As mobile device models and operating systems change rapidly, these instructions are provided as a guide only. Please contact the ITS Help Desk with any setup questions.
How to Configure an Apple iOS Device:
- On your Apple iOS device, touch the Settings application. Within the Settings menu, touch Wi-Fi, and select eduroam from the list.
- Enter your HawkID followed by @uiowa.edu in the Username field (for example, email@example.com) and its associated HawkID password in the Password field. Then touch Join in the upper right-hand corner to connect to the eduroam network.
- In the upper right-hand corner, touch Trust to accept the net-auth-1 External CA certificate.
- Verify that you are connected to the eduroam network by looking in the upper left-hand corner of your iOS device for the Wi-Fi icon.
How to Configure an Android Device:
- In the Settings app, choose Wireless & Networks
- Select Wi-Fi Settings
- Click on the eduroam network (see information below if this network does not appear)*
- If presented with a Credentials Manager password prompt, enter your Droid Credentials Manager password. (This is not your HawkID password. If you do not know the Credentials Manager password, clear it by going to Settings > Location and Security > Clear storage, then repeat steps 2-4.)
- For most Android OS 3 - 6 Devices, follow these directions:
Enter your HawkID followed by @uiowa.edu (firstname.lastname@example.org, for example) in the Identity field, your HawkID Password in the Password field, and leave the Anonymous Identity field blank.
For most Android OS Devices version 7-11, follow these directions:
For EAP method, select PEAP
For Phase 2 authentication, select MSCHAPV2
For CA certificate, select Use system certificates
For Domain, enter uiowa.edu
For Identity, enter your HawkID followed by @uiowa.edu (email@example.com, for example)
For Anonymous Identity, leave the field blank
For Password, enter your HawkID password
For Android OS 8-9 Devices, if you have issues connecting to Eduroam via the above method:
Install the Eduroam CAT app from the Google Play Store and follow instructions on this page: https://its.uiowa.edu/support/article/104876
- Click Connect
Devices with Android version 2.2 may have problems connecting to UI Wireless. This is a known issue with Android, and the only solution being provided is to upgrade to Android 2.3. Review instructions to determine the version of Android on your device.
Note: Several Android users have reported issues with the device not reconnecting to the UI Wireless network automatically after the display screen times out and goes dark on the device. Simply turning off the Wi-Fi and turning it back on resolves the problem. There are several Motorola forum discussions ongoing with similar issues on enterprise-level secure wireless networks. At this time there is not a resolution for this issue.
*Previous versions of the Android operating system on other smartphones may offer slightly different options or may not see the Eduroam network, even when in a UI Wireless hot spot. Some users have had success connecting Android OS phones by adding a Wi-Fi network with the Network SSID set to Eduroam and selecting WPA-EAP initially for security, and changing the EAP method from PEAP to TTLS.
If you have any questions during the setup process please contact the ITS Help Desk.