Contact the ITS Help Desk

Help Desk staff provide support via: 

Walk-in: see below for hours and location
Phone: 319-384-4357
Online chat: Help Desk Online Chat
Self-Service Portal: Access the portal or Learn more about the self-service portal.

8am - 8pm Monday - Thursday
8am - 5pm Friday
Closed weekends

Semester Hours:

8am - 10pm Monday - Thursday
8am - 5pm Friday
1pm - 5pm Saturday & Sunday

Walk-in Hours: 
Location: 2800 UCC
8am - 6pm Monday - Thursday
8am - 5pm Friday

Closed university holidays
The walk-in area is for support of student personal machines and services.

Classroom Technology Support

Phone: 319-335-1976

8am - 8pm Monday - Thursday
8am - 5pm Friday
Closed weekends and university holidays

Find more information about equipment in university classrooms.

Emergency After-Hours Support

After-hours support is available for reporting outages or emergencies with university-wide services only.

Examples of problems not eligible for after-hours support include issues with devices, HawkID logins, or other account issues.

How to contact On-Call Support:
  • Contact the below number and follow the prompts to leave a message (will not be answered so plan to leave a message).
    • Please speak clearly and provide as much detail as possible so we can resolve your issues as quickly as possible.
  • If the issue being reported impacts a university-wide system or service, our on-call team will return your call normally within 15 minutes.
    • Note: a return call will likely be from an unknown number.
  • If more information is required, on-call staff will collect that information and then escalate to other support teams as necessary.
  • On-call staff will post outages to the IT Service Alerts page and will continue to follow-up with service owners until the issue is resolved and the alert can be closed.
    • Staff will also generate a support ticket (Cherwell) which may allow you to track progress of the incident.

ITS On-Call Line: 319-384-4357

Map our location

Address: 200 South Capitol Street Iowa City, IA 52240