What is the RemoteAdmin Service?
The RemoteAdmin service provides easy access to administrative applications and tools via Remote Desktop Services (RDS) and provides a way for departmental administrators to connect to firewalled servers. Access is restricted to University of Iowa administrators only.
For issues with RemoteAdmin, please contact the ITS HelpDesk https://its.uiowa.edu/contact
Frequently Asked Questions
Past 90 Days
The issue is resolved.
ITS is investigating an issue with our server hosting platform. This issue is impacting multiple servers and services, including RemoteAdmin and Office365, and other ITS services.
To mitigate the risk of the Remote Code Execution on Windows Print Spooler Service disclosed last week by Microsoft, Enterprise Infrastructure is disabling and stopping the Print Spooler Service on all CAS, SAS, and co-managed servers unless it is explicitly needed (i.e. Print Servers and a handful of other systems).
A GPO (datactr-servers-printspooler-disabled) will be linked at the Datactr | Servers OU level that sets the Print Spooler service to disabled and stops it. Where the Print Spooler service is needed, a separate GPO (datactr-servers-printspooler-auto) can be linked to override the parent GPO and sets the service to automatic start.
The disable GPO will be linked at 12:00pm on Wednesday, July 7, and as systems refresh their policy (every 90 minutes), the Print Spooler service will get stopped and disabled. Please contact the ITS Help Desk with questions or concerns.
This issue is resolved.
The NEW RemoteAdmin Remote Desktop service at remoteadmin2019.uiowa.edu is down. The previous RemoteAdmin service at remoteadmin.uiowa.edu is working. Support staff is working to resolve the issue.
These issues are resolved.
Multiple RDS services (including RemoteAdmin, RemoteBI, and Research RDS) are experiencing degradation of service. ITS is working on resolving the issue and expects interruptions in service after 5:00pm today. Please contact the ITS Help Desk if you have questions or concerns.
Update: Access has been restored. Please contact the ITS Help Desk if you cannot access the RemoteAdmin service.
The RemoteAdmin service's web login is currently down. ITS is working to restore access.
This service can still be accessed through RDP (Remote Desktop connection).