Changes to our anti-spam service are coming on June 7, 2017.  Please review the changes for more information. 

How to Report a Phishing Scam or a Spam Email

How to Handle Spam

Note:  Junk Email Filtering is turned on by default, however, individual users can turn it off (not recommended). 

  1. Login to OWA (https://office365.uiowa.edu)
  2. Choose Settings (gear icon)
  3. Select Mail
  4. Choose Junk Email Reporting
  5. In the "When messages are marked as junk" section, select Automatically send reports to Microsoft.
  6. In the "Share Reports" section, select Share reports with other companies that fight junk mail.
  7. Click Save.
  8. In the Accounts section, select Block or Allow
  9. Select Automatically Filter Junk Email
  10. Click Save.

Office 365 OWA:

  1. Click on the gear icon in the top right corner.
  2. Scroll the gear panel down to the bottom and select Mail under the Your app settings
  3. On the left hand side, select Mail -> Accounts -> Block or Allow
  4. Select Automatically filter junk email
  5. Under Safe Senders and Recipients, enter the sender's email address and click the + button. 
  6. Click Save

Outlook 2016 (Windows):

  1. Select the message that was incorrectly identified as junk
  2. On the Home tab, in the Delete group, click Junk, and then click Junk E-mail Options.
  3. Safe Senders tab, click Add.
  4. In the Enter an e-mail address or Internet domain name to be added to the list box, enter the name or address that you want to add.
  5. Click the + plus sign to the right of the dialog box and repeat for each entry that you want to add.

Outlook 2011 (Mac):

  1. Click Tools.
  2. Click Junk Email Protection and select the Safe Domains tab.
  3. Type in the sender's email address and click Ok

    Outlook 2016 (Mac):

    Outlook 2016 (Mac) users will need to log into Office 365 OWA as this option is no longer available client side.  See steps above.

    Office 365 OWA:

    1. Click on the gear icon in the top right corner.
    2. Scroll the gear panel down to the bottom and select Mail under Your app settings
    3. On the left hand side, select Mail -> Accounts -> Block or Allow
    4. Under Blocked Senders, enter the sender's email address and click the + button. 

    Outlook 2016 (Windows): 

    1. On the Home tab, in the Delete group, click Junk, and then click Junk E-mail Options.
    2. On the Blocked Senders tab, click Add.
    3. In the Enter an e-mail address or Internet domain name to be added to the list box, enter the name or address that you want to add. 
    4. Click OK and repeat for each entry that you want to add.

    Outlook 2011 (Mac):

    1. In the message list, select a message from the sender whom you want to block.
    2. On the Home tab, click Junk, and then click Block Sender. Outlook adds the sender's e-mail address to the blocked senders list.

    Outlook 2016 (Mac):

    Outlook 2016 (Mac) users will need to log into Office 365 OWA as this option is no longer available client side.  See steps above.

    If you are missing important email (e.g., mass mails, listserv messages, messages from faxes or printers, etc.) that you think should be in your Inbox, please check your Junk E-mail Options.  

    Outlook 2016 (Windows):

    1. Open the Junk Email folder
    2. From the HOME tab, select the message that shouldn't have been moved
    3. Select Not Junk
    4. You will be asked if you want to send the report to Microsoft - select Report or Don't report. 
    5. The message will be moved back to the Inbox. 

    Outlook 2016 (Mac) and Office 365 OWA:

    1. Login to OWA (https://office365.uiowa.edu)
    2. Click on the Mail icon
    3. Open the Junk Email folder and select the message that shouldn't have been moved. 
    4. Select Not Junk
    5. The message will be moved back to the Inbox. 
    Article number: 
    104127
    Last updated: 
    June 15, 2017