As mobile device models and operating systems change rapidly, these instructions are provided as a guide only. You can bring your device to the ITS Help Desk for hands on assistance

To configure an Apple iOS device to access the eduroam network:

  1. On your iOS device, touch Settings, Wi-Fi, and select eduroam.
    NOTE: You must tap the word eduroam. The "i"arrow in the blue button brings up a settings screen which is unnecessary for connecting to the eduroam network.
  2. Enter your HawkID followed by @uiowa.edu in the Username field (jehawk@uiowa.edu, for example) and your HawkID password in the Password field and touch join.
  3. Touch Accept to accept the AddTrust External CA certificate.
  4. Verify that you are connected to eduroam by looking in the upper left-hand corner for the Wi-Fi icon.

If you have any questions during the setup process please contact the ITS Help Desk.

These instructions are provided as a guideline only. Due to the various versions of the Android OS on different models of mobile devices, your options may not be exactly the same as outlined below.  For hands-on assistance configuring your Android phone to connect to the UI Wireless network, stop by the ITS Help Desk with your device.

To connect your Android OS device to the eduroam network:

  1. In the Settings app, choose Wireless & Networks.
  2. Select Wi-Fi Settings.


     
  3. Click on the eduroam network. (see information below if this network does not appear)*


     
  4. If presented with a Credentials Manager password prompt, enter your Droid Credentials Manager password.  (This is not your HawkID password.  If you do not know the Credentials Manager password, clear it by going to Settings > Location and Security > Clear storage, then repeat steps 2-4.)
     
  5. For most Android OS 3 - 6 Devices, follow these directions:
    Enter your HawkID followed by @uiowa.edu (jehawk@uiowa.edu, for example) in the Identity field, your HawkID Password in the Password field, and leave the Anonymous Identity field blank.


    For most Android OS 7 Devices, follow these directions:
    For EAP method, select PEAP
    For Phase 2 authentication, select MSCHAPV2
    For CA certificate, select Use system certificates
    For Domain, enter uiowa.edu
    For Identity, enter your HawkID followed by @uiowa.edu (jehawk@uiowa.edu, for example)
    For Anonymous Identity, leave the field blank
    For Password, enter your HawkID password
  6. Click Connect.

Devices with Android version 2.2 may have problems connecting to UI Wireless.  This is a known issue with Android, and the only solution being provided is to upgrade to Android 2.3.  Review instructions to determine the version of Android on your device.

Note:  Several Android users have reported issues with the device not reconnecting to the UI Wireless network automatically after the display screen times out and goes dark on the device. Simply turning off the Wi-Fi and turning it back on resolves the problem. There are several Motorola forum discussions ongoing with similar issues on enterprise-level secure wireless networks. At this time there is not a resolution for this issue.

*Previous versions of the Android operating system on other smartphones may offer slightly different options or may not see the Eduroam network, even when in a UI Wireless hot spot. Some users have had success connecting Android OS phones by adding a Wi-Fi network with the Network SSID set to Eduroam and selecting WPA-EAP initially for security, and changing the EAP method from PEAP to TTLS. 

If you have any questions during the setup process please contact the ITS Help Desk.

The following instructions are for Windows 10 Mobile devices. For hands-on assistance configuring your Windows 10 Mobile device to connect to the UI Wireless eduroam network, stop by the ITS Help Desk with your device.

Verify that you are connected to UI Wireless by looking in the center of the status bar for the Wi-Fi icon
  1. Touch Settings, Wi-Fi, and select eduroam.
  2. Enter your user name in the form of hawkid@uiowa.edu (jdoe@uiowa.edu) and Password (your HawkID passphrase).
  3. Touch Done.
  4. Verify that you are connected to eduroam by looking in the center of the status bar for the Wi-Fi icon.

Note: You must be in the admin profile of the device to connect to the UI wireless eduroam network

  1. The certificate necessary to connect to the UI wireless eduroam network does not come installed on the Surface RT. You will have to manually install the certificate. See article 2029 for instructions on downloading the certificate. You will need to be connected to a different network to install the certificate using these instructions.  Alternately, you can come into the Help Desk and have a Help Desk consultant install the certificate onto the machine for you. 
  2. Click on the network connections symbol in the bottom right corner
  3. Click eduroam and then click connect
  4. Enter hawkid@uiowa.edu for the username
  5. Enter your HawkID password for the password
  6. Click ok
  7. Click connect below the "Windows can't verify the server's identity" text
  8. Verify that you are connected to eduroam by clicking on the network connections symbol in the bottom right corner
Article number: 
283
Last updated: 
January 23, 2017
Category: