Outages & Service Degradations
Service Degradation - Virtual Desktop - Citrix Workspace
ITS is investigating an issue where the Citrix Workspace application is not passing through Single Sign-On (SSO) credentials on certain campus computers. As a result, users may need to manually log-in to Workspace using their HawkID and password.
If an error message is still showing up, please try this temporary workaround:
- Click the Settings icon in the top-left corner of Citrix Workspace.
- Select Accounts…
- Click Add.
- Enter your university email address and select Continue.
- When prompted with “Do you want to use the information provided by virtualdesktop.uiowa.edu to configure your account?” select
Planned Maintenance
Services scheduled for maintenance over the next 7 days.
Planned Maintenance - Multiple Services, College of Public Health Building
Upgrade to data switch CPHB-3.switch for growth (services interrupted for 30 minutes).
Planned Maintenance - Clickers
During the maintenance window, Top Hat may be unavailable and visitors will see a maintenance page. Any educator who has made an assignment due during or shortly after the maintenance window should consider changing the due date/time so that students have adequate time to complete them
Service Announcements
Service announcements scheduled for the next 7 days.
Service Announcement
On Feb. 2, 2026, the Enterprise Service Center (ESC) Self Service customer portal will be upgraded to a new platform. This change, moving from Cherwell to Halo, will impact UI Health Care and campus users who submit requests for IT services or issues. A video tutorial of the new system will be available in the self-service portal, but it is similar to the existing site, and the URL will not change.
Service Degradation Outage Planned Maintenance Service Announcement