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There is no charge for use of this service.

Microsoft Skype for Business is the primary phone service for the University of Iowa (not including the UIHC).   Skype for Business enables users to communicate securely anywhere they have network connectivity.

Skype for Business unifies voice and video calls, Skype for Business Meetings, presence, and instant messaging (IM) in one easy-to-use client, making it simple to choose and switch between different forms of communication.

Clients are available for Windows, Mac, iOS and Android.  Skype for Business is available for faculty, staff, researchers and student employees. Students are not eligible for Skype for Business.

Current Status

There are currently no alerts.

Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
There is currently no planned maintenance.

Past 90 Days

Color bar indicators flow left to right, from oldest to most recent status.

Alert History

Start: 
Sunday, March 3, 2024 - 8:00pm
End: 
Sunday, March 3, 2024 - 9:00pm
Description

Updates will be installed to the Skype for Business server environment.

This work should have no user impact.

Last updated: 
Sunday, March 3, 2024 - 9:00pm
Start: 
Friday, January 26, 2024 - 12:00pm
End: 
Monday, January 29, 2024 - 12:00pm
Updates
Monday, January 29, 2024 - 12:15pm

This issue is resolved. 

Description

Microsoft Skype for Business is experiencing login delays for some users on Windows managed machines. Users already logged in are able to use the service without issue. ITS support staff are working to resolve the issues. 

Last updated: 
Monday, January 29, 2024 - 12:18pm
Start: 
Sunday, January 28, 2024 - 8:00pm
End: 
Sunday, January 28, 2024 - 9:00pm
Description

Updates will be installed to the Skype for Business server environment.

This work should have no user impact.

Last updated: 
Monday, January 29, 2024 - 8:08am
Start: 
Thursday, January 25, 2024 - 8:00am
End: 
Thursday, January 25, 2024 - 9:15am
Updates
Thursday, January 25, 2024 - 9:15am

This issue has been resolved.

Description

We are receiving reports that several services are not accessible. ITS support staff are investigating the issue to determine services affected. The ITS Help Desk is unable to take calls or see email, but can assist through live chat at https://helpdesk.its.uiowa.edu/connect/. Other services affected include Cherwell and Clarity Connect. 

Last updated: 
Thursday, January 25, 2024 - 9:11am
Start: 
Sunday, January 7, 2024 - 9:00pm
End: 
Sunday, January 7, 2024 - 10:00pm
Description

Updates will be installed to the Skype for Business server environment. This work should have no user impact.

Last updated: 
Sunday, January 7, 2024 - 10:00pm
Start: 
Sunday, December 3, 2023 - 9:00pm
End: 
Monday, December 4, 2023 - 12:00am
Description

Windows patches will be installed to the Skype for Business Server environment.

This work should have no user impact.

Last updated: 
Monday, December 4, 2023 - 12:00am
Start: 
Sunday, November 5, 2023 - 9:00pm
End: 
Monday, November 6, 2023 - 12:00am
Description

Updates will be installed to the Skype for Business server environment.

This work should have no user impact.

Last updated: 
Monday, November 6, 2023 - 12:00am
Start: 
Sunday, October 15, 2023 - 9:00pm
End: 
Monday, October 16, 2023 - 12:00am
Description

Updates will be installed to the Skype for Business server environment.

This work should have no user impact.

Last updated: 
Monday, October 16, 2023 - 12:00am
Start: 
Monday, October 2, 2023 - 9:00pm
End: 
Tuesday, October 3, 2023 - 12:00am
Description

Normal maintenance patches will be installed to the Skype for Business server environment.

This work should have no user impact.

Last updated: 
Tuesday, October 3, 2023 - 12:00am
Start: 
Monday, August 28, 2023 - 8:00am
End: 
Tuesday, August 29, 2023 - 8:00am
Updates
Tuesday, August 29, 2023 - 8:00am

This issue is resolved. 

Description

Skype for Business Auto Attendants have been experiencing issues this morning with calls not being able to come through. ITS Staff are working to resolve this.

Last updated: 
Tuesday, August 29, 2023 - 8:04am
Start: 
Sunday, August 27, 2023 - 8:00pm
End: 
Monday, August 28, 2023 - 12:00am
Description

Support staff will install Windows patches. The maintenance will have no user impact. 

Last updated: 
Monday, August 28, 2023 - 12:00am
Start: 
Tuesday, August 1, 2023 - 10:30am
End: 
Friday, August 11, 2023 - 9:15am
Updates
Friday, August 11, 2023 - 9:15am

The vendor has resolved the issue. If there are lingering issues, please make sure to update the Microsoft Teams client and to reboot the workstation. 

Description

Microsoft Teams and Skype, when running simultaneously, may cause issues joining Teams meetings, Skype crashes, or workstation slow down.

ITS Staff are working with the vendor to remedy the issue.

Last updated: 
Friday, August 11, 2023 - 9:14am
Start: 
Tuesday, August 1, 2023 - 9:00pm
End: 
Tuesday, August 1, 2023 - 10:00pm
Description

ITS Staff will be performing maintenance on the Clarity Connect application servers. No end user impact is expected.

Last updated: 
Tuesday, August 1, 2023 - 10:00pm
Start: 
Sunday, July 23, 2023 - 8:00pm
End: 
Monday, July 24, 2023 - 12:00am
Description

Support staff will install Windows patches. The maintenance will have no user impact. 

Last updated: 
Monday, July 24, 2023 - 12:00am
Start: 
Wednesday, June 7, 2023 - 8:45pm
End: 
Wednesday, June 7, 2023 - 9:00pm
Description

HCIS staff will be performing session border controller (SBC) maintenance. All telephony services may experience a brief outage (15-30 seconds) during the maintenance window. Ongoing calls may be disconnected during this time.

Last updated: 
Wednesday, June 7, 2023 - 9:00pm
Start: 
Sunday, May 21, 2023 - 8:30pm
End: 
Monday, May 22, 2023 - 12:00am
Description

Normal windows patches will be installed in our Skype for Business Server environment. This should have no user impact.

Last updated: 
Monday, May 22, 2023 - 12:00am
Start: 
Wednesday, May 10, 2023 - 8:15pm
End: 
Wednesday, May 10, 2023 - 8:45pm
Description

HCIS staff will be performing upgrades to the HCIS border firewall infrastructure. The timeline and expected impact to University of Iowa services are as follows: 

  • 8:15 PM – Active voice (analog gateway and SIP voice services) and Skype for Business calls may be disconnected. Voice and Skype for Business services will be unavailable for up to 30 seconds. 
  • 8:30 PM – Active voice (analog gateway and SIP voice services) and Skype for Business calls may be disconnected. Voice and Skype for Business services will be unavailable for up to 30 seconds. 
Last updated: 
Wednesday, May 10, 2023 - 8:45pm
Start: 
Friday, February 3, 2023 - 9:00am
End: 
Tuesday, February 28, 2023 - 10:00am
Updates
Tuesday, February 28, 2023 - 10:00am

The issue has been resolved.

Tuesday, February 7, 2023 - 3:15pm

A support ticket has been opened with Microsoft, who acknowledged that the issues we are experiencing are widespread and affecting customers beyond the University of Iowa. Microsoft is working on a solution (which will likely come as an update to Microsoft Teams) and provided a timeline of the end of February 2023 for the solution to be implemented.

Description

Skype for Business users have reported hearing dial tone from the Windows Skype for Business client after the following circumstances:

  • Ending a Skype for Business call
  • Restarting the Skype for Business client while in a Microsoft Teams call or meeting
  • Ending a Microsoft Teams meeting while the Skype for Business client is running
  • Leaving a Microsoft Teams meeting while the Skype for Business client is running

ITS and HCIS staff are working on a solution to the issue. Until a solution is in place, users experiencing this issue should do the following:

  • Close the Skype for Business client by navigating to the System Tray (access by clicking up caret at bottom right of main screen, near the date and time), right-clicking on the Skype for Business icon, and selecting Exit.
  • Close the Microsoft Teams client by navigating to the System Tray (access by clicking up caret at bottom right of main screen, near the date and time), right-clicking on the Skype for Business icon, and selecting Quit.
  • Relaunch both Skype for Business and Microsoft Teams.
  • If necessary, restart your computer.

 

Last updated: 
Tuesday, February 28, 2023 - 10:35am
Start: 
Tuesday, February 21, 2023 - 7:00am
End: 
Tuesday, February 21, 2023 - 7:30am
Description

IT staff will be making a configuration change to the Session Border Controller (SBC) to address one-way audio issues in Skype for Business.

Last updated: 
Tuesday, February 21, 2023 - 7:30am
Start: 
Friday, February 10, 2023 - 8:30pm
End: 
Saturday, February 11, 2023 - 12:00am
Description

Support staff will install Windows patches and replace certificates that are set to expire. The maintenance should have no user impact. 

Last updated: 
Saturday, February 11, 2023 - 12:00am
Start: 
Thursday, February 2, 2023 - 11:30am
End: 
Thursday, February 2, 2023 - 3:45pm
Updates
Thursday, February 2, 2023 - 3:45pm

The issue has been resolved

Description

Skype for Business e911 location information is intermittently not updating for Skype for Business users on the University of Iowa campus. HCIS and ITS staff are investigating.

Last updated: 
Thursday, February 2, 2023 - 3:45pm
Start: 
Sunday, October 16, 2022 - 8:00pm
End: 
Monday, October 17, 2022 - 12:00am
Description

Maintenance will be performed on the Skype for Business environment. This maintenance should have little to no user impact.

Last updated: 
Monday, October 17, 2022 - 12:00am
Start: 
Monday, October 3, 2022 - 10:15am
End: 
Tuesday, October 4, 2022 - 8:30am
Updates
Tuesday, October 4, 2022 - 8:45am

The issue has been resolved.

Description

Auto Attendants are currently experiencing issues routing calls. ITS staff are working with Microsoft to resolve the issue. 

Last updated: 
Tuesday, October 4, 2022 - 8:46am
Start: 
Wednesday, August 17, 2022 - 9:00pm
End: 
Wednesday, August 17, 2022 - 10:00pm
Description

A configuration change will be made to the Skype for Business 2019 infrastructure to enable Hybrid Modern Authentication. Users may be prompted to authenticate the next time the Skype for Business client is started.

Last updated: 
Wednesday, August 17, 2022 - 10:00pm
Start: 
Friday, July 29, 2022 - 8:00am
End: 
Friday, July 29, 2022 - 10:00am
Updates
Friday, July 29, 2022 - 10:15am

The issue has been resolved.

Description

Some users are unable to sign in to Skype, or if they can sign in they can't see contacts or use the chat service. Support teams are investigating. 

Last updated: 
Friday, July 29, 2022 - 10:09am
Start: 
Tuesday, July 26, 2022 - 10:00am
End: 
Tuesday, July 26, 2022 - 3:00pm
Updates
Tuesday, July 26, 2022 - 3:00pm

This issue is resolved. 

Description

Incoming calls are currently not routing to Skype for Business / Microsoft Teams auto attendants. ITS staff have reported the issue and are investigating. 

Last updated: 
Tuesday, July 26, 2022 - 3:06pm
Start: 
Sunday, July 17, 2022 - 8:00pm
End: 
Monday, July 18, 2022 - 12:00am
Description

We will install normal Windows patches in our Skype for Business Server environment for maintenance. Minimal user impact is expected.

Last updated: 
Monday, July 18, 2022 - 12:00am
Start: 
Tuesday, June 21, 2022 - 5:15pm
End: 
Wednesday, June 22, 2022 - 8:00am
Updates
Wednesday, June 22, 2022 - 8:00am

This issue has been resolved

Description

Users' calls to auto attendants may fail to transfer after selecting a menu option.  After users select an option from the auto attendant menu, the call plays dead air for up to three minutes, then the call states that it couldn't connect and to try again later, and disconnects the call.

This is a Microsoft-wide issue; they are currently investigating the problem.  

Expected downtime is not known. There is no workaround.

 

 

Last updated: 
Wednesday, June 22, 2022 - 7:57am
Start: 
Sunday, May 1, 2022 - 8:00pm
End: 
Monday, May 2, 2022 - 12:00am
Description

ITS will be performing maintenance on the Skype for Business environment. This maintenance should have little to no user impact.

Last updated: 
Monday, May 2, 2022 - 12:00am
Start: 
Wednesday, February 2, 2022 - 4:15pm
End: 
Thursday, February 3, 2022 - 8:00am
Updates
Thursday, February 3, 2022 - 8:00am

This issue is resolved. 

Description

ITS is experiencing intermittent issues with cloud voicemail.

Last updated: 
Thursday, February 3, 2022 - 7:58am
Start: 
Tuesday, December 14, 2021 - 11:30am
End: 
Wednesday, December 22, 2021 - 12:00am
Description

ITS is testing room-level Skype for Business Location Information in UCC in preparation for a campus-wide rollout.

Location Information will be displayed in the user's Skype for Business client based on the current Ethernet port the user's workstation is connected to in the format of Building, Floor, Room. For example: UCC FL 2 RM 2853.

At this time, room-level Skype for Business Location Information only applies to Ethernet ports located in UCC. ITS Staff will send further information prior to the campus-wide rollout; tentatively scheduled to take place in early 2022.

For information on how to disable Skype for Business location information sharing, please refer to the ITS support article https://its.uiowa.edu/support/article/120291.

Buildings
University Capitol Centre
Last updated: 
Wednesday, December 22, 2021 - 12:00am
Start: 
Sunday, December 19, 2021 - 8:00pm
End: 
Monday, December 20, 2021 - 12:00am
Description

ITS will be performing maintenance on the Skype for Business environment. This maintenance should have little to no user impact.

Last updated: 
Monday, December 20, 2021 - 12:00am
Start: 
Monday, November 15, 2021 - 8:30am
End: 
Monday, November 15, 2021 - 9:00am
Description

A configuration change will be made to the session border controllers (SBCs) during this time. The change is expected to be transparent to end users. 

Last updated: 
Monday, November 15, 2021 - 9:00am
Start: 
Sunday, November 7, 2021 - 8:00am
End: 
Sunday, November 7, 2021 - 9:00am
Description

A configuration change will be made to the Skype for Business servers during this time. The change is expected to be transparent to end users, without an impact to active calls. 

Last updated: 
Sunday, November 7, 2021 - 9:00am
Start: 
Tuesday, August 24, 2021 - 8:00pm
End: 
Wednesday, August 25, 2021 - 12:00am
Description

The Skype for Business servers will be upgraded during this time. 

Last updated: 
Wednesday, August 25, 2021 - 12:00am
Start: 
Tuesday, July 27, 2021 - 8:00pm
End: 
Tuesday, July 27, 2021 - 11:45pm
Description

Skype for Business servers will be patched. There is no expected impact for Skype for Business users.

Last updated: 
Tuesday, July 27, 2021 - 11:45pm
Start: 
Thursday, July 8, 2021 - 12:00pm
End: 
Thursday, July 8, 2021 - 12:30pm
Description

Skype for Business front-end and edge services will be disabled on the former 2015 Skype implementation no longer in use. The current Skype for Business service is not affected. 

Last updated: 
Thursday, July 8, 2021 - 12:30pm
Start: 
Wednesday, July 7, 2021 - 7:30am
End: 
Wednesday, July 7, 2021 - 8:30am
Updates
Wednesday, July 7, 2021 - 8:30am

The Skype issues are resolved. 

Description

We are receiving reports of errors within Skype for Business and some mobile devices are not able to connect. Support teams are working to identify the scope and the cause. 

Last updated: 
Wednesday, July 7, 2021 - 8:27am
Start: 
Tuesday, July 6, 2021 - 8:00pm
End: 
Tuesday, July 6, 2021 - 11:00pm
Description

Skype for Business servers will be patched. No impact to end users is expected.

Last updated: 
Tuesday, July 6, 2021 - 11:00pm
Start: 
Monday, May 24, 2021 - 5:00pm
End: 
Monday, May 24, 2021 - 6:00pm
Description

DHCP options for Skype-enabled IP phones will be updated. Devices using PIN authentication may need to sign in once settings have been updated.

Last updated: 
Monday, May 24, 2021 - 6:00pm
Start: 
Thursday, May 6, 2021 - 8:00pm
End: 
Thursday, May 6, 2021 - 11:00pm
Description

A Skype for Business Server 2019 cumulative update will be applied to all Skype for Business 2019 servers. End users should not be impacted as this is a rolling update that will be applied to one server at a time. 

Last updated: 
Thursday, May 6, 2021 - 11:00pm
Start: 
Wednesday, April 7, 2021 - 8:00am
End: 
Wednesday, April 7, 2021 - 8:30am
Description

Some Skype for Business mediation services will be decommissioned for maintenance. This maintenance is expected to be non-disruptive.

Last updated: 
Wednesday, April 7, 2021 - 8:30am
Start: 
Tuesday, April 6, 2021 - 12:00pm
End: 
Tuesday, April 6, 2021 - 12:30pm
Description

Some Skype for Business response group services will be decommissioned for maintenance. This maintenance is expected to be non-disruptive.

Last updated: 
Tuesday, April 6, 2021 - 12:30pm
Start: 
Tuesday, March 23, 2021 - 10:00pm
End: 
Tuesday, March 23, 2021 - 10:30pm
Description

Skype for Business response groups will be migrated to a new pool. Response group agents may experience intermittent connectivity during this time.

Last updated: 
Tuesday, March 23, 2021 - 10:30pm
Start: 
Wednesday, March 3, 2021 - 8:00am
End: 
Monday, March 8, 2021 - 11:15am
Updates
Monday, March 8, 2021 - 11:15am

The issue has been resolved.

Description

Users making external phone calls via Skype for Business may experience a period of silence at the start of the call. ITS staff are working to resolve the issue.

Last updated: 
Monday, March 8, 2021 - 11:25am
Start: 
Wednesday, February 24, 2021 - 7:00am
End: 
Wednesday, February 24, 2021 - 7:30am
Description

The Skype for Business conferencing dial-in access number will be migrated to a new pool. Maintenance is expected to be non-disruptive.

Last updated: 
Wednesday, February 24, 2021 - 7:30am
Start: 
Tuesday, February 16, 2021 - 9:00am
End: 
Tuesday, February 16, 2021 - 10:00pm
Description

The Skype for Business Central Management store will be migrated to a new database. Maintenance is expected to be non-disruptive.

 

Last updated: 
Tuesday, February 16, 2021 - 10:00pm
Start: 
Friday, February 12, 2021 - 8:00am
End: 
Friday, February 12, 2021 - 10:00am
Updates
Friday, February 12, 2021 - 10:00am

This issue has been resolved.

Description

There is an issue with logging into Skype for Business. The ITS Help Desk is also experiencing issues receiving calls.

Please email the Help Desk at its-helpdesk@uiowa.edu or use our live chat service at http://helpdesk.its.uiowa.edu/connect/.   

Last updated: 
Friday, February 12, 2021 - 10:09am
Start: 
Wednesday, February 3, 2021 - 8:00pm
End: 
Wednesday, February 3, 2021 - 10:00pm
Description

Federation routes will be updated on the Skype for Business Edge servers. Features that rely on federation may see intermittent connectivity. Affected services may include presence/IM with external federated domains as well as Cloud Voice Mail and Cloud Attendants.

Last updated: 
Wednesday, February 3, 2021 - 10:00pm
Start: 
Friday, December 11, 2020 - 5:00pm
End: 
Wednesday, January 20, 2021 - 8:00am
Updates
Wednesday, January 20, 2021 - 8:30am

The issue with transferring calls is resolved. 

Monday, January 11, 2021 - 2:00pm

 The issues related to call forwarding and simultaneous ring with Skype for Business have been resolved. Users may still experience problems transferring calls.

Friday, December 18, 2020 - 3:00pm

Skype for Business users may also experience problems transferring calls

Description

Skype for Business users are unable to utilize call forwarding or simultaneous ring. Calls may disconnect or route to the user's Skype for Business voicemail depending on where the caller is calling from. We are asking impacted users to disable any call forwarding settings in their Skype for Business client.
 
ITS staff are working to resolve the issue.

Last updated: 
Wednesday, January 20, 2021 - 8:36am
Start: 
Wednesday, October 28, 2020 - 9:00pm
End: 
Thursday, October 29, 2020 - 10:00pm
Description

For ITS staff in the Skype for Business 2019 environment, a software patch is being applied to the Skype for Business 2019 infrastructure. Users may be signed out of their Skype for Business client and automatically signed back in during the repair process.

Last updated: 
Thursday, October 29, 2020 - 10:00pm
Start: 
Friday, July 31, 2020 - 4:00pm
End: 
Tuesday, September 1, 2020 - 5:00pm
Description

ITS is receiving reports of inconsistencies with the Message Waiting Indicator (MWI) on Polycom VVX VoIP endpoints.

At this time, end users may experience situations where the Skype for Business account that is currently signed into the VoIP phone has an unread voicemail message but the MWI does not flash. End users can check voicemail by either using the email account currently signed into the VoIP phone or by pressing on the mail icon / button on the phone itself.

ITS staff are currently investigating the issue.

Last updated: 
Tuesday, September 1, 2020 - 5:20pm
Start: 
Sunday, July 26, 2020 - 9:00am
End: 
Sunday, July 26, 2020 - 12:00pm
Description

Non-disruptive updates will be applied to the Skype for Business servers.

Last updated: 
Sunday, July 26, 2020 - 12:00pm
Start: 
Monday, May 11, 2020 - 5:00pm
End: 
Friday, May 22, 2020 - 12:15pm
Updates
Friday, May 22, 2020 - 12:15pm

The issue has been resolved.

Description

Users may be unable to receive voicemail messages. Callers who are transferred to an impacted user's voicemail box may only hear silence and then the call is disconnected. ITS is working with Microsoft to resolve the issue.

Last updated: 
Friday, May 22, 2020 - 12:14pm
Start: 
Friday, February 7, 2020 - 9:30am
End: 
Friday, April 3, 2020 - 3:30pm
Updates
Tuesday, April 7, 2020 - 3:30pm

Moving this DOS to the ongoing issues page https://its.uiowa.edu/support/categories/ongoing-issues

Description

The following Skype for Business phones in response groups (Polycom models VVX201 and VVX311) are experiencing a 5-6 second sound delay between picking up the handset and the customer hearing them. A workaround is to pick up the handset and wait 5-6 seconds before speaking.

ITS is working with Microsoft on this issue.  

Last updated: 
Tuesday, April 7, 2020 - 3:31pm
Start: 
Thursday, March 19, 2020 - 12:00pm
End: 
Tuesday, March 31, 2020 - 12:00pm
Description

Skype for Business users are no longer able to access voicemail messages or change voicemail greetings by dialing 319-467-1660, due to feature changes in Microsoft's Cloud voicemail service. 

Additional information on how to update your Skype for Business voicemail greeting or how to listen to voicemail messages can be found on the Cloud Voicemail Support Center: https://its.uiowa.edu/um.

Last updated: 
Tuesday, March 31, 2020 - 12:00pm
Start: 
Sunday, March 8, 2020 - 9:00am
End: 
Sunday, March 8, 2020 - 12:00pm
Description

Non-disruptive updates will be applied to the Skype for Business servers.

Last updated: 
Sunday, March 8, 2020 - 12:00pm
Start: 
Monday, March 2, 2020 - 7:30am
End: 
Monday, March 2, 2020 - 9:15am
Updates
Monday, March 2, 2020 - 9:15am

Microsoft has fixed this issue and the problem has been resolved.  Please contact the ITS Help Desk if you have any further problems using this service.

Description

Cloud voicemail is down.  This is impacting all voicemail and auto attendants.  ITS is working with Microsoft on the problem.

Last updated: 
Monday, March 2, 2020 - 9:20am
Start: 
Saturday, January 11, 2020 - 9:00pm
End: 
Saturday, January 11, 2020 - 9:30pm
Description

Access to Skype for Business will be intermittent during this time for scheduled maintenance. 

Last updated: 
Saturday, January 11, 2020 - 9:30pm
Start: 
Sunday, October 6, 2019 - 7:30pm
End: 
Sunday, October 6, 2019 - 8:30pm
Updates
Sunday, October 6, 2019 - 9:00pm

This issue has been resolved.

Description

There is currently an issue with the Skype for Business telephony. ITS staff are working to resolve this issue.  

The ITS Help Desk is also experiencing issues receiving phone calls.  

Please email the Help Desk at its-helpdesk@uiowa.edu or use our live chat service at http://helpdesk.its.uiowa.edu/connect/.  

Last updated: 
Sunday, October 6, 2019 - 9:07pm
Start: 
Tuesday, September 17, 2019 - 1:00pm
End: 
Tuesday, September 24, 2019 - 9:00am
Updates
Tuesday, September 24, 2019 - 10:00am

This issue is resolved. 

Description

​​​​​​We are experiencing problems with the Skype for Business Unified Messaging service and impacted users may be unable to receive voicemail messages.

Last updated: 
Tuesday, September 24, 2019 - 10:03am
Start: 
Sunday, September 16, 2018 - 7:30pm
End: 
Sunday, September 16, 2018 - 8:45pm
Updates
Sunday, September 16, 2018 - 8:30pm

This issue has been resolved. 

Description

There is currently an issue with the Skype for Business telephony. ITS staff are working to resolve this issue.  

The ITS Help Desk is also experiencing issues receiving phone calls.  

Please email the Help Desk at its-helpdesk@uiowa.edu or use our live chat service at http://helpdesk.its.uiowa.edu/connect/.  

 

Last updated: 
Sunday, September 16, 2018 - 8:47pm
Start: 
Tuesday, August 21, 2018 - 7:15pm
End: 
Tuesday, August 21, 2018 - 9:15pm
Updates
Tuesday, August 21, 2018 - 9:15pm

This issue has been resolved.

Description

Skype for Business is currently down. ITS technicians are working to resolve the issue and this posting will be updated when more information is available. This issue means that the ITS Help Desk cannot receive phone calls so please email at its-helpdesk@uiowa.edu.

Last updated: 
Tuesday, August 21, 2018 - 9:21pm
Start: 
Tuesday, August 21, 2018 - 10:45am
End: 
Tuesday, August 21, 2018 - 11:15am
Updates
Tuesday, August 21, 2018 - 11:15am

This issue is resolved. 

Description

The ITS Help Desk is unable to receive phone calls. IT support staff are working on the issue. 

Last updated: 
Tuesday, August 21, 2018 - 11:22am
Start: 
Friday, August 10, 2018 - 12:00pm
End: 
Tuesday, August 14, 2018 - 9:00am
Description

There are problems with the university Skype for Business Unified Messaging Voicemail service.  Currently voicemail messages are not being delivered to email. Support staff are working with Microsoft to resolve the problem. We will update this notice as soon as more information is available.

Last updated: 
Tuesday, August 14, 2018 - 9:09am
Start: 
Monday, July 9, 2018 - 8:00am
End: 
Monday, July 9, 2018 - 4:30pm
Description

UPDATE: This issue is resolved. 

UPDATE: Skype for Business Exchange Auto Attendants are experiencing an outage. Support teams are working with Microsoft Product Support Services to resolve the issue. 

Original Notice: We are currently experiencing issues with the Help Desk phone service. Users receive an error when calling 319-384-4357. Support teams are working on the issue and it appears to be isolated to just the Help Desk phone number. In the meantime please email the Help Desk at its-helpdesk@uiowa.edu or use our chat service at http://helpdesk.its.uiowa.edu/connect/.

 

Last updated: 
Monday, July 9, 2018 - 4:35pm
Start: 
Friday, November 11, 2016 - 8:00pm
End: 
Friday, November 11, 2016 - 11:00pm
Description

ITS will upgrade the Lync 2013 server infrastructure to Skype for Business Server 2015. During this three-hour window all Lync and Skype for Business services will be unavailable.

This includes instant messaging, audio/video calls and online meetings. For individuals who use Lync/Skype for Business as a telephone solution (Enterprise Voice) this service will also be unavailable. 

Lync 2010, Lync 2011 for Mac, Lync 2013 and Skype for Business clients will be compatible with the upgraded server software. ITS recommends upgrading Windows computers to the latest Skype for Business 2016 client for the best user experience. Skype for Business for Mac is the current production client for Mac OS X. Lync 2010 and Lync 2013 clients will be compatible with the upgraded server software, but will not provide the same level of functionality as the new clients.

Last updated: 
Friday, November 11, 2016 - 11:00pm