When you have a non-service impacting need for any of your services, please submit a service ticket to let the MAS-Flex Sysadmins know what you need.

Submission Process

To submit a Service Request (SR) for a SAS managed system, click on this link to take you directly to the Enterprise Support Center (ESC) where you will need to login with your HawkID to complete your request:  https://service.uiowa.edu/CherwellPortal/ESCPortal/One-Step/AppGetHelp

Once your SR is submitted, MAS-Flex Sysadmins will be notified and will begin the process to complete your request. If you have an urgent need, please follow our incident steps for a Service Outage in Service Outage: Getting Help - SAS Customers.

Examples of Service Requests (SRs) to submit via ESC/Cherwell

• Security and/or Resource Adjustments: I need to have something changed on my system. Things are working, but I'd like to get this change done
  •  Someone needs access
  •  Need more disk space
  •  Wants more RAM
  • Additional CPU(s)
  •  NT Service control
•  Disruption of Service Inquiry: We had a problem but things are OK now. Can you tell me what might have happened?
  •  Had a performance issue
  •  Couldn't connect to…
•  System Planning and Maintenance: We are thinking about installing/upgrading/changing our application and I'd like to discuss it with you
  •  The vendor wants to…
  •  The developers need to…
  •  I need to schedule a time to do…. on our system
  •  Additional coordination about an upcoming EI/SAS change

Screenshot of the Service Request (SR) form to complete on the Enterprise Support Center Portal