See below for instructions on how to install and configure the GlobalProtect Always On VPN.

Once your device is configured the GlobalProtect Always On VPN will connect automatically.

  • From the Start Menu open the Software Center app.
  • Under Applications find and click the GlobalProtect app. If you don't see GlobalProtect in the Applications tab it may already be installed.

Image of the GlobalProtect Icon
  • Click the Install button.
  • After installation, you will see the Global Protect window. Click Connect.

GlobalProtect Initial Connection
  • Note: If you don't see this window click on the GlobalProtect taskbar icon. 
    GlobalProtect taskbar icon
  • Enter your HawkID and HawkID password and click Connect.

GlobalProtect connection animation

After you change your HawkID password, GlobalProtect will prompt you for your new HawkID password. The prompt may happen several hours after your password is changed.

To reconnect the VPN client enter your new HawkID password and click Connect.

GlobalProtect connection animation

Installation:

  • From the Applications open the Self Service app.
  • Under Core Software find and click the GlobalProtect Install button.

  • Click Install again to install.

First-time connection:

  • After installation, you will see the Global Protect login window.

  • Note: If you don't see this window click on the GlobalProtect taskbar icon.
  • Enter your HawkID and HawkID password and click Sign In.

 

After you change your HawkID password, GlobalProtect will prompt you for your new HawkID password. The prompt may happen several hours after your password is changed.

To reconnect the VPN client enter your new HawkID password and click Sign In.

Article number: 
125706
Last updated: 
December 23, 2022