ICON, powered by Canvas (Instructure), is the University of Iowa's Learning Management System. All Registrar affiliated courses are created within the LMS and are available for instructors to use if they wish.
**All of our support articles, how-tos, frequently asked questions, etc. for ICON have moved to our new space - https://teach.uiowa.edu/icon**
Two-Step Login expands to MAUI, ICON, and MyUI
D2L Shutdown Plan
ICON & Office 365 integration
New Tools to Enhance Student Writing
Join the Canvas Commons Community
Canvas Commons is here
ICON change is here!
UI Selects New Learning Management System to Power ICON
Training for teaching and learning tools set for Aug. 13-21
New-and-improved ICON coming May 29
Current Status
Maintenance
Past 90 Days
Alert History
The Office 365 issue has been resolved.
For users using Google Drive, Canvas disabled the ability to submit assignments directly from a user's Google Drive. The workaround is to download the Google doc and upload it to the assignment from your device.
ICON is experiencing connection issues with the Google Drive and Office 365 apps. The vendor is aware of these issues and is working on a fix. Users can still access Office 365 outside of ICON without issue.
The issue has been resolved.
The learning analytics platform Elements of Success (EoS) is unavailable in ICON. ITS staff are working on restoring this service.
This issue is resolved.
The UDOIT tool in ICON is temporarily unavailable. ITS is looking into the issue and working toward a resolution.
This issue has been resolved.
Users may not see courses on their ICON dashboard (https://icon.uiowa.edu). Instead, users should access the Canvas dashboard directly through https://uiowa.instructure.com/.
ICON will be down for planned database maintenance to apply an update that fixes several data corruption bugs. Users will not be able to access ICON for up to one minute during this time.
This issue is resolved.
Users accessing ICON via Chrome version 96 in Windows 10/11 are reporting issues with content pages showing blank screens or showing only the content navigation buttons on ICON course pages. More information and updates can be found on the Canvas support site.
As a temporary workaround, Canvas recommends using a different browser such as Mozilla Firefox. Canvas has also suggested that clearing Chrome cache and cookies could help but is not always working permanently.
ITS is continuing to monitor this situation.
Amazon Web Services are restored and these issues are resolved.
Amazon Web Services (AWS) is experiencing a major outage in the us-east-1 (N. Virginia) region. (https://its.uiowa.edu/alert/123491) As a result, some university services that utilize resources in AWS could be experiencing issues with performance and availability.
ICON/Canvas (https://uiowa.instructure.com/) is currently seeing intermittent slowness and errors.
UICapture (https://uicapture.hosted.panopto.com/) is currently seeing extended processing times for new uploads. Regular upload speeds, session management, and playback should be available. New videos produced with the Zoom Cloud Recording function may also be delayed at this time.
Top Hat (https://app.tophat.com/) is currently experiencing performance or availability issues.
Portfolium (https://teach.uiowa.edu/portfolium) is currently seeing intermittent slowness and errors.
Kaltura (https://mediaspace.uiowa.edu/ and in ICON) there could be intermittent errors and videos might be slow to load.
We will continue to update this alert as problems are identified and resolved.
Users may encounter page errors when logging into ICON. These errors may come up when loading courses in Canvas (https://uiowa.instructure.com/) as well as problems in displaying courses in the ICON Dashboard (https://icon.uiowa.edu/).
This degradation is occurring due to a problem with the hosting partner that powers Canvas. Updates from this event can be found here: https://status.instructure.com/incidents/g1zp3jpycgbz
Canvas will be performing brief database maintenance for Roll Call Attendance in Canvas.
Roll Call Attendance will be unavailable for up to 2 Hours while this maintenance is underway.
ICON will be utilizing the next maintenance window to configure the database for more proactive issue detection from 2:05am to 4:05am. Users will not be able to access ICON for about one minute while the event is underway.
This issue is resolved.
BryteWave (RedShelf) in ICON is experiencing problems loading, the vendor is working on implementing a fix. Visit https://status.redshelf.com/incidents/g83nsbb076ff for details.
The ICON Universal Design Online Content Inspection Tool (UDOIT) will be upgraded for feature improvements during this maintenance window.
The issue has been resolved.
Users may encounter page errors when logging into ICON. ITS staff are investigating.
Canvas will be performing brief maintenance on ICON. Users will not be able to access ICON for about two minutes while the event is underway.
Starting May 20, ICON will show preferred pronouns for students, faculty, and staff who’ve set public pronouns using the MyUI or Employee Self Service systems.
Pronouns will appear alongside users’ names in several ICON locations, including comment fields, discussions, people pages, and profile pages. See the Office of Teaching, Learning, and Technology site for more info about the change.
Canvas (ICON) will be updating their database management system on the back-end to address a bug they've found that could otherwise result in long periods of downtime in Canvas. This update is a proactive measure to reduce chances of an outage in the system.
This event will last up to 60 minutes. We expect approximately 10 minutes of impact to your availability during this time.
This issue has been resolved
Login for MyUI, ICON, and Employee Self Service are currently down. ITS staff are looking into this.
Access to the MAUI in ICON tool within ICON courses may be unavailable. Users may need to log in again after maintenance is complete.
This has been resolved.
ICON is down. ITS staff are investigating.
This issue has been resolved.
ICON is down. ITS Support Staff are investigating.
This issue is resolved.
ICON is down. Support staff are investigating.
This issue has been resolved.
Additional updates on this issue can be found on the Canvas status page: https://status.instructure.com/
ICON (uiowa.instructure.com) is currently down. ITS Staff are working on getting this fixed as soon as possible.
The Turnitin LTI External Tool is experiencing issues syncing with SpeedGrader in ICON. Similarity scores and reports are not currently visible in SpeedGrader but are still visible through the LTI External Tool Assignment Inbox in ICON.
Turnitin and Canvas Support are working to resolve the issue as quickly as possible. This notice will be updated once we have more information.
The issue has been resolved.
Users are receiving a "Failed to Log In" error message when accessing ICON (Canvas). ITS is investigating.
ICON (Canvas) will be down for maintenance to address performance issues.
Instructure (Canvas) will be performing maintenance on ICON. Users will not be able to access ICON during this time.
Canvas will be performing a maintenance event. Users will not be able to access Canvas (https://uiowa.instructure.com) during this time.
This issue has been resolved.
ICON login is down. Users that are logged in to ICON are still able to use it. Support staff are working to resolve this issue.
This issue has been resolved by ITS staff.
The MAUI in ICON integration is offline, ITS staff are working to bring this back up.
Instructors can still enter grades in MAUI by following steps on https://teach.uiowa.edu/ICON/FAQ/grades#maui_csv to export grades from ICON to a CSV file and upload them to MAUI, or by manually entering grades in MAUI.
The issue is resolved.
ICON (Canvas) is experiencing long job processing times. This includes notifications from courses, blueprint course syncs, course content imports/exports and SIS imports. Further information on this issue can be found at this Canvas status website. https://status.instructure.com/
Users may have limited access to ICON (Canvas) during this time.
Canvas has reported that this problem has been resolved: https://status.instructure.com/incidents/m1r1l0b5y8ld
Please contact the ITS Help Desk if you experience any further problems using this service.
ICON (Canvas) is experiencing slow job processing. This includes notifications from courses, blueprint course syncs, course content imports/exports and SIS imports. Canvas is aware of the problem and is working on a solution.
This issue has been resolved.
Canvas (ICON) is experiencing some intermittent issues. They have identified the problem and are working on a fix.
Students already enrolled in the Two-Step Login service will be required to use Two-Step Login with ICON starting February 4, 2020.
This issue is resolved.
Some users are reporting problems accessing ICON (https://uiowa.instructure.com) from off-campus internet connections.
ITS is in contact with the vendor about this issue, which may be related to issues with Amazon web hosting.
As a workaround, we recommend using the VPN (https://its.uiowa.edu/vpn) to connect to ICON. Note that you must use Duo two-step authentication to connect to the VPN (https://its.uiowa.edu/support/article/115421).
The issue has been resolved.
ICON (Canvas) is having issues with previewing quizzes. The vendor is working on resolving the issue.
ICON (uiowa.instructure.com) will be available during this scheduled maintenance.
The ICON Dashboard (https://icon.uiowa.edu), ICON Data Reports (https://teach.uiowa.edu/icon-data-reports), and the ICON Archive (https://teach.uiowa.edu/ICON/FAQ/archive) will be offline while their databases are moved to a new location. Access to Canvas will be unaffected, users can log in to Canvas directly at https://uiowa.instructure.com during this maintenance window.
This issue has been resolved.
The ICON Dashboard is up but not yet showing courses from Canvas.
The ICON Dashboard (https://icon.uiowa.edu) is currently down. As a workaround, users can access their ICON courses by going directly to the Canvas website (https://uiowa.instructure.com). ITS technicians are working to resolve the issue.
This issue is resolved.
Please contact the ITS Help Desk if you have any further related issues.
SCORM content in ICON is intermittently failing to load. Users are reporting a variety of errors and blank pages. ITS support staff are working with the vendor on this issue.
Instructure (Canvas) will be performing a brief maintenance event on ICON. Users will not be able to access ICON while the event is underway.
This issue is resolved.
ICON is experiencing intermittent availability issues. ITS staff are working with the vendor to resolve these issues.
Canvas will be performing maintenance on the Attendance (Roll Call) tool in Canvas. Users will not be able to access the Attendance interface to take new attendance or generate attendance reports for up to 30 minutes during this maintenance event.
This issue is resolved. Please contact the ITS Help Desk if you have any further issues using the ICON service.
We are currently experiencing issues with quizzes in ICON. ITS support staff are working with the vendor on a solution.
Unexpected maintenance needs to be performed on the ICON Database. Expected downtime should be very brief. Functionality of the dashboard may be offline during this time.
All users can still access their courses by going to uiowa.instructure.com.
Canvas will be performing a brief maintenance event to apply a critical security update. Users will not be able to access Canvas during the maintenance time.
UPDATE: This problem has been resolved. Please contact the ITS Help Desk if you have any further problems using this service.
UPDATE: Multiple university services are experiencing intermittent access issues. Web authentication through login.uiowa.edu and idp.uiowa.edu, ICON, wiki and other services are affected. ITS staff are aware of the issue and are actively working on a resolution. We will keep this page updated as more information is given to us.
Original notice: ICON (https://icon.uiowa.edu/) and wiki (https://wiki.uiowa.edu) are experiencing sporadic access issues.
ITS staff are aware of the issue, and are working on resolving it.
Scheduled SCORM Maintenance
Instructure will be performing maintenance on the Canvas SCORM integration. Users will not be able to access SCORM content for 2 hours during this maintenance event. They hope that this maintenance will take less time than estimated.
UPDATE: These issues are resolved. Please contact the ITS Help Desk if you experience any further issues.
Original Notice: Canvas users are experiencing longer load times than expected. This can cause the ICON dashboard to not properly represent your courses and slowness in all tasks in Canvas
We are working with the vendor to resolve this issue as soon as possible.
The ICON Dashboard (https://icon.uiowa.edu/) has a scheduled maintenance window to migrate databases to a new server.
Users will be able to log in to ICON and access their courses, but ICON Dashboard performance may be slow or briefly unresponsive during this time.
Canvas performance will be unaffected by this work.
Update: Canvas has fixed the underlying issue that caused submissions made via Turnitin LTI to return a file name of "default_filename.txt". Canvas has also run an automated script that should repair the majority of papers affected by the issue.
Original Alert: Some student submissions for Turnitin assignments are not displaying in Speedgrader in ICON, instead they are displayed as “default_filename.txt.” ITS staff are working with the vendor to resolve this issue.
In the meantime, the workaround is to use Turnitin’s Feedback Studio by going to the Grades or Assignments page and clicking on the color-coded percentage speech bubble to access and grade papers.
UPDATE: Gradebook exports to csv files are working normally again. Visit http://status.instructure.com for details.
Original Notice: ICON gradebook exports to .csv file are taking longer than normal to complete. Several users have reported that the process has taken over 5 minutes. Please see http://status.instructure.com for more details.
Update: The Canvas support team has reported that this problem has been resolved. Please contact the ITS Help Desk if you have any further problems using this service.
Original Notice: ITS is working with Microsoft and Canvas to investigate an issue where users may be unable to access Office 365 files within Canvas modules. Users are able to add Office 365 items to modules but users will be unable to login and view new or existing Office 365 module items.
A workaround for this issue is to login to https://office365.uiowa.edu and navigate to OneDrive before accessing the module item. We will update this notice as soon as more information is available.
Update:
The issues with the ICON dashboard have been resolved.
Original Message:
The ICON Dashboard is currently experiencing issues. ITS is working on resolving the issue and we will update the alert as soon as there is more info.
Courses are still accessible by navigating to https://uiowa.instructure.com
Canvas has resolved this issue.
There is currently an issue with Canvas causing the profile pictures for users to get mixed up. ITS support staff have contacted Canvas Support, who confirmed this is a system wide issue with their software. Canvas is working on resolving this issue.
UPDATE: The issue has been resolved. Please contact the ITS Help Desk if you experience further issues.
Original Notice: ICON is down. Support staff are working to resolve this issue.
UPDATE : Canvas has deployed a fix that has resolved the issue. ITS will continue to monitor the situation and send out updates as necessary.
ICON is currently experiencing slowness associated with importing and exporting files in courses. Support staff are working with Canvas Support to resolve the issue as quickly as possible. This notice will be updated once we have more information.
UPDATE: This issue has been resolved.
Original Notice: Canvas is currently experiencing a slowness with importing and exporting files. Support staff are working to correct this problem as soon as possible. This slowness in service is impacting several institutions throughout the Canvas community.
UPDATE: Canvas Support reports that the slowness issue has been resolved
Original Notice: ICON is currently experiencing slowness associated with importing and exporting files in courses. Support staff are working with Canvas Support to resolve the issue as quickly as possible. This notice will be updated once we have more information.
ShareStream will be offline during the Data Center Operations & Services Maintenance.
ICON (D2L) will be online, but may experience brief connectivity issues. ICON (Canvas) will not be impacted.
Other enterprise instructional technologies (UI Capture, Wiki, etc.) should not be affected.
Update: This issue has been resolved. Please contact the ITS Help Desk if you experience any further issues.
Original Notice: Instructors have lost access to their courses in ICON. ITS support staff are working on the issue. Student access is not affected.
Update: Canvas has pushed up the time for this work to 3pm today and it will be completed by 3pm tomorrow. It was originally scheduled from 10pm today until 10pm tomorrow.
Original Notice: The chat tool in ICON (Canvas) will be upgraded and unavailable during this time. Other areas of ICON will be unaffected.
Update: The ICON dashboard issues are resolved. Please contact the ITS Help Desk if you experience any further issues.
Original Notice: The ICON dashboard is having issues displaying links to courses. Support teams are aware of this issue and are investigating. In the meantime, please access courses via the "Canvas Home" button.
The issues with Canvas are resolved.
Please contact the ITS Help Desk if you have any problems using this service.
Canvas courses are starting to come back online, but are loading slowly. The outage earlier today due to issues with Amazon Web Services in the cloud may not be fully resolved. Amazon has repaired access to existing files in Canvas. Uploading new files to Canvas is not working correctly.
The issues with Qualtrics and Lynda.com are resolved.
This outage is due to issues with Amazon Web Services in the cloud. Other services impacted that are not available are Qualtrics, UI Capture (Panopto) and Lynda.com.
The ICON service is down. Support staff are working to resolve the issue. This notice will be updated once we have more information.
UPDATE: The ICON service is restored. Please contact the ITS Help Desk if you experience further issues.
The ICON service is down. Support staff are working to resolve the issue. This notice will be updated once we have more information.
ICON will not be available during this time.
Some users are reporting a 'Service is Unavailable' error message when previewing documents in Speedgrader. Canvas has identified an issue that intermittently causes a connection timeout between Canvas and the Crocodoc document previewer. Canvas and their partner company are aware of the problem and are working on a resolution. Visit the Status Page for more information.
Canvas is experiencing ongoing intermittent document preview errors when loading documents in the browser. Canvas is aware of the problem, and is working on a resolution.
Visit http://status.instructure.com/ for more information and updates from Canvas about this issue.
There are issues logging in and accessing courses in Canvas. Clearing your browser cache and cookies (directions are available here: https://its.uiowa.edu/support/article/719), has worked in some cases. ITS support staff are working with the vendor on this issue.
Users are having trouble using the Import Content tool in ICON (Canvas). Currently all imports are holding as queued. We are aware of the issue and are working with the vendor to resolve this as quickly as possible.
We have received reports that users are having trouble downloading files from ICON (Canvas). We are aware of the issue and are working with the vendor to resolve this as quickly as possible.
Find more information about this issue on the Canvas Status site.