Enterprise ID Sign-In

  1. Click on the Sign in with an Enterprise ID link.
  2. Enter your HawkID followed by @uiowa.edu in the text box that contains the phrase Email address or domain name.
    Creative Cloud sign on page
  3. Hitting the Tab key or clicking on the Password text box will open a new window with a UIowa sign-in page. Enter your HawkID credentials here to complete the Sign-in process.
    UIowa sign-in page
    • Note:  If you cannot login please contact your local IT support consultant to verify your access to Adobe Acrobat DC and or Adobe Creative Cloud Suite.
       
  4. If your Adobe Creative Cloud Desktop App needs to update itself, it will do so now.
    Creative Cloud update window
  5. Once the Adobe Creative Cloud Desktop App completes the update, it may present you with the following window:
    Adobe CC Desktop App
  6. Click on the Apps tab.
  7. The Apps section will show you Adobe Creative Cloud apps that are available to you.
    Adobe Creative Cloud update installation

Installation instructions for Macs

  1. Open the Self Service app from your Mac's Applications folder and log in with your HawkID credentials.
  2. Click on the Adobe Software category on the right.
  3. Click the Install button next to the Adobe Creative Cloud Desktop App icon.
  4. Once installed, the Adobe Creative Cloud Desktop App should create a menu item in the upper right and present a Sign-In page.
  5. Follow the How to log in with your HawkID instructions below to login after the install.

Sign in page

Installation instructions for Windows

  1. Click on the Start Menu.
  2. Scroll down to the Microsoft System Center folder, click the drop-down arrow, and click on Software Center.

  3. Once Software Center opens, use the Search box in the upper right corner to look for “Creative Cloud”:

  4. Click on Creative Cloud Desktop App. (If you don’t see the installer for the Creative Cloud Desktop App, contact your local IT support staff.)

  5. Click Install, and allow the application to install on your computer. You will see a completion notice from the System Tray in the lower right corner of your display when it has finished.

  6. Follow the How to log in with your HawkID instructions below to login after the install

 

Download and install on a Non-UI managed computer

  1. Open a web browser and go to https://www.adobe.com/creativecloud/desktop-app.html
  2. Next click the Sign In link in the upper right-hand corner of the web page.
  3. Click the Sign in with an Enterprise ID link.
  4. Enter your HawkID followed by @uiowa.edu in the text box containing the phrase Email address or domain name
  5. Hitting the Tab key or clicking on the Password text box will open a new window with a UIowa sign-in page. Enter your HawkID credentials here to complete the Sign-in process.
    • Note:  If you cannot login please contact your local IT support consultant to verify your access to Adobe Acrobat DC and or Adobe Creative Cloud Suite.
  6. Click the Download button to download the Adobe Creative Cloud Desktop Application installer.
  7. Install and run the Adobe Creative Cloud Desktop Application and follow the How to login with your HawkID instructions below.

Install the Current Version of an Individual Application

  1. Open and login to the Adobe Creative Cloud Desktop Application by following the FAQ called How to log in with your HawkID
  2. Click on the Apps tab if you are not already on that tab.
  3. The Apps section will show you Adobe Creative Cloud applications that are available to you for installation.
    Adobe Creative Cloud update installation
  4. To install the most current version of a Creative Cloud application, click on the Install button to the right of the application name in the list.
  5. If you need to install an older version of a Creative Cloud application proceed to the FAQ called How to install an older Creative Cloud application version

How do I update the Adobe Applications

  • If there are updates available for your installed Adobe CC apps, you will see the Install button change to Update next to its entry in the Adobe CC Desktop App. Clicking the Update button will update the Adobe CC app. To update all apps, click on the Update All link.
     

Adobe update screenshot

How to determine the application version

Option 1:

  1. Open the application you are trying to determine the version of.
  2. Go to the Help Menu and select About <product name>
  3. Look at the version number on the pop-up just under the name of the product.  Here is an example for Adobe Premiere Pro
    Premier Pro Version example

Option 2:

  1. If you have multiple version of the same application open you can open the Adobe Creative Cloud Desktop application and see the version number in the Apps Tab
    Image showing multiple version information on Apps Tab

Install a Previous Version of an Individual Application

  1. Open and login to the Adobe Creative Cloud Desktop Application by following the FAQ called How to log in with your HawkID if you have not already logged in
  2. Click on the Apps tab if you are not already on that tab.
  3. The Apps section will show you Adobe Creative Cloud applications that are available to you for installation.
    Adobe Creative Cloud update installation
  4. To install the most current version an older version of a Creative Cloud application e.g., Photoshop CC 2015.5, click the downward pointing arrow on the right side of the Install or Open button to access a drop-down menu and select Other Versions.
  1. Adobe CC Installing older versions
  2. You will be presented with a list of available Other Versions to install. To install an Other Version, click the Install link next to the version you'd like to install.
    Adobe CC Install list

Usage Limits

  • You are allowed to active the Adobe CC Desktop apps on up to two computers simultaneously. If you login to the Adobe CC Desktop App with your HawkID credentials on a third machine, you will be presented with this window:
     

Adobe Usage Limit Notice

 
  • At this time you will have to make a choice of either de-authorizing the other two previously activated computers or canceling the activation of this new computer.
  • You can always re-authorize a previous computer if you are ok with going through the de-authorizing and re-authorizing process.

Open

  • Open means you are licensed for that particular Adobe application and that it is installed and ready to be used.

Launch

  • These are web apps that Adobe is offering. Clicking the Launch button will open the web app's page in your default web browser.
    • Note: Your HawkID may not be licensed for all available Adobe web apps.

Try

  • If you see a Try button next to apps listed in the Adobe CC Desktop App, it means that either:
    1. You are not provisioned for those particular apps under our current Adobe Licensing Agreement.
    2. You are signed in with a personal AdobeID account and not an Adobe CC Licensed HawkID account.

Getting access

  • Students can access a limited set of Adobe TypeKit fonts by signing up for a free personal Adobe ID on www.adobe.com

  • Faculty and Staff can access the Full TypeKit font suite by purchasing an Adobe Creative Cloud Named User license from their College

Usage

  • Faculty, Staff, and Students who have requested the appropriate account above can access Adobe TypeKit fonts on any UI Managed computer where the Adobe Creative Cloud Desktop application is installed by logging into the application
Article number: 
111281
Last updated: 
December 7, 2018