ITS-AIS provides infrastructure to support communication campaigns through our Dispatch web service. Dispatch is a web service that allows users to create and manage campaigns to generate PDF content, email messages, SMS messages, or voice calls. Dispatch is integrated with various enterprise applications, from generating U-Bills to emailing prospective students information about the University. Dispatch has tools for managing and tracking communication campaigns and tools for managing recipients and content.
Past 90 Days
Service has been restored to Dispatch and the HawkID Password Reset Tools. Please contact the ITS Help Desk if you have any problems using these resources.
We experienced a database error this afternoon. Dispatch and the HawkID password reset tools (https://hawkid.uiowa.edu) will be down for the next three hours while the database is restored.
Dispatch will be unavailable for planned maintenance.
If you use Dispatch's API to push communications, please pause sending requests during this maintenance window. If you have any scheduled communications that would go out during the outage, they will be picked up when the application comes back online.
Dispatch will be unavailable during this time to apply Oracle security patches to the database server.
If you use the Dispatch API please pause sending during this maintenance window. If there are communications scheduled to send during the outage, they will send when Dispatch comes back online.
The ITS communication web service, Dispatch, will be down for maintenance to replace and upgrade the database hardware. Users will be unable to collect link clicks, process API requests, or send scheduled batches. Please pause any API integrations with Dispatch and resume them after the maintenance window.