The adobe issue has been resolved.
ITS support staff continue to work on addressing this issue. We have confirmed that the stop-gap solution implemented on April 10, 2018, at 5 PM has eliminated the login failures that faculty and staff were seeing earlier this week.
ITS Support staff have implemented a stop-gap solution that will reduce the intermittent login failures while they continue to work with Adobe to resolve this issue.
Faculty and staff who have logged in to the desktop application or Adobe.com previously are not affected on that specific computer unless they log out of the application or Adobe.com. This issue is intermittent and a subsequent login attempt may be successful. Multiple login attempts may be required for success. ITS support staff continue to work with Adobe to resolve this issue.
We have recently become aware of an issue where faculty and staff are not able to login to the Adobe Creative Cloud desktop application on new software installations. Older installations that have already been logged into are not affected unless the user logs out of the application. ITS support staff are working with Adobe to resolve this issue.