Available to
Faculty
Staff
IT Professionals
Fees
There is no charge for use of this service.

With expanding technology use comes the need for increased support. Over the past few years, the University has been used System Center Configuration Manager, or SCCM, to help with the challenges that IT administrators face. SCCM allows you to do it all: from keeping systems running and up-to-date, to keeping track of all your hardware and software assets.

System Center Configuration Manager is a free tool to help manage computer systems across the network right from your own desk.

With SCCM you can:

  • Reduce manual tasks
  • Free scarce IT resources
  • Increase end-user productivity
  • Reduce the overall cost of providing IT support.

The tools that SCCM offers can help you keep track of assets on your network. You can also deploy software, operating systems, and updates to any computer you want. And you can centrally manage your systems and provide support with remote tools from anywhere on campus.

Support Articles

Current Status

There are currently no alerts.

Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.

There is currently no planned maintenance.

Past 90 Days

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Alert History

Start: 
Friday, December 2, 2016 - 5:00am
End: 
Friday, December 2, 2016 - 9:00am
Description

The work scheduled for 5:00-7:00am is not finished. This notice will be updated when it is completed.

 

The Enterprise Client Management team will upgrade the SCCM site to the latest version (1610).

The site will be offline during this upgrade.

Last updated: 
Friday, December 2, 2016 - 4:05pm
Start: 
Tuesday, November 22, 2016 - 5:00pm
End: 
Thursday, November 24, 2016 - 9:00am
Description

The Enterprise Client Management team is still working on upgrading the SCCM primary site server. SCCM is offline while this work is being completed.

Last updated: 
Monday, November 28, 2016 - 7:40am
Start: 
Tuesday, November 22, 2016 - 12:00pm
End: 
Tuesday, November 22, 2016 - 5:00pm
Description

The Enterprise Client Management team will upgrade the SCCM primary site server. During this time SCCM will be offline.

Start: 
Friday, October 21, 2016 - 1:00pm
End: 
Friday, October 21, 2016 - 5:00pm
Description

The Enterprise Client Management team will perform maintenance on SCCM upgrading the OS on the primary site server with Microsoft.

The service will be unavailable during this time.

Start: 
Saturday, October 1, 2016 - 12:00am
End: 
Sunday, October 2, 2016 - 11:45pm
Description

The Enterprise Client Management team will perform maintenance on the SCCM site to upgrade to the Windows 10 Anniversary Edition and improve performance of the distribution.

Start: 
Saturday, September 24, 2016 - 12:00am
End: 
Sunday, September 25, 2016 - 11:45pm
Description

The Enterprise Client Management team will perform maintenance on the SCCM site to upgrade to the Windows 10 Anniversary Edition and improve performance of the distribution.

Start: 
Saturday, September 17, 2016 - 12:00am
End: 
Sunday, September 18, 2016 - 11:45pm
Description

The Enterprise Client Management team will perform maintenance on the SCCM site to upgrade to the Windows 10 Anniversary Edition and improve performance of the distribution.

 

Start: 
Saturday, August 6, 2016 - 7:00am
End: 
Saturday, August 6, 2016 - 12:00pm
Description

A maintenance window is scheduled for one of the two primary distribution points for the client management service to upgrade the OS to Server 2012 R2.  There should be minimal service outages with this maintenance due to the redundancy.  Our recommendation is to avoid imaging during this time if possible.

Start: 
Saturday, July 23, 2016 - 7:00am
End: 
Saturday, July 23, 2016 - 10:00am
Description

System Center Service Manager (SCSM) will be down for maintenance on Saturday, July 23 from 7am-10am. You won’t be able to submit or view tickets during this time.

Start: 
Thursday, June 23, 2016 - 1:00pm
End: 
Thursday, June 23, 2016 - 5:00pm
Description

ITS support staff will upgrade the SCCM server to Windows Server 2012R on Thursday, June 23, 2016 from 1:00 PM to 5:00 PM.

SCCM will be unavailable during this time.

Start: 
Thursday, June 16, 2016 - 1:00pm
End: 
Thursday, June 16, 2016 - 5:00pm
Description

ITS support staff will upgrade SCCM to version 1602 of the configuration manager on Thursday, June 16, 2016 from 1:00 PM to 5:00 PM.

SCCM will be unavailable during this time.

System Center Configuration Manager (SCCM) Contact Information

ITS-Managed Departments:  Please contact your respective ITS support group:

  • Enterprise Technology Management, its-etm@uiowa.edu, for SCCM clients managed by ITS without client break-fix support.
  • Extended Technical Support, its-extendedsupport@uiowa.edu, for SCCM clients managed by ITS with a client break-fix support contract.

Self-Managed Departments:  Please contact ITS Enterprise Client Management, its-ecm-help@uiowa.edu, for SCCM support.