Current Status

Start: 
Monday, July 1, 2024 - 8:00am
Description

The Sexual Assault Prevention Education Program training is unable to pass grades to ICON.  Students may not see an assigned grade upon completion of the course.  IT staff are working with the vendor to resolve this issue. If this issue is encountered, please email a screenshot of completion to:

Services
Last updated: 
Monday, September 9, 2024 - 10:52am

Planned Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
Start: 
Saturday, September 14, 2024 - 2:00am
End: 
Saturday, September 14, 2024 - 2:00pm
Description

The Jamf service will be upgraded to version 11.9.1. There should be no interruption of services to our clients.

Last updated: 
Thursday, September 12, 2024 - 3:09pm
Start: 
Sunday, September 15, 2024 - 1:00am
End: 
Sunday, September 15, 2024 - 4:00am
Description

During the maintenance window, Top Hat will be unavailable and visitors to app.tophat.com will see a maintenance page.

Services
Last updated: 
Thursday, January 18, 2024 - 9:33am
Start: 
Sunday, September 15, 2024 - 3:30am
End: 
Sunday, September 15, 2024 - 6:00am
Description

ITS will apply security updates to the Oracle servers. Each instance on the server will be down for approximately 45-60 minutes per host. Below is an approximate schedule:
Server            Time
fprod-db         3:30am
hprod-db        3:50am
bagel              4:15am
scone             4:15am
zwieback        4:15am
hoagie            4:40am
popo               4:40am
toast               4:40am

Last updated: 
Tuesday, September 3, 2024 - 3:06pm
Start: 
Sunday, September 15, 2024 - 4:45am
End: 
Sunday, September 15, 2024 - 6:00am
Description

Dispatch will be unavailable as its database server undergoes quarterly security patching. If you use Dispatch's API to push communications, please pause sending requests during this maintenance window. If you have any scheduled communications that would go out during the outage, they will be picked up when the application comes back online.

Services
Last updated: 
Monday, September 9, 2024 - 2:05pm
Start: 
Sunday, September 15, 2024 - 6:30am
End: 
Sunday, September 15, 2024 - 9:00am
Description

There will be three separate ITS NES datacenter network refresh project changes taking place on the September Infrastructure Day. The first involves the Lindquist datacenter, and the second two will take place at the Information Technology Facility (ITF).

1. Routing will be changed for global-scope and local-scope networks used by ITS Enterprise Infrastructure (EI) managed or hosted servers in the LC datacenter.  This work affects both general and secure server networks. All other LC networks (customer-managed, storage, or non-EI tenants) are not in scope. For each network change, all servers/services on that network will be inaccessible for up to 5 minutes.  Only one network will be changed at a time. If you are unsure if your servers or services are impacted, please contact your ITS EI primary sysadmin/team.

2. The ITF datacenter firewall uplinks will be moved.  This will occur on the non-active hardware first and thus should not incur any downtime due to the redundant nature of the datacenter firewalls.

3. The ITF F5 uplinks will be moved to the new datacenter network fabric.  This will occur on the non-active hardware first and should not incur any downtime due to the redundant nature of the F5.

Last updated: 
Wednesday, September 4, 2024 - 10:15am
Start: 
Tuesday, September 17, 2024 - 12:00am
End: 
Monday, September 23, 2024 - 11:45pm
Description

Managed Windows Servers will be undergoing monthly patching during their normally scheduled maintenance window.

Please contact the ITS Help Desk if you are interested in the list of patches that will be applied or if you have any questions.

Last updated: 
Tuesday, September 10, 2024 - 2:47pm
Start: 
Tuesday, September 17, 2024 - 6:00am
End: 
Tuesday, September 17, 2024 - 7:00am
Description

ITS will be migrating some of the wired cross connect cables in the buildings below. Wired and wireless services with both be affected.

 

 

Buildings
Oakdale Power Plant Substation
Last updated: 
Thursday, September 12, 2024 - 10:42am
Start: 
Wednesday, September 18, 2024 - 9:00pm
End: 
Wednesday, September 18, 2024 - 10:00pm
Description

Wireless services will be unavailable for a period of up to 5 minutes while access points are rebooted following a configuration change. This change will address wireless channel congestion issues in the building.

Buildings
Dental Science Building
Last updated: 
Monday, September 9, 2024 - 3:03pm
Start: 
Thursday, September 19, 2024 - 9:00am
End: 
Thursday, September 19, 2024 - 11:00am
Description

The ICON Dashboard servers will be upgraded during a maintenance window, Thursday 9/19, from 9-11 am.

No downtime is expected for users.

Services
Last updated: 
Friday, September 13, 2024 - 10:44am

Service Announcements

Start: 
Tuesday, September 3, 2024 - 2:30pm
End: 
Tuesday, September 17, 2024 - 9:00am
Description

The ITS website will be upgraded from Drupal 7 to Drupal 10 on Tuesday, September 17. This upgrade includes enhanced features and an updated look and feel. There is no expected downtime. If you encounter any broken links, issues, or have questions, please reach out to its-webteam@uiowa.edu

Last updated: 
Tuesday, September 3, 2024 - 2:32pm