Update: This problem has been resolved. Please contact the ITS Help Desk if you experience any other problems using this service.
Original Notice: Videos uploaded to ShareStream's Pick-n-Play interface are getting stuck in the "processing" step.
Playback of existing files in ShareStream are not impacted, and instructors can upload media through the MediaManager interface and add videos to their courses in ICON as a workaround.
ITS staff are working with the software vendor to resolve this problem, and we'll update this alert as more information becomes available.