Services are hub pages for services. These hub pages are geared towards our primary, target audience and are service-oriented. We promote the creation of service pages for services and discourage creating service pages about the technology behind services or about the teams who manage the services.

Guidelines for Maintaining Services

Step 1: Login to edit content

  1. Login to https://its.uiowa.edu/user with your HawkID and password. For access, please email its-webteam@uiowa.edu.
  2. Find the service page you wish to edit by using the main navigation or searching for it.
  3. Click "Edit" above the service title.

Step 2: Review and edit all of the service's fields

  1. Title – Enter the name for the service here. This will be used for the URL.
  2. Summary – Provide a brief (under 250 character) summary description of the service. The summary is important because it is programmatically added to the catalog listing of services. In many cases, the summary and description can be the same.
  3. Description  – The description should be in language that is understandable to someone new to campus who is not familiar with technology. It should be no more than a few concise sentences. What is the service about? What does it provide? What are the key features?
  4. Aliases – If the service has an alternate name or synonym, please list it here.
  5. Audiences – Who is the service geared or marketed to? The majority of services will have Students, Faculty, and Staff selected.
  6. Category – Select the most appropriate category for the service from the dropdown menu.
  7. Related service(s) – If there are any related services, please search for them and add them to this field. Example: eduroam, UI-DeviceNet, and UI-Guest Wi-Fi are all related services.
  8. Website  – The website field is reserved for 3rd party login - leave blank if unavailable.
  9. Quick Links – Quick links refer to important links/pages that users of this service might need. Reserve one common action if there is a corresponding page on another website (OTLT, Security, vendor, etc.). The others should be most common actions that are performed for this service
  10. Contact – Provide a general email or phone number for customers to reach out to about this service. It is okay to leave this field blank. Contact information should go in this field, NOT the Description field.
  11. Fees – (located under the Quick Start tab) What are the fees for the service?
    1. If none, select “No Charge.” Selecting “No Charge” will display the following sentence: “There is no charge for use of this service.”
    2. If the service does have a fee, select “Other” and fill out the “Additional Fee Information” field with the fee structure.

Step 3: Publish and save

  1. Publishing options – (located at the bottom of the Edit view) To complete the process and publish your work, you must select “Published” in the dropdown under “Current state” and then click the Save button.

Reducing Content Checklist

To help guide you through decisions about content, please consider the following checklist:

  • Does this information exist on another website such as a vendor site?
  • Can it be merged with another page (using the FAQ menu feature)?
  • Can this information be removed?
  • Do I want to maintain & review this every 6 months?

Next Steps

Support Articles

If your service has support articles attached to it, please review those articles.