Why Clear Cache and Cookies?

Clearing Cache and Cookies is an important first step for almost any troubleshooting for internet browsing. The 'cache' is a tool used by your internet browser to speed up the page loading process. However, sometimes it can cause a problem when websites are updated and developed as files saved in the cache may conflict with what's actually coded into the website. Clearing Cache and Cookies is a way we can be sure that any issues you may come across are actually something wrong with the website, rather than inconsistencies caused by using different browsers.

Keyboard Shortcut for Most Browsers

If you are using Internet Explorer, Edge, Google Chrome, or Mozilla Firefox you can quickly clear cache with a keyboard shortcut. While in your browser, press Ctrl + Shift + Delete simultaneously on the keyboard to open the appropriate window.


IMPORTANT: Be sure and close/quit the browser and restart it after clearing the cookies & cache.

  1. Click the Tools menu (three dotted lines in the upper-right corner)
  2. Select Settings

  1. Scroll down to the bottom of the settings page
  2. Click Show advanced settings...

  1. Scroll down a little bit until you see the privacy category
  2. Click Clear browsing data...
  3. Using the drop down, select Obliterate the following items from: the beginning of time.
  4. Select the top four boxes. (select the 3rd and 4th box if you don't wish to delete browsing and download history)
  5. Click Clear browsing data

  1. Close your browser (or quit the program if you're on Mac) for changes to take affect.
  1. Click on your tools bar
  2. Click on preferences (On PC, it's called settings)

  1. On the menu to the right, select "privacy"
  2. Under the history option, there is a shortcut titled "clear your recent history" - click that

  1. Select only the top four options and hit clear now

Note: you can deselect the top two options if you don't want to clear browsing, download and search history.

  1. Close out of your browser (PC) or quit the application (Mac) for changes to take effect

Note: Safari is a Apple-only web browser.

  1. Click on Safari in the top left corner of the finer bar
  2. Click Preferences

  1. Click the Privacy tab
  2. Click Manage Website Data...

  1. Click Remove All
  2. Click Remove Now

  1. Quit Safari (don't just close it) and reopen for your changes to take place.

Note: Internet Explorer is a Windows-only web browser. 

  1. Click on the Settings menu in the upper-right corner
  2. Click Internet options

  1. Under the General tab on the upper-left hand side, scroll down to Browsing history.
  2. Select

  1. Check the "Temporary Internet files and website files," "Cookies and website data," "History," and "Download History" boxes
  2. Click Delete

  1. Close out of Internet Explorer and reopen it for changes to take affect. 

Note: Microsoft Edge is a Windows-only web browser. 

  1. Click the Tools menu (three dotted lines in the upper-right corner)
  2. Then Settings

  1. Scroll down until you see "Browsing data"
  2. Click Choose what to clear

  1. Select the top four boxes
  2. Click clear

  1. Close out of Microsoft Edge completely for changes to take affect
Article number: 
Last updated: 
January 6, 2017