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Training for Canvas available
Teaching consultations and hands-on training are available from The Office of Teaching, Learning & Technology.
Frequently Asked Questions
General Support Information
Troubleshooting
Training
Two-Step Login expands to MAUI, ICON, and MyUI
D2L Shutdown Plan
ICON & Office 365 integration
Outage impacted ICON and other IT services – information and next steps
New Tools to Enhance Student Writing
Join the Canvas Commons Community
Canvas Commons is here
ICON change is here!
UI Selects New Learning Management System to Power ICON
Training for teaching and learning tools set for Aug. 13-21
New-and-improved ICON coming May 29
Current Status
Maintenance
Past 90 Days
Alert History
UPDATE: This problem has been resolved. Please contact the ITS Help Desk if you have any further problems using this service.
UPDATE: Multiple university services are experiencing intermittent access issues. Web authentication through login.uiowa.edu and idp.uiowa.edu, ICON, wiki and other services are affected. ITS staff are aware of the issue and are actively working on a resolution. We will keep this page updated as more information is given to us.
Original notice: ICON (https://icon.uiowa.edu/) and wiki (https://wiki.uiowa.edu) are experiencing sporadic access issues.
ITS staff are aware of the issue, and are working on resolving it.
Scheduled SCORM Maintenance
Instructure will be performing maintenance on the Canvas SCORM integration. Users will not be able to access SCORM content for 2 hours during this maintenance event. They hope that this maintenance will take less time than estimated.
UPDATE: These issues are resolved. Please contact the ITS Help Desk if you experience any further issues.
Original Notice: Canvas users are experiencing longer load times than expected. This can cause the ICON dashboard to not properly represent your courses and slowness in all tasks in Canvas
We are working with the vendor to resolve this issue as soon as possible.
The ICON Dashboard (https://icon.uiowa.edu/) has a scheduled maintenance window to migrate databases to a new server.
Users will be able to log in to ICON and access their courses, but ICON Dashboard performance may be slow or briefly unresponsive during this time.
Canvas performance will be unaffected by this work.
Update: Canvas has fixed the underlying issue that caused submissions made via Turnitin LTI to return a file name of "default_filename.txt". Canvas has also run an automated script that should repair the majority of papers affected by the issue.
Original Alert: Some student submissions for Turnitin assignments are not displaying in Speedgrader in ICON, instead they are displayed as “default_filename.txt.” ITS staff are working with the vendor to resolve this issue.
In the meantime, the workaround is to use Turnitin’s Feedback Studio by going to the Grades or Assignments page and clicking on the color-coded percentage speech bubble to access and grade papers.
UPDATE: Gradebook exports to csv files are working normally again. Visit http://status.instructure.com for details.
Original Notice: ICON gradebook exports to .csv file are taking longer than normal to complete. Several users have reported that the process has taken over 5 minutes. Please see http://status.instructure.com for more details.
Update: The Canvas support team has reported that this problem has been resolved. Please contact the ITS Help Desk if you have any further problems using this service.
Original Notice: ITS is working with Microsoft and Canvas to investigate an issue where users may be unable to access Office 365 files within Canvas modules. Users are able to add Office 365 items to modules but users will be unable to login and view new or existing Office 365 module items.
A workaround for this issue is to login to https://office365.uiowa.edu and navigate to OneDrive before accessing the module item. We will update this notice as soon as more information is available.
Update:
The issues with the ICON dashboard have been resolved.
Original Message:
The ICON Dashboard is currently experiencing issues. ITS is working on resolving the issue and we will update the alert as soon as there is more info.
Courses are still accessible by navigating to https://uiowa.instructure.com
Canvas has resolved this issue.
There is currently an issue with Canvas causing the profile pictures for users to get mixed up. ITS support staff have contacted Canvas Support, who confirmed this is a system wide issue with their software. Canvas is working on resolving this issue.
UPDATE: The issue has been resolved. Please contact the ITS Help Desk if you experience further issues.
Original Notice: ICON is down. Support staff are working to resolve this issue.
UPDATE : Canvas has deployed a fix that has resolved the issue. ITS will continue to monitor the situation and send out updates as necessary.
ICON is currently experiencing slowness associated with importing and exporting files in courses. Support staff are working with Canvas Support to resolve the issue as quickly as possible. This notice will be updated once we have more information.
UPDATE: This issue has been resolved.
Original Notice: Canvas is currently experiencing a slowness with importing and exporting files. Support staff are working to correct this problem as soon as possible. This slowness in service is impacting several institutions throughout the Canvas community.
UPDATE: Canvas Support reports that the slowness issue has been resolved
Original Notice: ICON is currently experiencing slowness associated with importing and exporting files in courses. Support staff are working with Canvas Support to resolve the issue as quickly as possible. This notice will be updated once we have more information.
ShareStream will be offline during the Data Center Operations & Services Maintenance.
ICON (D2L) will be online, but may experience brief connectivity issues. ICON (Canvas) will not be impacted.
Other enterprise instructional technologies (UI Capture, Wiki, etc.) should not be affected.
Update: This issue has been resolved. Please contact the ITS Help Desk if you experience any further issues.
Original Notice: Instructors have lost access to their courses in ICON. ITS support staff are working on the issue. Student access is not affected.
Update: Canvas has pushed up the time for this work to 3pm today and it will be completed by 3pm tomorrow. It was originally scheduled from 10pm today until 10pm tomorrow.
Original Notice: The chat tool in ICON (Canvas) will be upgraded and unavailable during this time. Other areas of ICON will be unaffected.
Update: The ICON dashboard issues are resolved. Please contact the ITS Help Desk if you experience any further issues.
Original Notice: The ICON dashboard is having issues displaying links to courses. Support teams are aware of this issue and are investigating. In the meantime, please access courses via the "Canvas Home" button.
The issues with Canvas are resolved.
Please contact the ITS Help Desk if you have any problems using this service.
Canvas courses are starting to come back online, but are loading slowly. The outage earlier today due to issues with Amazon Web Services in the cloud may not be fully resolved. Amazon has repaired access to existing files in Canvas. Uploading new files to Canvas is not working correctly.
The issues with Qualtrics and Lynda.com are resolved.
This outage is due to issues with Amazon Web Services in the cloud. Other services impacted that are not available are Qualtrics, UI Capture (Panopto) and Lynda.com.
The ICON service is down. Support staff are working to resolve the issue. This notice will be updated once we have more information.
UPDATE: The ICON service is restored. Please contact the ITS Help Desk if you experience further issues.
The ICON service is down. Support staff are working to resolve the issue. This notice will be updated once we have more information.
ICON will not be available during this time.
Some users are reporting a 'Service is Unavailable' error message when previewing documents in Speedgrader. Canvas has identified an issue that intermittently causes a connection timeout between Canvas and the Crocodoc document previewer. Canvas and their partner company are aware of the problem and are working on a resolution. Visit the Status Page for more information.
Canvas is experiencing ongoing intermittent document preview errors when loading documents in the browser. Canvas is aware of the problem, and is working on a resolution.
Visit http://status.instructure.com/ for more information and updates from Canvas about this issue.
There are issues logging in and accessing courses in Canvas. Clearing your browser cache and cookies (directions are available here: https://its.uiowa.edu/support/article/719), has worked in some cases. ITS support staff are working with the vendor on this issue.
Users are having trouble using the Import Content tool in ICON (Canvas). Currently all imports are holding as queued. We are aware of the issue and are working with the vendor to resolve this as quickly as possible.
We have received reports that users are having trouble downloading files from ICON (Canvas). We are aware of the issue and are working with the vendor to resolve this as quickly as possible.
Find more information about this issue on the Canvas Status site.