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Service Degradation - Accessibility and Assistive Technology

Service(s) affected
Accessibility and Assistive Technology
Category
Service Degradation

Engineers have identified a known issue with the wireless discovery service that prevents personal mobile devices from discovering Assistive Listening broadcasts in select campus locations. Dedicated assistive listening devices are unaffected.
Engineers are testing a software update to the wireless system that would resolve this issue and will update this notice when resolved.

[Closed] Service Degradation - ICON Direct - WW Norton

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Service(s) affected
ICON Direct
Category
Service Degradation

WW Norton is currently investigating an issue with loading time and user logins across Norton products and courseware. Status updates here.

Service Degradation - Printing in Computer Labs (ITCs)

Service(s) affected
Printing in Computer Labs (ITCs)
Category
Service Degradation

Users may be unable to access PaperCut Web Print or Mobile Release when not connected to the University network. Access currently requires a campus computer, connection to eduroam, or the UI VPN. ITS is monitoring the impact and will provide additional information as it becomes available.

[Closed] Service Degradation - ICON

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Service(s) affected
ICON
Category
Service Degradation

Users connected to the Healthcare network may experience issues accessing some content linked from ICON courses. Access to ICON itself is available, but certain course resources may be impacted. ITS is investigating.

[Closed] Service Degradation - Multiple Services

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Service(s) affected
Universal Workflow,
MyUI
Category
Service Degradation

Users are currently experiencing intermittent issues accessing some web applications including MyUI, UI Workflow, and other applications. IT staff have been contacted and are working on the issue.

[Closed] Service Degradation - ICON

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Service(s) affected
ICON
Category
Service Degradation

On-campus users on the Healthcare network are currently having issues accessing ICON. ITS staff are working to identify and resolve the issue.

[Closed] Service Degradation - ICON Direct - WW Norton

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Service(s) affected
ICON Direct
Category
Service Degradation

WW Norton courseware users may be experiencing issues when logging into and using eTexts and courseware features. WW Norton is actively investigating and deploying a fix. Status updates here.

[Closed] Service Degradation - Clickers

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Service(s) affected
Clickers
Category
Service Degradation

Top Hat is currently investigating an issue impacting Gradebook access for students and instructors.  Accessing the Gradebook tab in Top Hat does not load the page.  The issue is being reviewed and a solution will be determined.  

Use this link to follow the incident report from Top Hat: https://status.tophat.com/incidents/qj5crwp9ryvn 

 

 

[Closed] Planned Maintenance - Multiple Services

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Service(s) affected
Digital Signage,
SiteNow
Category
Planned Maintenance

SiteNow's hosting provider will be performing maintenance. Some applications may experience a temporary interruption of service.

Maintenance reference: #7432

[Closed] Service Degradation - University Classrooms - Wireless Screen Sharing/Solstice

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Service(s) affected
University Classrooms
Category
Service Degradation

Solstice pods are experiencing a degradation where some pods are not functioning as expected.  Users may not be able to find or connect to specific Solstice pods. ITS engineers are aware of this issue and working with the vendor to resolve this issue.