The Remote Desktop application comes pre-installed on any Windows computer and can be installed on a macOS computer to allow you to remote into a Windows computer.  These instructions will walk you through setting up and verifying a Windows computer is ready to be connected to from the Remote Desktop application. 

  1. Click on the start button (Windows Key)
    Start Button

     
  2. Click on the gear wheel (Settings)
    Settings

     
  3. Click on System
    System

     
  4. Scroll down and select Remote Desktop
    Remote Desktop under System

     
  5. Verify "Enable Remote Desktop" is set to On
    enable remote desktop toggle
    • If you do not have administrative rights on your computer please contact your local IT support staff person to help toggle this option
       
  6. Next click on Advanced Settings
    Advanced Settings - remote desktop

     
  7. Verify that "Require computers to use Network Level Authentication to connect (recommended)" is checked
    Remote Desktop - NLA setting
    • If you do not have administrative rights on your computer please contact your local IT support staff person to help checkmark this option

Your Remote Desktop client is ready to receive remote desktop sessions.

  1. Click on the start button (Windows Key)
    Start Button

     
  2. Click on the gear wheel (Settings)
    Settings

     
  3. Click on Network & Internet
    Network and Internet

     
  4. Click on Windows Firewall
    Windows Firewall

     
  5. Click on Allow an app through firewall
    Allow an App through firewall

     
  6. Scroll down the list and look for Remote Desktop
    Remote Desktop in allow an app through firewall
    • You may see 2 or more Remote Desktop options. 
    • Look for the one that has a "Yes" in the Group Policy column and make sure that Domain is at least checked
      Remote Desktop controlled by GPO
      • If Private and or Public is also checked that is okay.  You just want to make sure Domain is checked at a minimum
      • If Domain is not checked please contact your local IT support consultant to fix this for you
      • If you do not see a "Remote Desktop" item with a "No" in the Group Policy column and you are a local administrator on your computer you can check the Domain box yourself to enable the correct firewall rules to allow remote desktop connections.  Otherwise contact your local IT support consultant to help you check the box.

Your firewall is ready for remote desktop sessions.

Items to check:

  1. If you are a local administrator on your work computer you are good to go.
     
  2. If you are not a local administrator on your work computer you will want to check the following setting(s):
    1. Right-Click on the Start Button (Windows Key)
      Start Button

       
    2. Click on Computer Management
      right click - computer management

       
    3. Type in your current logged in users password (this does not require Administrative Privileges)
       
    4. Expand the Local Users and Groups option under System Tools
      local user and groups

       
    5. Click on Groups
       
    6. Look for Remote PC Connect
      Remote PC Connect Search

       
      1. If you see Remote PC Connect double click on it and see if your HawkID is listed there.
        • If it is there you are good to go
        • If it is not there do the following
          1. Click on the Start Button (Windows Key)
            Start Button

             
          2. Scroll and find the Microsoft Endpoint Configuration Manager folder and expand it
            Microsoft Endpoint Configuration Manager
            • If you do not see "Microsoft Endpoint Configuration Manager" folder look for a "Microsoft System Center" folder
               
          3. Click on Software Center application
            Software Center Menu Link

             
          4. Click on the Options tab
            Options Link in Software Center

             
          5. Checkmark the "I regularly use this computer to do my work" option (This sets you as a Primary User for a computer)
            SC - Regularly Use Checkmark

             
          6. You have just enabled your user to connect remotely
             
        • If you do not see "Remote PC Connect" look for "Remote Desktop Users" and double click on it
          Remote Desktop User group
          • If you see your HawkID listed you are good to go
          • If you do not see your HawkID listed please contact your local IT support consultant

You HawkID is now setup to remotely login to your work computer

  1. Login to https://diy.its.uiowa.edu/powerup and verify that you see your work computers computer name on the list of computers you can wake up
    1. If you see your work computer listed put your work computer to sleep by doing the following
      1. Click on the Start Button (Windows Key)
        Start Button

         
      2. Click on the Power Button
        Power Button

         
      3. Click on the Sleep button
        Sleep Button

         
      4. Now attempt to remotely wake it up by using a fellow staff or faculty members computer with the following steps
        1. Login to https://diy.its.uiowa.edu/powerup
           
        2. Click on the Power Up! button under the name of your work computers name
          Power Up Computer Button

           
        3. Check your computer to see if it work up
           
        4. If it woke up you are good to go
           
        5. If it did not please contact your local IT support consultant
           
    2. If you do not see your work computer do the following or contact your local IT support consultant for help
      1. Click on the Start Button (Windows Key)
        Start Button

         
      2. Scroll and find the Microsoft Endpoint Configuration Manager folder and expand it
        Microsoft Endpoint Configuration Manager
        • If you do not see "Microsoft Endpoint Configuration Manager" folder look for a "Microsoft System Center" folder
           
      3. Click on Software Center application
        Software Center Menu Link

         
      4. Click on the Options tab
        Options Link in Software Center

         
      5. Checkmark the "I regularly use this computer to do my work" option (This sets you as a Primary User for a computer)
        SC - Regularly Use Checkmark
      6. Wait approximately 30 minutes and check the powerup tool again.
         
      7. If you still do not see it contact your local IT support consultant
Article number: 
1595
Last updated: 
March 25, 2020
Service: 
Category: