Trouble with your HawkID or HealthcareID may mean your password is expired, your account is locked, or you're using an incorrect password.

HawkID help

To test your account to see if you are providing a valid HawkID and password, reset your password, or unlock your account, visit the HawkID Tools page.

If you’re still having trouble accessing an application with your HawkID and password, contact the ITS Help Desk. 

HealthcareID help

If your HealthcareID password needs to be reset, you can do so at the HealthcareID Solution Center. 

If you’re having trouble accessing an application with your HealthcareID and password, contact the HCIS Help Desk at 356-0001