IT Service Alerts

Current Status

Start: 
Wednesday, May 26, 2021 - 3:00pm
Description

A recent macOS update for systems running Mojave 10.14 is causing problems with connections to University resources. Users will not be able to connect to shared network volumes or print. If the screen lock engages, the user will not be able to log back into their account. Other versions of macOS are not known to be affected. ITS staff are currently working with Apple to resolve the situation.

Temporary workarounds: restart the computer every two hours and turn off screen lock.

Services
macOS
Last updated: 
Wednesday, May 26, 2021 - 3:37pm

Planned Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
Start: 
Tuesday, June 15, 2021 - 12:00am
End: 
Monday, June 21, 2021 - 11:45pm
Description

Managed Windows Servers will be undergoing monthly patching during their normally scheduled maintenance window.

Please contact the ITS Help Desk if you are interested in the list of patches that will be applied or if you have any questions.

Services
Microsoft SQL Server Hosting and Administration
Virtual Server
Windows
Last updated: 
Thursday, June 10, 2021 - 9:11am
Start: 
Tuesday, June 22, 2021 - 12:00am
End: 
Tuesday, June 22, 2021 - 6:00am
Description

Mediacom will be performing fiber maintenance which will affect video service (Cable TV) for all of Iowa City and Coralville including the University of Iowa campus.

Services
Cable TV
Last updated: 
Friday, May 21, 2021 - 2:29pm
Start: 
Tuesday, June 22, 2021 - 4:15am
End: 
Tuesday, June 22, 2021 - 4:45am
Description

ITS Network Services will perform maintenance on networking equipment in these buildings. Wired and wireless services to the campus network will be disrupted.

Services
Campus Data Network Connectivity
UI Wireless - eduroam
UI-DeviceNet
UI-Guest Wi-Fi
Buildings
Power Plant
Oakdale Utility Power Plant
Old Capitol
MacLean Hall
State Historical Society Building
Old Museum of Art
South Quad
Last updated: 
Thursday, June 17, 2021 - 10:39am
Start: 
Tuesday, June 22, 2021 - 4:30am
End: 
Tuesday, June 22, 2021 - 5:00am
Description

ITS Network Services will perform maintenance on networking equipment in these buildings. Wired and wireless services to the campus network will be disrupted.

Services
Campus Data Network Connectivity
UI Wireless - eduroam
UI-DeviceNet
UI-Guest Wi-Fi
Buildings
Bowen Science Building
Eckstein Medical Research Building
Last updated: 
Tuesday, June 15, 2021 - 10:01am
Start: 
Tuesday, June 22, 2021 - 5:30am
End: 
Tuesday, June 22, 2021 - 6:00am
Description

ITS Network Services will perform maintenance on networking equipment in these buildings. Wired and wireless services to the campus network will be disrupted.

Services
Campus Data Network Connectivity
UI Wireless - eduroam
UI-DeviceNet
UI-Guest Wi-Fi
Buildings
College of Pharmacy Building
Last updated: 
Wednesday, June 16, 2021 - 5:25pm
Start: 
Tuesday, June 22, 2021 - 5:30am
End: 
Tuesday, June 22, 2021 - 6:00am
Description

ITS Network Services will perform maintenance on networking equipment in these buildings. Wired and wireless services to the campus network will be disrupted.

Services
Campus Data Network Connectivity
UI Wireless - eduroam
UI-DeviceNet
UI-Guest Wi-Fi
Buildings
Carver Biomedical Research Building
Medical Education Building
College of Medicine Administration Building
Last updated: 
Tuesday, June 15, 2021 - 10:02am
Start: 
Wednesday, June 23, 2021 - 4:30am
End: 
Wednesday, June 23, 2021 - 5:00am
Description

ITS Network Services will perform maintenance on networking equipment in these buildings. Wired and wireless services to the campus network will be disrupted.

Services
Campus Data Network Connectivity
UI Wireless - eduroam
UI-DeviceNet
UI-Guest Wi-Fi
Buildings
College of Public Health Building
Last updated: 
Tuesday, June 15, 2021 - 10:04am
Start: 
Wednesday, June 23, 2021 - 5:00am
End: 
Wednesday, June 23, 2021 - 5:30am
Description

ITS Network Services will perform maintenance on networking equipment in these buildings. Wired and wireless services to the campus network will be disrupted. 

Services
Campus Data Network Connectivity
UI Wireless - eduroam
UI-DeviceNet
UI-Guest Wi-Fi
Buildings
Dental Science Building
Hawkeye Oral Surgery Clinic
Last updated: 
Tuesday, June 15, 2021 - 10:01am
Start: 
Wednesday, June 23, 2021 - 5:30am
End: 
Wednesday, June 23, 2021 - 6:00am
Description

ITS Network Services will perform maintenance on networking equipment in these buildings. Wired and wireless services to the campus network will be disrupted. 

Services
Campus Data Network Connectivity
UI Wireless - eduroam
UI-DeviceNet
UI-Guest Wi-Fi
Buildings
Environmental Management Facility
Institute for Rural and Environmental Health
Kirkwood Regional Center
Hydraulics Annex 2
Hydraulics Model Annex
Multi-Tenant Facility
Myriad Technology Plaza Two
Myriad Technology Plaza Four
National Advanced Driving Simulator Building
Iowa Geological Survey - Oakdale
Last updated: 
Tuesday, June 15, 2021 - 10:01am
Start: 
Saturday, June 26, 2021 - 8:00pm
End: 
Saturday, June 26, 2021 - 11:00pm
Description

This maintenance involves a core platform update to enable new functionality in addition to some configuration changes to better align with campus needs. We have an outline of the new features and changes on this page: https://teach.uiowa.edu/UICapture/updates

During the downtime, you will not be able to access videos hosted in UICapture, and any attempts to upload from recording clients will result in a "Server unable to connect" message. You will still be able to record offline and upload once the service is available again.

Services
UICapture
Last updated: 
Monday, June 14, 2021 - 10:11am
Start: 
Sunday, June 27, 2021 - 6:00am
End: 
Sunday, June 27, 2021 - 7:00am
Description

The Top Hat platform will undergo scheduled maintenance. During this time, instructors and students will be unable to access tophat.com on the web. Students will still be able to access Top Hat via the mobile app. 

Services
Clickers
Last updated: 
Wednesday, June 16, 2021 - 9:43am

Service Announcements

Start: 
Tuesday, June 15, 2021 - 6:00am
End: 
Thursday, July 1, 2021 - 6:00am
Description

Starting June 30, 2021 users will be asked to use single sign-on (SSO) to access Zoom. Requiring SSO login for Zoom will help us manage campus-wide licenses, provide enhanced security for account users, and enable more Zoom features for campus use.

This change should be seamless. However, users who have future meetings scheduled after June 30 should contact the Help Desk to get their meetings transferred to their SSO account.

Instructions on how to log in to Zoom via SSO for desktop and mobile app clients. 

Services
Zoom
Last updated: 
Monday, June 14, 2021 - 8:44am

Status History

Status of technology services over the last 5 days. Please refer to View All Services to see the status history of all technology services.

Service

Wed
6-16
Thu
6-17
Fri
6-18
Sat
6-19
Sun
6-20
Office 365
Office 365 was operational on 2021-06-16
Office 365 was operational on 2021-06-17
Office 365 was operational on 2021-06-18
Office 365 was operational on 2021-06-19
Office 365 was operational on 2021-06-20
OneDrive for Business
OneDrive for Business was operational on 2021-06-16
OneDrive for Business was operational on 2021-06-17
OneDrive for Business was operational on 2021-06-18
OneDrive for Business was operational on 2021-06-19
OneDrive for Business was operational on 2021-06-20
Printing on Campus in Computer Labs (ITCs)
Printing on Campus in Computer Labs (ITCs) was operational on 2021-06-16
Printing on Campus in Computer Labs (ITCs) was operational on 2021-06-17
Printing on Campus in Computer Labs (ITCs) was operational on 2021-06-18
Printing on Campus in Computer Labs (ITCs) was operational on 2021-06-19
Printing on Campus in Computer Labs (ITCs) was operational on 2021-06-20
Microsoft Skype for Business
Microsoft Skype for Business was operational on 2021-06-16
Microsoft Skype for Business was operational on 2021-06-17
Microsoft Skype for Business was operational on 2021-06-18
Microsoft Skype for Business was operational on 2021-06-19
Microsoft Skype for Business was operational on 2021-06-20
UI Wireless - eduroam
UI Wireless - eduroam was operational on 2021-06-16
UI Wireless - eduroam had maintenance on 2021-06-17
UI Wireless - eduroam was operational on 2021-06-18
UI Wireless - eduroam was operational on 2021-06-19
UI Wireless - eduroam was operational on 2021-06-20
ICON
ICON was operational on 2021-06-16
ICON was operational on 2021-06-17
ICON was operational on 2021-06-18
ICON was operational on 2021-06-19
ICON was operational on 2021-06-20
HawkID
HawkID was operational on 2021-06-16
HawkID was operational on 2021-06-17
HawkID was operational on 2021-06-18
HawkID was operational on 2021-06-19
HawkID was operational on 2021-06-20
Campus Data Network Connectivity
Campus Data Network Connectivity was operational on 2021-06-16
Campus Data Network Connectivity had maintenance on 2021-06-17
Campus Data Network Connectivity was operational on 2021-06-18
Campus Data Network Connectivity was operational on 2021-06-19
Campus Data Network Connectivity was operational on 2021-06-20
View All Services

IT Service Alerts

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