To signup for a course go to learn.uiowa.edu. To have a conversation about whether or not Learn would be a good place to host your course or program please contact the Help Desk at 319-384-4357 or firstname.lastname@example.org.
Learn at Iowa (learn.uiowa.edu) is an online course storefront, payment processing, and certificate generation platform that allows external users to sign up for non-academic courses. Colleges or units may use learn.uiowa.edu to offer professional development, public outreach, or other non-academic courses to users external to the University of Iowa.
For more information regarding Canvas Catalog's please visit - https://community.canvaslms.com/docs/DOC-9620.
There are two major components to this service. One is the storefront which is Canvas Catalog, branded by the University as UI Learn. This component is where the the individual course offerings are listed. Anyone can access the site (learn.uiowa.edu) and enroll in a course. Accounts are created upon enrollment. Some course offerings are free while others are for a fee. Courses that are for a fee require payment before users can gain access to the course. The other major component is the Learning Management System(LMS), Canvas, branded as Learn by the University, where the courses actually live. Learn is where course instructors/developers will load the content and create the course experience. It is the same LMS platform that ICON uses.
General Support is provided by the Department/College/Program/Office that is offering the course. Technical issues that require contact with the vendor will be handled by the ICON Support staff. Users of the service should start help inquiries with the course instructor first and allow them to be escalated as needed. The instructor would then contact the Support person they consulted with to get the course if they could not resolve the issue. The support person can then contact us, ICON Support, if needed.
For training setting up courses or programs contact the ITS Help Desk - email@example.com or 319-384-4357.
Past 90 Days
This issue is resolved.
Please contact the ITS Help Desk if you have any further related issues.
SCORM content in ICON is intermittently failing to load. Users are reporting a variety of errors and blank pages. ITS support staff are working with the vendor on this issue.
Instructure (Canvas) will be performing a brief maintenance event on ICON. Users will not be able to access ICON while the event is underway.
Canvas will be performing maintenance on the Attendance (Roll Call) tool in Canvas. Users will not be able to access the Attendance interface to take new attendance or generate attendance reports for up to 30 minutes during this maintenance event.
Canvas will be performing a brief maintenance event to apply a critical security update. Users will not be able to access Canvas during the maintenance time.
Scheduled SCORM Maintenance
Instructure will be performing maintenance on the Canvas SCORM integration. Users will not be able to access SCORM content for 2 hours during this maintenance event. They hope that this maintenance will take less time than estimated.