Outages & Service Degradations
Service Degradation - SiteNow
We're experiencing upstream issues with our hosting provider that are affecting our ability to process new website requests and complete website launches.
We're actively working with the provider to resolve this, but cannot commit to specific delivery or launch windows at this time.
Service Degradation - Multiple Services
Wireless display discovery (airplay, googlecast, and miracast ) is currently having issues.
NES engineers are investigating the issue.
Planned Maintenance
Services scheduled for maintenance over the next 7 days.
Planned Maintenance - Interactive Data Analytics Service (IDAS)
IDAS will be unavailable during maintenance. Sessions will be terminated at the beginning of maintenance. Please save your work before maintenance begins.
Planned Maintenance - Clickers
During the maintenance window, Top Hat may be unavailable and visitors will see a maintenance page. Any educator who has made an assignment due during or shortly after the maintenance window should consider changing the due date/time so that students have adequate time to complete them.
Planned Maintenance - Campus Data Network Connectivity, Kinnick Stadium
Please be advised that we will be performing a scheduled firmware upgrade on the Kinnick Stadium data switches.
During this maintenance window, network services will be temporarily disrupted. The expected downtime is approximately 15 to 60 minutes while the upgrade is in progress.
We recommend saving your work and logging off any critical systems prior to the start of the maintenance period. Services will be restored as soon as the upgrade is successfully completed. We appreciate your patience and understanding.
Planned Maintenance - Campus Data Network Connectivity, Medical Education Research Facility
Various switches in the buildings listed will undergo a preventative maintenance reboot. During this time, the switch will be temporarily unavailable, and any connected devices or services may experience a brief disruption in network connectivity.
Expected Downtime: 10-20 minutes while the reboot is in progress.
Please plan accordingly and ensure that any critical tasks or operations are completed prior to the scheduled maintenance window.
Planned Maintenance - Load Balancer
ITS Enterprise Infrastructure will be updating the F5 load balancers to the latest software release on our current branch. This will include the physical chassis, LTMs, and GTMs in both ITF and LC. There should be no customer impact to load balanced applications due to the redundant architecture.
Service Announcements
Service announcements scheduled for the next 7 days.
Service Announcement - ICON
Starting July 1, the ICON archive process will begin archiving older, unused ICON course sites. Courses that are archived do not need to be remediated for accessibility. For information on how to tell when a course is archived and how to access an archived site, visit the Office of Teaching, Learning, and Technology website.
Service Announcement - System Monitoring and Alerting - Bright on-call operator board decommissioning
The legacy Bright on-call operator page will be decommissioned on Wednesday, July 22, 2026, at 9:00 AM. After that cutover, the Bright link will redirect to the Splunk On-Call dashboard. Please update any on-call related bookmarks that currently point to Bright.
This change is intended to provide a clearer and more consistent way to identify the correct on-call contact. Going forward, please use one of the supported sources below:
- Splunk On-Call dashboard in Grafana, which is the recommended method
- Daily on-call escalation email sent to ITS-OnCall-Notification@iowa.uiowa.edu, or
- Splunk On-Call di
Service Announcement - Microsoft SQL Server Hosting and Administration - SQL Server shared hosting VRF migrations
As part of the Data Center Network Segmentation project, ITS will migrate SQL Server databases currently hosted on legacy shared hosting systems systems to current SQL Server 2019 shared hosting environments.
| Current SQL Server alias | Destination SQL Server system | Migration date and time |
|---|---|---|
| IOWASQLTEST5 | IOWASQLTEST7.iowa.uiowa.edu | Tuesday, September 29, 2026, at 6 PM |
| IOWASQLTEST6 | IOWASQLTEST8.iowa.uiowa.edu | Tuesday, September 29, 2026, at 6 PM |
| IOWASQLHOST5 | IOWASQLPROD7.iowa.uiowa.edu | Saturday, October 10, 2026, at 10 AM |
| IOWASQLHOST6 | IOWASQLPROD8.iowa.uiowa.edu | Saturday, October 10, 2026, at 10 AM |
After
Service Announcement - ICON Direct - Important Updates
New Location for Opt-Out Tool: ICON Help Menu
Students can now access the ICON Direct Opt-Out Tool in the Help Menu of their ICON courses. The location has changed because the ICON Dashboard has been decommissioned.
New VitalSource eReader: Requires Third Party Cookies
When first accessing their eTexts via the “ICON Direct eTexts” link, students must accept the Terms of Use and enable Third Party Cookies. This new VitalSource eReader has some great features we think students will value: Text to Speech, Notes, Bookmarks, and Flashcards.
Service Announcement - Campus Data Network Connectivity - DNS Resolution Transition to Cloudfare
Saturday, August 15th at 8 AM, DNS resolution for uiowa.edu will transition from the university's on-premises DNS resolvers to Cloudflare's DNS infrastructure. No disruption to network traffic, application availability, or the user experience is expected during this change. This transition is a foundational step in the university's broader adoption of Cloudflare services and will enable the use of additional Cloudflare capabilities in the future. The work will take 24 hours.
Service Degradation Outage Planned Maintenance Service Announcement