Saturday; 6-10 p.m. Sunday.

After-hours support is available for emergency situations only (for example, large-scale outages of university-wide systems). Call 319-384-4357 and follow the prompts to report an emergency.

The ITS Help Desk walk-in area is open by appointment only starting August 20. Contact the Help Desk by phone, chat, or email to schedule an appointment.

Location: 2800 UCC
Appointment hours: 11 a.m.-6 p.m. Monday-Thursday; 11 a.m.-5 p.m. Friday (closed university holidays and weekends)

Classroom Technology Hotline

Phone: 319-335-1976
Email: classroom-technology@uiowa.edu

Hotline summer session hours (through August 21): 8 a.m.-6 p.m. Monday-Thursday; 8 a.m.-5 p.m. Friday

Hotline fall semester hours (starting August 24): 8 a.m.-8 p.m. Monday-Thursday; 8 a.m.-5 p.m. Friday

Additional Information

Learn more about ITS Help Desk services and student employment opportunities.