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ITS-AIS provides infrastructure to support communication campaigns through our Dispatch web service. Dispatch is a web service that allows users to create and manage campaigns to generate PDF content, email messages, SMS messages, or voice calls. Dispatch is integrated with various enterprise applications, from generating U-Bills to emailing prospective students information about the University. Dispatch has tools for managing and tracking communication campaigns and tools for managing recipients and content.

Current Status

There are currently no alerts.

Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
There is currently no planned maintenance.

Past 90 Days

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Alert History

Start: 
Friday, November 9, 2018 - 12:00pm
End: 
Friday, November 9, 2018 - 1:30pm
Updates
Friday, November 9, 2018 - 1:30pm

Service has been restored to Dispatch and the HawkID Password Reset Tools.  Please contact the ITS Help Desk if you have any problems using these resources.

Description

We experienced a database error this afternoon. Dispatch and the HawkID password reset tools (https://hawkid.uiowa.edu) will be down for the next three hours while the database is restored.

Services
Last updated: 
Friday, November 9, 2018 - 1:30pm
Start: 
Sunday, October 28, 2018 - 4:30am
End: 
Sunday, October 28, 2018 - 5:00am
Description

Dispatch will be unavailable for planned maintenance.

If you use Dispatch's API to push communications, please pause sending requests during this maintenance window. If you have any scheduled communications that would go out during the outage, they will be picked up when the application comes back online.

Services
Last updated: 
Sunday, October 28, 2018 - 5:00am
Start: 
Sunday, August 12, 2018 - 4:00am
End: 
Sunday, August 12, 2018 - 4:30am
Description

Dispatch will be unavailable during this time to apply Oracle security patches to the database server. 

If you use the Dispatch API please pause sending during this maintenance window. If there are communications scheduled to send during the outage, they will send when Dispatch comes back online. 

Services
Last updated: 
Sunday, August 12, 2018 - 4:30am
Start: 
Sunday, April 29, 2018 - 4:30am
End: 
Sunday, April 29, 2018 - 5:00am
Description

Dispatch will be unavailable during this maintenance window to install security patches.

Services
Last updated: 
Sunday, April 29, 2018 - 5:00am
Start: 
Sunday, August 13, 2017 - 4:30am
End: 
Sunday, August 13, 2017 - 7:00am
Description

The ITS communication web service, Dispatch, will be down for maintenance to replace and upgrade the database hardware. Users will be unable to collect link clicks, process API requests, or send scheduled batches. Please pause any API integrations with Dispatch and resume them after the maintenance window.  

Services
Last updated: 
Sunday, August 13, 2017 - 7:00am

Dispatch Contact Information