Service Detail

Core Application Service

The Core Application Service offers full-service systems administration for application with enterprise level service (used by a majority of campus users) and availability (near or at 24x7) requirements for campus.  Services include:

  • Two trained staff on the core application
  • 24x7 support
  • Performance monitoring and alerting within designated hours
  • OS installation, updates, and security patching, done automatically on an approved monthly schedule, or as agreed to with the service owner
  • Application installation and updates, completed in coordination with the customer to validate the application
  • System and/or file level backups as needed, plus disaster recovery
  • OS Security best practices are implemented and maintained in cooperation with the customer and ISPO

Specialized Application Service

The Specialized Application Service offers full-service system administration for applications with more limited service and availability requirements for campus.  Primary focus is for applications with business day usage patterns.  Enterprise Infrastructure maintains administrator/root access and can offer approved customer contacts console access with less than full rights in order to allow them to do full application administration.  Services include:

  • Performance monitoring and alerting within designated hours
  • 24x7 support available for added fee, and must be customer-initiated after hours
  • OS installation, updates, and security patching, done automatically on an approved monthly schedule, or as agreed to with the service owner
  • Application installation and updates, completed in coordination with the customer to validate the application
  • System and/or file level backups as needed, plus disaster recovery
  • OS Security best practices are implemented and maintained in cooperation with the customer and ISPO

Co-Managed Service

The Co-Managed Service offers systems on a cloud, virtual, or physical platform where a customer can manage their own system within these parameters:

  • CPU, RAM, Disk, and Network changes must be requested of the Technology Platform Services Team (customer access to change VM hardware configurations is not available at this time)
  • Snapshot creation and rollback for virtual machines must be requested of the Technology Platform Services Team (customers cannot currently create or roll back snapshots)
  • OS installation, updates, and security patching are done automatically by Technology Platform Services in pre-approved maintenance windows
  • System and/or file level backups are performed as needed, plus disaster recovery
  • OS Security best practices are implemented and maintained in cooperation with the customer and ISPO

To request any of of the items noted above, please send an email to its-vm-ops@iowa.uiowa.edu.  This request process will be moving to the Help Desk ticketing system in 2021.

Customer Managed Service

The Customer Managed Service offers systems on a cloud, virtual, or physical platform (via hosting in an enterprise data center), where a customer can manage their own systems, within these parameters:

  • CPU, RAM, Disk, and Network changes must be requested of the Technology Platform Services Team for physical and virtual systems
  • Snapshot creation and rollback for virtual machines must be requested of the Technology Platform Services Team (customers cannot currently create or roll back snapshots)
  • OS installation, updates, and security patching are SOLELY THE RESPONSIBILITY OF THE CUSTOMER, and it is expected and required that customers will follow applicable security policies

To request any of of the items noted above, please send an email to its-vm-ops@iowa.uiowa.edu.  This request process will be moving to the Help Desk ticketing system in 2021.

Article number: 
119866
Last updated: 
September 16, 2021