The issue has been reported to vendor's Engineering team for further investigation.
The Engineering team is actively working on this with high priority. Updates will be posted as we receive them. 
 

Unfortunately, another issue has cropped up that needs resolved before students return to the dorms, so I'm asking our Vendor to focus on resolving that issue first.

The vendor believes the issue is the result of process instability and has escalated the issue internally. NES is waiting to be contacted by the escalation team.

Our wireless vendor has requested more time to exam the data provided. They plan to have an answer by tomorrow after noon.

Our wireless vendor has been engaged and NES engineers have provided requested data for troubleshooting.

NES  has opened a support case with our wireless vendor and is awaiting response.