Current Status

Start: 
Thursday, March 23, 2023 - 4:00pm
Updates
Friday, March 24, 2023 - 4:30pm

Several courses experiencing the error have been fixed. Users can now register and pay for those courses. Other courses may still experience the error until the vendor can address each one.

Description

Users are receiving a response error when trying to enroll and pay for a course listing in UILearn/Canvas Catalog (https://learn.uiowa.edu/). ITS staff are working with the vendor on resolving this issue.

Last updated: 
Friday, March 24, 2023 - 4:42pm
Start: 
Thursday, March 9, 2023 - 9:00am
Description

We are currently experiencing two, unrelated issues with UI-managed macOS systems:

  1. For some macOS Monterey (version 12) and Vertura (version 13) machines, we’ve found that when users move files within the Finder on an SMB file share (home and shared drives) to a different directory within an SMB file share, that file can no longer be opened until it is renamed. This does not affect files moved within the Terminal and does not affect copied files. We have a ticket open with Apple and are waiting for a resolution.
  2. Filevault is causing login issues for some macOS Monterey (version 12) and Vertura (version 13) machines with FileVault enabled. After a restart of these machines, some users are unable to use their computers because they see a progress bar that pauses for an undetermined amount of time. This issue is occurring with users who are logging into AD accounts and mount their H: drives automatically. ECM has created a workaround that removes the automatic mount of the H: drive. To access this workaround please open the Self Service application and click the "Remove Managed Home Folder" item in the Maintenance category. Users can manually mount their H: drive through the Connect to Server dialog box. Contact your IT Support Consultant for additional information and support.
Services
Last updated: 
Thursday, March 9, 2023 - 9:39am

Planned Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
Start: 
Tuesday, March 21, 2023 - 12:00am
End: 
Monday, March 27, 2023 - 11:45pm
Description

Managed Windows Servers will be undergoing monthly patching during their normally scheduled maintenance window.

Please contact the ITS Help Desk if you are interested in the list of patches that will be applied or if you have any questions.

Last updated: 
Thursday, March 16, 2023 - 3:42pm
Start: 
Saturday, March 25, 2023 - 5:00pm
End: 
Saturday, March 25, 2023 - 8:00pm
Description

The Degree Audit system (uAchieve) will be unavailable due to database maintenance. Other areas of MyUI and MAUI will function normally. Audits can still be requested during this time but will not be processed until after the maintenance period. 

Last updated: 
Thursday, March 23, 2023 - 8:05am

Service Announcements

There are currently no alerts.