IT Service Alerts

Current Status

Start: 
Monday, August 24, 2020 - 8:00am
Updates
Thursday, September 17, 2020 - 4:45pm

Kaltura (My Media / Media Gallery in ICON and Kaltura MediaSpace) continues to experience intermittent outages, slowdowns, and other issues as the vendor makes changes to their infrastructure.

There may be times both Kaltura MediaSpace (https://mediaspace.uiowa.edu/) and Kaltura in ICON (My Media / Media Gallery) are unavailable or experience problems with uploading, viewing, editing, or other common uses of Kaltura.
 

Description

Kaltura (My Media / Media Gallery in ICON and Kaltura MediaSpace) continues to experience intermittent outages and slowdowns as the vendor makes changes to their infrastructure. 

There may be times both Kaltura MediaSpace (https://mediaspace.uiowa.edu/) and Kaltura in ICON (My Media / Media Gallery) are unavailable.

Services
Kaltura
Last updated: 
Thursday, September 17, 2020 - 4:45pm

Planned Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
Start: 
Tuesday, September 15, 2020 - 12:00am
End: 
Monday, September 21, 2020 - 11:45pm
Description

Managed Windows Servers will be undergoing monthly patching during their normally scheduled maintenance window.

Please contact the ITS Help Desk if you are interested in the list of patches that will be applied or if you have any questions.

Services
Microsoft SQL Server Hosting and Administration
Virtual Server
Windows
Last updated: 
Wednesday, September 9, 2020 - 8:53am
Start: 
Monday, September 21, 2020 - 5:00pm
End: 
Monday, September 21, 2020 - 6:00pm
Description

The VMware vCenter appliance will be updated to version 6.7 Update 3j, which provides security and bug updates.

This update will not disrupt running servers. The vCenter service (vcenter.iowa.uiowa.edu) will not be available, and any changes to running VMs or connections to virtual consoles in the VMware environment will not be readily available.

Last updated: 
Tuesday, September 15, 2020 - 7:51pm
Start: 
Tuesday, September 22, 2020 - 11:00am
End: 
Wednesday, September 23, 2020 - 2:00pm
Description

The ITS production VMware clusters will be updated to the latest vSphere 6.7 patch set. This will bring the platform to the latest patch level, providing various security and stability fixes.

This work will be non-disruptive rolling updates, with VMs migrated off hosts as they are patched. SQL Server clustered VMs will be migrated off-hours to minimize performance impact.

If you are aware of any issues with your VMs that would conflict with this patch plan, or if you have other concerns or questions, please let the ITS Virtualization Team know at its-vm-ops@iowa.uiowa.edu.

Services
Virtual Server
Last updated: 
Tuesday, September 15, 2020 - 4:59pm

Service Announcements

Start: 
Sunday, September 27, 2020 - 12:00am
Description

Zoom continues to improve security and plans to enforce additional meeting security with either passcode or waiting room functionality. On September 27, 2020, Zoom will enforce use of at least one of these security options on all Zoom meetings. More information available at: https://its.uiowa.edu/support/article/119686

Services
Zoom
Last updated: 
Thursday, September 17, 2020 - 2:12pm
Start: 
Wednesday, September 2, 2020 - 4:45pm
Description

Effective Sept. 15, Two-Step Login phone-authentication methods will change. Users who select the “call-me” option to authenticate their logins will be prompted to press “1” to complete authentication or “9” to cancel authentication and report it as fraudulent.

Services
Two-Step Login with Duo Security
Last updated: 
Wednesday, September 2, 2020 - 4:40pm

Status History

Status of technology services over the last 5 days. Please refer to View All Services to see the status history of all technology services.

Service

Wed
9-16
Thu
9-17
Fri
9-18
Sat
9-19
Sun
9-20
Office 365
Office 365 was operational on 2020-09-16
Office 365 was operational on 2020-09-17
Office 365 was operational on 2020-09-18
Office 365 was operational on 2020-09-19
Office 365 was operational on 2020-09-20
OneDrive for Business
OneDrive for Business was operational on 2020-09-16
OneDrive for Business was operational on 2020-09-17
OneDrive for Business was operational on 2020-09-18
OneDrive for Business was operational on 2020-09-19
OneDrive for Business was operational on 2020-09-20
Printing on Campus in Computer Labs (ITCs)
Printing on Campus in Computer Labs (ITCs) was operational on 2020-09-16
Printing on Campus in Computer Labs (ITCs) was operational on 2020-09-17
Printing on Campus in Computer Labs (ITCs) was operational on 2020-09-18
Printing on Campus in Computer Labs (ITCs) was operational on 2020-09-19
Printing on Campus in Computer Labs (ITCs) was operational on 2020-09-20
Microsoft Skype for Business
Microsoft Skype for Business was operational on 2020-09-16
Microsoft Skype for Business was operational on 2020-09-17
Microsoft Skype for Business was operational on 2020-09-18
Microsoft Skype for Business was operational on 2020-09-19
Microsoft Skype for Business was operational on 2020-09-20
UI Wireless - eduroam
UI Wireless - eduroam was operational on 2020-09-16
UI Wireless - eduroam was operational on 2020-09-17
UI Wireless - eduroam was operational on 2020-09-18
UI Wireless - eduroam was operational on 2020-09-19
UI Wireless - eduroam was operational on 2020-09-20
ICON
ICON was operational on 2020-09-16
ICON was operational on 2020-09-17
ICON was operational on 2020-09-18
ICON was operational on 2020-09-19
ICON was operational on 2020-09-20
HawkID
HawkID was operational on 2020-09-16
HawkID was operational on 2020-09-17
HawkID was operational on 2020-09-18
HawkID was operational on 2020-09-19
HawkID was operational on 2020-09-20
Campus Data Network Connectivity
Campus Data Network Connectivity was operational on 2020-09-16
Campus Data Network Connectivity was operational on 2020-09-17
Campus Data Network Connectivity was operational on 2020-09-18
Campus Data Network Connectivity was operational on 2020-09-19
Campus Data Network Connectivity was operational on 2020-09-20
View All Services

IT Service Alerts

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