Some Clarity Connect users have reported that they are unable to set their presence within Clarity Connect. The temporary workaround is to set your presence with Skype for Business, which will be reflected in Clarity Connect. OneIT staff are working to find a permanent resolution to this problem.
A recent macOS update for systems running Mojave 10.14 is causing problems with connections to University resources. Users will not be able to connect to shared network volumes or print. If the screen lock engages, the user will not be able to log back into their account. Other versions of macOS are not known to be affected. ITS staff are currently working with Apple to resolve the situation.
Temporary workarounds: restart the computer every two hours and turn off screen lock.
ITS will perform required maintenance on networking devices in this building. This outage will not affect the UIHC network.
Many of the Zoom security patches and new features depend on the locally installed version of Zoom. To help campus consistently take advantage of these features and reduce user confusion, on Tuesday, August 10 we will implement a Zoom minimum required client version of v5.4 which was released in October 2020. This version is nearly 10 months old and more than 82% of our connecting devices are already using this version, or newer, and will not be impacted by the minimum required version. The remaining 18% of older clients will update to the newest version starting on August 10, 2021. Zoom users can also update clients ahead of that date by following instructions in this ITS support article.
Status of technology services over the last 5 days. Please refer to View All Services to see the status history of all technology services.
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