Last week the university experienced a significant failure of a fundamental element of its information technology (IT) infrastructure. Since then, IT teams have been working around the clock to replace hardware and restore systems and data. Significant progress has been made on the recovery process throughout the week and restoration of services is nearly complete.
IT teams worked with campus partners to prioritize the most essential and heavily used systems such as human resources, financial, and student systems, to ensure that campus could continue operating as normally as possible.
“We know how much the campus depends on IT and we have worked very hard to minimize the impact to our customers,” says Associate Vice President and Chief Information Officer Steve Fleagle. “We greatly appreciate everyone’s patience and support through the process and are grateful to the IT professionals who have worked tirelessly to restore the systems.”
Information Technology Services (ITS) is working with the equipment vendor to understand the root cause of the equipment failure, and there is no evidence that the problems were the result of a cybersecurity incident or that any personal information was compromised.
The ITS Help Desk will continue to post updates on the status of systems on its alerts page.