IT support staff may ask you to send a log file to troubleshoot issues with the GlobalProtect VPN.

To create the log file:

  1. Click the GlobalProtect icon in the taskbar. 
    GlobalProtect Icon
  2. Click the top-right three-line icon. 
    GlobalProtect three-lined icon
  3. Click Settings.
    GlobalProtect Settings Menu
  4. Click the Troubleshooting tab and then the Collect Logs button.
    GlobalProtect Settings Menu
  5. When the log file creation is complete click the Open Folder button.
    GlobalProtect Log collection
  6. Provide the GlobalProtectLogs.zip file to your IT Support staff.
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6946