Outages & Service Degradations
Planned Maintenance
Services scheduled for maintenance over the next 7 days.
Planned Maintenance - ICON Direct - Order Tool
The backend systems for the ICON Direct Order tool will be undergoing an update. During this time, some or all parts of the OrderTool may be temporarily unavailable or experience brief interruptions. Status updates here.
Planned Maintenance - UICapture
The Panopto Cloud will be taken offline for a short window to allow for maintenance to be done on the production database.
In this time, you will be unable to upload new recordings, view/edit previous recordings, or interact with the ICON integration with UICapture. Any meeting recordings that happen in this time will be imported after the tenant is back online. If you need to record in this time, we recommend opening the Panopto Recorder directly, record offline, then upload the recording after the service is fully functional.
Please contact the ITS Help Desk if you need assistance in uploading
Planned Maintenance - Multiple Services
Managed Windows Servers will be undergoing monthly patching during their normally scheduled maintenance window.
Please contact the ITS Help Desk if you are interested in the list of patches that will be applied or if you have any questions.
Planned Maintenance - LC NetApp E-Series - Low Cost Block Storage
The LC Data Center team will be migrating the NetApp E-series port connections off the legacy switches. The E-series is fully redundant, and this work is expected to be non-disruptive to our customers.
Service Announcements
Service announcements scheduled for the next 7 days.
Service Announcement - Two-Step Login with Duo Security
Effective April 17, the university will implement Duo Verified Push for the entire campus, including health care. This enhanced security measure will require users to enter a three-digit code presented on the screen into the Duo Mobile App when a service requires two-factor authentication. More information can be found on the ITS website.
Service Degradation Outage Planned Maintenance Service Announcement