An issue with the Microsoft Office installer was reported today (3/7/2017) to the ITS Help Desk. The "Install Office 2016" button is missing from the Office 365 home page for Mac users. This issue is being investigated by ITS. In the meantime,...

Outlook 2016 (Mac) and Outlook 2011 (Mac) clients do not show “private” appointments at all. They do not show up on a user’s calendar when you open it and they do not show up in free/busy search on the scheduling tab. An incident has been started...

The File Upload question type in Qualtrics does not meet our institutional security requirements. This question type has been disabled until Qualtrics can resolve the issues. An ITS support article ( http://its.uiowa.edu/support/article/104445 ) has...

ITS has discovered an issue with UICapture/Panopto sessions restarting from the beginning after refreshing the browser during a live webcast. There is currently no way to fast forward the session to a later point. Additionally, a second issue that...

ITS has received multiple reports of Office 365 users receiving an error message with a long reference ID when attempting to log in using Safari on a Mac. Other browsers do not seem to be impacted by the issue. ITS is investigating the issue. The...

A SharePoint 2013 Cumulative Update has resulted in the 'About Me' link and other links to user profile information, sending users to the Office 365 login page and then, after login, to the profile information pages on Office 365. The 'Sites', '...

Office 365 users report getting multiple meeting response messages. This issue is caused when iOS 9x users accept meetings on either their iPhones or iPads with the native iOS Exchange Active Sync. In order to fix this issue, the iOS user (who is...

Secure Sockets Layer (SSL) is a predecessor protocol to TLS – Transport Layer Security. These encryption technologies have been until recently, used concurrently. A vulnerability using the acronym POODLE (Padding Oracle On Downgraded Legacy...

Problem : Mac's that utilize automatic graphics switching may crash the Panopto Mac Recorder when using the screencapture feature. Who's affected? : Potentially, anyone with one of the below Mac's. MacBook Pro (Retina, 15-inch, Early 2013) MacBook...

In Chrome version 42+, all NPAPI plug-ins including Silverlight are turned off or no longer function. This means attempting to upload media, load the UICapture (Panopto) editor, or view legacy sessions in Chrome will result in getting the message "...