Outages & Service Degradations

Service Degradation - Room Schedulers

Service Degradation

Campus room schedulers are experiencing communications issues with their time server, causing some devices to display an incorrect time. ITS staff are working on this issue. 

Service Degradation - Microsoft Skype for Business

Microsoft Skype for Business
Service Degradation

Skype for Business users are getting a continuous prompt to log in.  ITS/HCIS has opened a ticket with Microsoft to look into this issue.

Service Degradation - University Classrooms

University Classrooms
Service Degradation

Some University Classrooms are presenting users with a blank black screen or black screen with a single cursor during use or when arriving at a classroom. 

ITS Learning Spaces staff are working on these issues with equipment vendors. Users experiencing these issues are advised to switch inputs off “PC” to another input and then back to “PC” to resolve this issue and if necessary to restart the classroom computer to resolve these issues. For continued issues and any other classroom technology concerns, please contact the ITS Help Desk for further troubleshooting assistance.

Alert Email Subscription Calendar view of alerts Service status history

Planned Maintenance

Services scheduled for maintenance over the next 7 days.

Planned Maintenance - Telephone and Voice Services, Multiple Buildings - Analog Gateways

-
Telephone and Voice Services
108 River Street,
Advancement Services Building,
Art Building West,
Biology Building,
Biology Building East,
Blank Honors Center,
Burge Hall,
Calvin Hall,
Catlett Residence Hall,
Chemistry Building,
College of Public Health Building,
Currier Hall,
Daum Hall,
Dey House,
Entrepreneurship Learning Laboratory,
Gilmore Hall,
Halsey Hall,
Hancher Auditorium,
Iowa Advanced Technology Laboratories,
Iowa Memorial Union,
Iowa Memorial Union Parking Ramp,
Jefferson Building,
Jessup Hall,
Levitt Center for University Advancement,
Macbride Hall,
MacLean Hall,
Mayflower Hall,
Nonfiction Writing House,
North Campus Parking and Chilled Water Facility,
North Hall,
Old Capitol,
P. Sue Beckwith, M.D., Boathouse,
Pappajohn Business Building,
Parklawn Hall,
Performing Arts Annex,
Phillips Hall,
Plaza Centre One,
Pomerantz Center,
President’s Residence,
Psychological and Brain Sciences Building,
Schaeffer Hall,
Sciences Library,
Spence Labs,
Stanley Hall,
State Historical Society Building,
Stuit Hall,
Theatre Building,
Trowbridge Hall,
Van Allen Hall,
Visual Arts Building
Planned Maintenance

HCIS staff will be performing planned maintenance on the four analog gateways located in the Chemistry Building, which will impact the buildings listed below. Each gateway will be migrated individually, with an expected downtime of approximately 15 minutes per gateway. These cutovers will occur sequentially between Wednesday November 12th at 7:00 PM and 8:00 PM, resulting in temporary dial tone interruptions during this window.

What to Expect: During the migration, dial tone service will be temporarily unavailable for the following systems:

  • Elevator phones
  • Fire alarm panels
  • Area of Refuge

Planned Maintenance - ICON

-
ICON
Planned Maintenance

New Quizzes in ICON has a scheduled maintenance window on Thursday November 13 from 2AM - 3AM CST.  Users will not be able to use New Quizzes during this maintenance. 

Planned Maintenance - Linux Software Mirrors

-
Linux Software Mirrors
Planned Maintenance

Linux software mirrors will be down for maintenance during this period.

Planned Maintenance - High Performance Computing - Argon HPC Fall Maintenance

-
High Performance Computing
Planned Maintenance

The Argon HPC service will be down for regular maintenance from 8:00 AM on November 19th until 8:00 AM on November 20th. During the maintenance all jobs will be stopped and users will be unable to log in.

Service Announcements

Service announcements scheduled for the next 7 days.

There are currently no service announcements.

Legend

Service Degradation Outage Planned Maintenance Service Announcement