ITS-AIS provides infrastructure to support communication campaigns through our Dispatch web service. Dispatch is a web service that allows users to create and manage campaigns to generate PDF content, email messages, SMS messages, or voice calls. Dispatch is integrated with various enterprise applications, from generating U-Bills to emailing prospective students information about the University. Dispatch has tools for managing and tracking communication campaigns and tools for managing recipients and content.
You can request access to Dispatch through this Workflow Form.
Current Status
Maintenance
Past 90 Days
Alert History
Dispatch will be unavailable as its database server undergoes quarterly security patching. If you use Dispatch's API to push communications, please pause sending requests during this maintenance window. If you have any scheduled communications that would go out during the outage, they will be picked up when the application comes back online.
Dispatch will be unavailable as its database server undergoes quarterly security patching.
If you use Dispatch's API to push communications, please pause sending requests during the maintenance window. If you have any scheduled communications that would go out during the maintenance window, they will be picked up when the application comes back online.
Dispatch will be unavailable as staff migrate the database back to normal production hardware.
If you use the Dispatch API to push communications, please pause sending requests during this maintenance. If you have scheduled communications that will send during this time, they will be picked up when the application comes back online.
Dispatch will be unavailable during security patching.
If you use Dispatch's API to push communications, please pause sending requests during this time. Communications scheduled during the maintenance will be sent when the application is available.
The Dispatch database server will be upgraded. Scheduled communications during the maintenance will be pushed when back online.
Dispatch database server will be updated with security patches. Scheduled communications during the maintenance will be pushed when back online.
Dispatch will be unavailable as a network switch is replaced which services Dispatch's database server.
Dispatch will be unavailable while security patches are applied.
If you use Dispatch's API to push communications, please pause sending requests during this maintenance window. If you have any scheduled communications that would go out during the maintenance, they will be picked up when the application comes back online.
Dispatch will be unavailable to have its database server replaced.
If you use Dispatch's API to push communications, please pause sending requests during this maintenance window. If you have any scheduled communications that would go out during the maintenance, they will be picked up when the application comes back online.
Security patches will be applied to Dispatch's database server. Dispatch will be unavailable at during this time.
If you use Dispatch's API to push communications, please pause sending requests during this maintenance window. If you have any scheduled communications that would go out during the outage, they will be picked up when the application comes back online.
Networking hardware will be replaced in the data center. There will be a 15 minute window where Dispatch will be unavailable.
If you use Dispatch's API to push communications, please pause sending requests during this maintenance window. If you have any scheduled communications that would go out during the outage, they will be picked up when the application comes back online.
Dispatch will be unavailable due to scheduled maintenance. If you use Dispatch's API to push communications, please pause sending requests during the maintenance window. Scheduled communications during this time will be picked up when the application is back online.
Dispatch will be unavailable due to scheduled maintenance.
Dispatch will be undergoing maintenance for Oracle security and operating system patches. If you use Dispatch's API to push communications, please pause sending requests during the maintenance window. Scheduled communications during this time will be picked up when the application is back online.
Service has been restored to Dispatch and the HawkID Password Reset Tools. Please contact the ITS Help Desk if you have any problems using these resources.
We experienced a database error this afternoon. Dispatch and the HawkID password reset tools (https://hawkid.uiowa.edu) will be down for the next three hours while the database is restored.
Dispatch will be unavailable for planned maintenance.
If you use Dispatch's API to push communications, please pause sending requests during this maintenance window. If you have any scheduled communications that would go out during the outage, they will be picked up when the application comes back online.
Dispatch will be unavailable during this time to apply Oracle security patches to the database server.
If you use the Dispatch API please pause sending during this maintenance window. If there are communications scheduled to send during the outage, they will send when Dispatch comes back online.
Dispatch will be unavailable during this maintenance window to install security patches.
The ITS communication web service, Dispatch, will be down for maintenance to replace and upgrade the database hardware. Users will be unable to collect link clicks, process API requests, or send scheduled batches. Please pause any API integrations with Dispatch and resume them after the maintenance window.
Dispatch Contact Information
Ed Hill, ed-hill@uiowa.edu