When a Guest (external) user is attempting to access a Team hosted on the UI Office 365 tenant with their org credentials (e.g. external-user@xyz.edu) the user cannot already be signed-in to the Teams client for accessing Teams on their own tenant.
If already signed-in to the Teams desktop client or web app, the external user may get an error.
If invited external users/Guests are getting errors when accessing your Team, have them try the following:
- If signed-in to O365 in a browser, sign-out and close
- If signed-in to the Teams desktop client, sign-out and close
- Open and click on the email invite to the external (UI) Team
- Select to use either the Teams desktop client, or the web app, and then follow the sign-in prompts