Microsoft Teams is currently randomly not refreshing the files tab when viewing a team and may show files from a different team that the user belongs to instead. There is no security risk involved. ITS staff are working with the vendor to resolve the issue.

A current work around is to quit Teams or to restart the computer. To quit Teams on Windows computers, right click on the Teams app in the taskbar and choose Quit. To quit Teams on macOS computers, right click the Teams app in the dock, then hold down the Option key and click Force Quit.

Microsoft Teams is currently randomly not refreshing the files tab when viewing a team and may show files from a different team that the user belongs to instead. There is no security risk involved. ITS staff are working with the vendor to resolve the issue.

A current work around is to quit Teams or to restart the computer. To quit Teams on Windows computers, right click on the Teams app in the taskbar and choose Quit. To quit Teams on macOS computers, right click the Teams app in the dock, then hold down the Option key and click Force Quit.

Microsoft Teams is currently randomly not refreshing the files tab when viewing a team and may show files from a different team that the user belongs to instead. There is no security risk involved. ITS staff are working with the vendor to resolve the issue.

A current work around is to quit Teams or to restart the computer. To quit Teams on Windows computers, right click on the Teams app in the taskbar and choose Quit. To quit Teams on macOS computers, right click the Teams app in the dock, then hold down the Option key and click Force Quit.

ITS will be upgrading the Jamf service to version 10.45. This upgrade is expected to finish with no interruption of services to our clients.

Canvas will be performing maintenance on the Attendance (Roll Call) tool in ICON.

Interruption is expected to last up to 5 minutes. Users may not be able to access the Attendance (Roll Call) tool during this time.

We are currently experiencing two, unrelated issues with UI-managed macOS systems:

1. For some macOS Monterey (version 12) and Vertura (version 13) machines, we’ve found that when users move files within the Finder on an SMB file share (home and shared drives) to a different directory within an SMB file share, that file can no longer be opened until it is renamed. This does not affect files moved within the Terminal and does not affect copied files. We have a ticket open with Apple and are waiting for a resolution.
2. Filevault is causing login issues for some macOS Monterey (version 12) and Vertura (version 13) machines with FileVault enabled. After a restart of these machines, some users are unable to use their computers because they see a progress bar that pauses for an undetermined amount of time. This issue is occurring with users who are logging into AD accounts and mount their H: drives automatically. ECM has created a workaround that removes the automatic mount of the H: drive. To access this workaround please open the Self Service application and click the "Remove Managed Home Folder" item in the Maintenance category. Users can manually mount their H: drive through the Connect to Server dialog box. Contact your IT Support Consultant for additional information and support.

We are currently experiencing two, unrelated issues with UI-managed macOS systems:

1. For some macOS Monterey (version 12) and Vertura (version 13) machines, we’ve found that when users move files within the Finder on an SMB file share (home and shared drives) to a different directory within an SMB file share, that file can no longer be opened until it is renamed. This does not affect files moved within the Terminal and does not affect copied files. We have a ticket open with Apple and are waiting for a resolution.
2. Filevault is causing login issues for some macOS Monterey (version 12) and Vertura (version 13) machines with FileVault enabled. After a restart of these machines, some users are unable to use their computers because they see a progress bar that pauses for an undetermined amount of time. This issue is occurring with users who are logging into AD accounts and mount their H: drives automatically. ECM has created a workaround that removes the automatic mount of the H: drive. To access this workaround please open the Self Service application and click the "Remove Managed Home Folder" item in the Maintenance category. Users can manually mount their H: drive through the Connect to Server dialog box. Contact your IT Support Consultant for additional information and support.

We are currently experiencing two, unrelated issues with UI-managed macOS systems:

1. For some macOS Monterey (version 12) and Vertura (version 13) machines, we’ve found that when users move files within the Finder on an SMB file share (home and shared drives) to a different directory within an SMB file share, that file can no longer be opened until it is renamed. This does not affect files moved within the Terminal and does not affect copied files. We have a ticket open with Apple and are waiting for a resolution.
2. Filevault is causing login issues for some macOS Monterey (version 12) and Vertura (version 13) machines with FileVault enabled. After a restart of these machines, some users are unable to use their computers because they see a progress bar that pauses for an undetermined amount of time. This issue is occurring with users who are logging into AD accounts and mount their H: drives automatically. ECM has created a workaround that removes the automatic mount of the H: drive. To access this workaround please open the Self Service application and click the "Remove Managed Home Folder" item in the Maintenance category. Users can manually mount their H: drive through the Connect to Server dialog box. Contact your IT Support Consultant for additional information and support.

We are currently experiencing two, unrelated issues with UI-managed macOS systems:

1. For some macOS Monterey (version 12) and Vertura (version 13) machines, we’ve found that when users move files within the Finder on an SMB file share (home and shared drives) to a different directory within an SMB file share, that file can no longer be opened until it is renamed. This does not affect files moved within the Terminal and does not affect copied files. We have a ticket open with Apple and are waiting for a resolution.
2. Filevault is causing login issues for some macOS Monterey (version 12) and Vertura (version 13) machines with FileVault enabled. After a restart of these machines, some users are unable to use their computers because they see a progress bar that pauses for an undetermined amount of time. This issue is occurring with users who are logging into AD accounts and mount their H: drives automatically. ECM has created a workaround that removes the automatic mount of the H: drive. To access this workaround please open the Self Service application and click the "Remove Managed Home Folder" item in the Maintenance category. Users can manually mount their H: drive through the Connect to Server dialog box. Contact your IT Support Consultant for additional information and support.

We are currently experiencing two, unrelated issues with UI-managed macOS systems:

1. For some macOS Monterey (version 12) and Vertura (version 13) machines, we’ve found that when users move files within the Finder on an SMB file share (home and shared drives) to a different directory within an SMB file share, that file can no longer be opened until it is renamed. This does not affect files moved within the Terminal and does not affect copied files. We have a ticket open with Apple and are waiting for a resolution.
2. Filevault is causing login issues for some macOS Monterey (version 12) and Vertura (version 13) machines with FileVault enabled. After a restart of these machines, some users are unable to use their computers because they see a progress bar that pauses for an undetermined amount of time. This issue is occurring with users who are logging into AD accounts and mount their H: drives automatically. ECM has created a workaround that removes the automatic mount of the H: drive. To access this workaround please open the Self Service application and click the "Remove Managed Home Folder" item in the Maintenance category. Users can manually mount their H: drive through the Connect to Server dialog box. Contact your IT Support Consultant for additional information and support.