Dashboard Overview

Enterprise Infrastructure (ITS-EI) provides a server dashboard to view information about servers hosted and managed by ITS-EI. This includes servers using any of the following services: Core Application Services (CAS), Specialized Application Services (SAS), and Co-Managed (hybrid) Application Services services.

The data contained in the dashboard is pulled from different sources and presented in a single pane of glass. Below is a picture of the main dashboard screen where you will be able to view a variety of managed systems. 

Picture of the Customer Dashboard within a web browser

Accessing

Access to the dashboard is allowed to members of the domain group Iowa\OneIT-Staff and can be allowed to others as needed. Login to view is HawkID enabled.

Filtering

In order to filter the dashboard results, there are 2 main filters. Click within either of the filter boxes to see a list of the filtered values. Select 1 or more desired values and click the green "Submit" button. When adjusting the filters, remember to remove filters (click the x) no longer needed.

  • Management Levels
    • Co-Managed - systems where both EI and the associated department manage the system
    • Core Application Service - systems managed by Managed Application Services Core team
    • Specialized Application Services - systems managed by Managed Application Services Flexible team
    • TPS-Managed Data - systems managed by Technology Platform Services Data & Monitoring team
  • Department
    • Listing of departments as identified within EI's inventory system
Picture of customer dashboard filter box

Searching

To search for a specific system by host name or description, click in the Search box and type your desired search values and click the green "Submit" button.

Picture of customer dashboard search box

Exporting

Steps to export the dashboard data:

  1. Filter the list of systems to your desired subset of systems
  2. Move mouse to the lower right-hand corner of the display table
  3. Select the "download" arrow from the pop-up menu and choose where to save your data
Picture of the Customer Dashboard within a web browser showing download popup menu.

Cost information

The cost for the server is also displayed on the dashboard and allows you to see more details of the server costs by selecting the "show costs" radio button and then clicking the green Submit button. The displayed costs are from our ITConnect billing system.

Who has access to the customer dashboard?

Members of the active directory (AD) group IOWA\OneIT-Staff.

What is the source of the billing data?

The billing data comes from our billing system, ITConnect. If you have any questions related to the cost data, please discuss with your departmental billing coordinator.

How do I give feedback on the dashboard or my servers?

Feedback on the dashboard as well as related questions should be submitted via an email to its-ei-mas-appsupport@uiowa.edu which creates a Cherwell (ITSM) ticket and will get routed to the correct team for a response. Please include as much information as appropriate to explain your question or to correct any of the inventory data.

What is the URL for the dashboard?

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Article number
8811