Outages & Service Degradations

Service Degradation - Multiple Services

Service(s) affected
Adobe Creative Cloud,
Adobe Acrobat Pro
Category
Service Degradation

Some users may encounter difficulties logging into Adobe Acrobat or may experience freezing when opening PDF files. Adobe has identified the issue and is currently working on a fix. The service status can be tracked here: https://status.adobe.com/products/512699/202603090029

If signed out of Adobe, signing in with the HawkID@uiowa.edu and password will fix login the issue.

Planned Maintenance

Services scheduled for maintenance over the next 7 days.

Planned Maintenance - Campus Data Network Connectivity, Medical Laboratories

Service(s) affected
Campus Data Network Connectivity
Building(s) affected
Medical Laboratories
Category
Planned Maintenance

ITS Network Services will be upgrading firmware on one of the switches and will cause a 30min disruption for the SE side of the bulding

Planned Maintenance - Campus Data Network Connectivity, Multiple Buildings

-
Service(s) affected
Campus Data Network Connectivity
Building(s) affected
Biomedical Research Support Facility,
Bowen Science Building,
Carver Biomedical Research Building,
College of Medicine Administration Building,
Dodge Street Ramp,
Iowa Geological Survey - Oakdale,
Madison Street Services Building,
Multi-Tenant Facility,
Myriad Technology Plaza Four,
Myriad Technology Plaza Two,
Nagle Family Clubhouse,
Newton Road Ramp,
Nonfiction Writing House,
North Campus Parking and Chilled Water Facility,
North Hall,
Oakdale Biology Greenhouse,
Oakdale Shops Building A,
Oakdale Studio Facility,
Oakdale Utility Power Plant,
Old Capitol,
Pappajohn Business Building,
Performing Arts Annex
Category
Planned Maintenance

During this maintenance window, network services will be temporarily disrupted. The expected downtime is approximately 15 to 60 minutes while the upgrade is in progress.

We recommend saving your work and logging off any critical systems prior to the start of the maintenance period. Services will be restored as soon as the upgrade is successfully completed.

We appreciate your patience and understanding.

Planned Maintenance - ICON Direct - Pearson's Revel

-
Service(s) affected
ICON Direct
Category
Planned Maintenance

During this maintenance window for Revel, assignment launch and assignment submission may be degraded or temporarily unavailable. Status updates are available here.

Planned Maintenance - ICON Direct - Pearson's Mastering

-
Service(s) affected
ICON Direct
Category
Planned Maintenance

Pearson's Mastering platform will be undergoing maintenance and unavailable during this timeframe. Status updates here.

Planned Maintenance - ICON Direct - McGraw Hill's Connect and SIMnet

-
Service(s) affected
ICON Direct
Category
Planned Maintenance

McGraw Hill's Connect and SIMnet platforms will be undergoing maintenance and unavailable during this timeframe. Status updates here.

Planned Maintenance - Linux Software Mirrors

-
Service(s) affected
Linux Software Mirrors
Category
Planned Maintenance

Linux Software Mirrors will be down due to work done during Infrastructure day on 3/14.

Planned Maintenance - Multiple Services

-
Service(s) affected
High Performance Computing,
Large Scale Storage (LSS),
Interactive Data Analytics Service (IDAS)
Category
Planned Maintenance

ITS Enterprise Infrastructure will be upgrading network leaves in the Lindquist Center data center as part of March's infrastructure day. These updates are to address bug fixes. The updates will require reboots of the leaves that will result in the following Research Services systems having a network outage over the course of the maintenance window. 

Argon HPC:

Impact will be specifically to access LSS shares or running jobs from the impacted LSS shares below. 

IDAS

Large Scale Storage:

lc-rs-storage12.hpc.uiowa.edu
lc-rs-storage13.hpc.uiowa.edu
lc-rs-storage14.hpc.uiowa.edu
lc-rs-storage19.hpc.uiowa

Planned Maintenance - Data Center Operations & Services

-
Service(s) affected
Data Center Operations & Services
Category
Planned Maintenance

The ITS Network Engineering Services (NES) Data Center team will be implementing three independent changes on Saturday morning:

  1. Decommissioning ASA Firewall links for the Research networks and RTR-ITF-1/2. This work will take place in the ITF datacenter and will not cause any interruption of service.
  2. Network leaf upgrades at the Lindquist datacenter. Leaf upgrades will impact non-redundant (single) connected devices. Dual/redundant connected devices will not see an outage. Additional communication will be sent to owners of single connected devices.
  3. Deploy Service IP to sandbox VRFs at LC & ITF

Planned Maintenance - Clickers

-
Service(s) affected
Clickers
Category
Planned Maintenance

During the maintenance window, Top Hat may be unavailable and visitors will see a maintenance page. Any educator who has made an assignment due during or shortly after the maintenance window should consider changing the due date/time so that students have adequate time to complete them.

Planned Maintenance - Campus Data Network Connectivity, Multiple Buildings

-
Service(s) affected
Campus Data Network Connectivity
Building(s) affected
College of Pharmacy Building,
Iowa Bioscience Innovation Facility
Category
Planned Maintenance

Planned Service Interruption – Data and UI Pharmaceuticals Switch Firmware Upgrade
Please be advised that we will be performing a scheduled firmware upgrade on the data and UI Pharmaceuticals switches.
During this maintenance window, network services will be temporarily disrupted. The expected downtime is approximately 15 to 60 minutes while the upgrade is in progress.
We recommend saving your work and logging off any critical systems prior to the start of the maintenance period. Services will be restored as soon as the upgrade is successfully completed.
We appreciate your patience and

Service Announcements

Service announcements scheduled for the next 7 days.

There are currently no service announcements.

Legend

Service Degradation Outage Planned Maintenance Service Announcement