Email notifications are sent in advance of your password expiring detailing exactly when it will expire and the minimum number of characters your password must be.

Following is an example a password expiration email notification:

Subject: Your University HawkID Password is Expiring

Your HawkID:     herky
Your Domain:      Iowa
Expiration Date:  June 1, 2011
Password Tool:
Minimum Length:  9 characters
Expiration Period: 365 days

You are receiving this message because your HawkID password is about to expire. Your HawkID password is necessary to access many online campus services, such as Office 365, Employee Self Service, MyUI, and ICON. Keeping your HawkID password secure is very important. To avoid an interruption in services, change your password before the expiration date listed above. More information is available on the HawkID website at

After changing your HawkID password, be sure to provide (or update) your stored password hints. Then, if you ever forget your password, you can reset it directly from the website. We also recommend that you restart your computer after you change your password.

See our HawkID support page for more information.

If you have questions or need assistance, please contact the ITS Help Desk at 319-384-HELP (4357), or call your collegiate or local IT support person.

NOTE: For security reasons, the ITS Help Desk cannot change passwords via e-mail.

Thank you.

ITS Help Desk
The University of Iowa
2800 University Capitol Centre

See for support hours, location and contact information.

Article number: 
Last updated: 
April 4, 2017