SITA Study Hall
Need helping setting up your course in ICON? Want to talk about refreshing your teaching strategies?
Starting August 18th, The Office of Teaching, Learning & Technology (OTLT) is holding open, drop-in Study Halls for faculty, instructors and TAs throughout the year with staff on hand to answer your teaching technology questions, provide expert advice and help you get the most out your semester.
Tuesdays 3:00pm - 5:00pm
Fridays 1:00pm - 3:00pm
All SITA Study Halls are in the Center for Teaching, 2070E University Capitol Centre (above Hills Bank)
Subscribe to the OTLT Instructional Tech listserv to stay up to date with ICON
Canvas releases changes every three weeks into their software, click here to subscribe to the OTLT-INSTRUCTIONAL-TECH-UPDATES listserv for regular summaries of changes in Canvas, as well as changes other instructional technology.
Training for Canvas available
Teaching consultations and hands-on training are available from The Office of Teaching, Learning & Technology.
Frequently Asked Questions
General Support Information
Troubleshooting
Training
Two-Step Login expands to MAUI, ICON, and MyUI
D2L Shutdown Plan
ICON & Office 365 integration
Outage impacted ICON and other IT services – information and next steps
New Tools to Enhance Student Writing
Join the Canvas Commons Community
Canvas Commons is here
ICON change is here!
UI Selects New Learning Management System to Power ICON
Training for teaching and learning tools set for Aug. 13-21
New-and-improved ICON coming May 29
Current Status
Maintenance
Past 90 Days
Alert History
UPDATE: The issue has been resolved. Please contact the ITS Help Desk if you experience further issues.
Original Notice: ICON is down. Support staff are working to resolve this issue.
UPDATE : Canvas has deployed a fix that has resolved the issue. ITS will continue to monitor the situation and send out updates as necessary.
ICON is currently experiencing slowness associated with importing and exporting files in courses. Support staff are working with Canvas Support to resolve the issue as quickly as possible. This notice will be updated once we have more information.
UPDATE: This issue has been resolved.
Original Notice: Canvas is currently experiencing a slowness with importing and exporting files. Support staff are working to correct this problem as soon as possible. This slowness in service is impacting several institutions throughout the Canvas community.
UPDATE: Canvas Support reports that the slowness issue has been resolved
Original Notice: ICON is currently experiencing slowness associated with importing and exporting files in courses. Support staff are working with Canvas Support to resolve the issue as quickly as possible. This notice will be updated once we have more information.
ShareStream will be offline during the Data Center Operations & Services Maintenance.
ICON (D2L) will be online, but may experience brief connectivity issues. ICON (Canvas) will not be impacted.
Other enterprise instructional technologies (UI Capture, Wiki, etc.) should not be affected.
Update: This issue has been resolved. Please contact the ITS Help Desk if you experience any further issues.
Original Notice: Instructors have lost access to their courses in ICON. ITS support staff are working on the issue. Student access is not affected.
Update: Canvas has pushed up the time for this work to 3pm today and it will be completed by 3pm tomorrow. It was originally scheduled from 10pm today until 10pm tomorrow.
Original Notice: The chat tool in ICON (Canvas) will be upgraded and unavailable during this time. Other areas of ICON will be unaffected.
Update: The ICON dashboard issues are resolved. Please contact the ITS Help Desk if you experience any further issues.
Original Notice: The ICON dashboard is having issues displaying links to courses. Support teams are aware of this issue and are investigating. In the meantime, please access courses via the "Canvas Home" button.
The issues with Canvas are resolved.
Please contact the ITS Help Desk if you have any problems using this service.
Canvas courses are starting to come back online, but are loading slowly. The outage earlier today due to issues with Amazon Web Services in the cloud may not be fully resolved. Amazon has repaired access to existing files in Canvas. Uploading new files to Canvas is not working correctly.
The issues with Qualtrics and Lynda.com are resolved.
This outage is due to issues with Amazon Web Services in the cloud. Other services impacted that are not available are Qualtrics, UI Capture (Panopto) and Lynda.com.
The ICON service is down. Support staff are working to resolve the issue. This notice will be updated once we have more information.
UPDATE: The ICON service is restored. Please contact the ITS Help Desk if you experience further issues.
The ICON service is down. Support staff are working to resolve the issue. This notice will be updated once we have more information.
ICON will not be available during this time.
Some users are reporting a 'Service is Unavailable' error message when previewing documents in Speedgrader. Canvas has identified an issue that intermittently causes a connection timeout between Canvas and the Crocodoc document previewer. Canvas and their partner company are aware of the problem and are working on a resolution. Visit the Status Page for more information.
Canvas is experiencing ongoing intermittent document preview errors when loading documents in the browser. Canvas is aware of the problem, and is working on a resolution.
Visit http://status.instructure.com/ for more information and updates from Canvas about this issue.
There are issues logging in and accessing courses in Canvas. Clearing your browser cache and cookies (directions are available here: https://its.uiowa.edu/support/article/719), has worked in some cases. ITS support staff are working with the vendor on this issue.
Users are having trouble using the Import Content tool in ICON (Canvas). Currently all imports are holding as queued. We are aware of the issue and are working with the vendor to resolve this as quickly as possible.
We have received reports that users are having trouble downloading files from ICON (Canvas). We are aware of the issue and are working with the vendor to resolve this as quickly as possible.
Find more information about this issue on the Canvas Status site.