This alert has been consolidated into the following alert and ITS is still working with the vendor to resolve this issue: https://its.uiowa.edu/alert/13291

NES engineers worked with our wireless vendor's CAP team this afternoon to collect additional data for troubleshooting. 

As a partial work around NES engineers will be monitoring and restarting the process resposible for advertising wireless displays and hearing assistance devices. While this will not eliminate all issues, it will help while troubleshooting continues.

While there have been no process crashes since the changes NES made, NES is still seeing issues with the listing of display devices.  NES engineers are following up with our vendor. The vendor has escalated the issue to their Critical Account Program team and has engaged their software developers.

It has been 24 hours since the last process crash that was impacting wireless display discovery.

In additon, our Vendor confirmed that there was a configuration issue and that has been corrected.

The plan is to wait another 24 hours before closing the alert.

Working with our wireless vendor, we were able to identify a couple issues that might have been the cause of the problems. One we were able to correct right away. The other, our Vendor needs to check internally to verify if what was found is a real issue. They plan to have an answer tomorrow.
 

Our vendor has scheduled a meeting with NES Engineers for this afternoon. NES will provide an update after the meeting.

The issue has been reported to vendor's Engineering team for further investigation.
The Engineering team is actively working on this with high priority. Updates will be posted as we receive them. 
 

Unfortunately, another issue has cropped up that needs resolved before students return to the dorms, so I'm asking our Vendor to focus on resolving that issue first.

The vendor believes the issue is the result of process instability and has escalated the issue internally. NES is waiting to be contacted by the escalation team.

Our wireless vendor has requested more time to exam the data provided. They plan to have an answer by tomorrow after noon.

Our wireless vendor has been engaged and NES engineers have provided requested data for troubleshooting.

NES  has opened a support case with our wireless vendor and is awaiting response.