The order forms are a tool to collect financial and usage information for the tools that are volume purchased (discounted at a particular number of licenses). We order on behalf of the campus and need to charge at a per license cost and retain usage data for renewal and compliance. The form is submitted by the departments and ITS will fulfill the orders and provide the license information for the campus users to get access to the software or technology tool within the workflow package.
- Click on the title of the tool you are interested in.
- Read through the details on the tool offered.
- Go to the How to Obtain section, click on the order form listed in the section.
My MFK is not working.
Run the MFK through the General Ledger Master File Key Validation Tool.
If it works in the validation tool and not in the workflow, contact the Workflow support group. Let them know what form you are working in.
Do I need to provide the end users?
For most tools we do need this information for compliance and software delivery. Many tools are delivered to the campus end user’s system (IOWA domain) via Software Center (Windows) or Self Service (Mac).
I can't find my recently submitted package.
Find your package in the Universal Workflow Inbox.
Click “My Initiated Packages”, it should appear there. If you know the workflow ID you can put that into the search field to scope the search.
How can I retain my information as proof of licenses?
Open up the workflow package for the desired order, go to the bottom of the workflow>click Show Supporting Text>Download as PDF.
How can I add/remove/change end users for a completed order form?
Please use the Software Tool End User Change Form.
Where do I find my license information?
Open the workflow package you submitted. If you can't find it, see "I can't find my recently submitted package" above.
Scroll down to the "License Information" section at the bottom.
How do I know when my order has been fulfilled by ITS?
The package will not be approved until the software is ready to use. If we require further information to complete the order, we will send a message via workflow.
Why is the license expiration date not a full year?
This is part of the campus license, the yearly campus license is negotiated on a specific date and all license expirations are tied to this. A campus license gives us volume discounts which benefits the campus.
How do I get support?
Many tools are volume purchased, not used site wide so we may not have ITS or Health Care support for these tools. If this is the case, go to the Available Software page and click on the affiliated tool. The support information is in the Support and Training section.