Installation instructions for Macs

  1. Open the Self Service app from your Mac's Applications folder and log in with your HawkID credentials.
  2. Click on the Adobe Software category on the right.
  3. Click the Install button next to the Adobe CC Desktop App icon.
  4. Once installed, the Adobe CC Desktop App should create a menu item in the upper right and present a Sign-In page.

Sign in page

Installation instructions for Windows

  1. Install the CC Desktop App (Published by Adobe), from Software Center.
    1. Click on Install
  2. Click on the Windows Start menu and open Adobe Creative Cloud application.

Adobe Creative Cloud start menu

Enterprise ID Sign-In and CC App Installation

  1. Click on the Sign in with an Enterprise ID link.
  2. Enter your HawkID followed by in the text box that contains the phrase Email address or domain name.
    Creative Cloud sign on page
  3. Hitting the Tab key or clicking on the Password text box will open a new window with a UIowa sign-in page. Enter your HawkID credentials here to complete the Sign-in process.
    UIowa sign-in page
  4. If your Adobe CC Desktop App needs to update itself, it will do so now.​​​​​​​
    Creative Cloud update window
  5. Once the Adobe CC Desktop App completes the update, it may present you with the following window:​​​​​​​
    Adobe CC Desktop App
  6. Click on the Apps tab.
  7. The Apps section will show you Adobe CC apps that are available to you for installation.​​​​​​​
    Adobe Creative Cloud update installation
  8. To install the most current version of a CC app, click on the Install button to the right of the application name in the list.
  9. If you need to install an older version of a CC app e.g., Photoshop CC 2015.5, click the downward pointing arrow on the right side of the Install button to access a drop-down menu and select Other Versions.​​​​​​​
    Adobe CC Installing older versions
  10. You will be presented with a list of available Other Versions to install. To install an Other Version, click the Install link next to the version you'd like to install.​​​​​​​
    Adobe CC Install list
Article number: 
Last updated: 
January 18, 2018