Service status history
[Closed] Planned Maintenance - Data Center Operations & Services
Nature of the work: As part of the Data Center Network Segmentation Project, the Enterprise Infrastructure (EI) storage subnet in the Lindquist Center 14 (LC14) datacenter will be migrated to a new network VRF.
Expected impact on services: Routed traffic to this subnet will be disrupted for up to 5 minutes. StorNext service (MDSS) is the only expected customer-visible impact.
Nature of work: Immediately following the above work, any devices remaining on the legacy network in row BA of the data hall at the Information Technology Facility (ITF) will be physically migrated to the new datacenter
[Closed] Planned Maintenance - Microsoft Skype for Business
The Skype for Business server will be stopped and restarted during this time as the environment is being updated to a version of Skype for Business that will continue to be supported by Microsoft.
Minimal impact on users is expected.
[Closed] Planned Maintenance - SiteNow
SiteNow's hosting provider will be performing maintenance from 11pm - 7am on the dates affected. Some applications may experience a temporary interruption of service.
Maintenance reference #6586, #6565
[Closed] Service Degradation - ICON
Some students may not be receiving email notifications for course announcements from Canvas.
ITS staff are working with Canvas vendor support on resolving this issue.
[Closed] Service Degradation - ICON
The To-Do items in the Canvas dashboard may not show items. To view To Do items, students should navigate to individual courses. In the Canvas mobile app, the To Do list may display all past and future assignments. These are known issues.
ITS is working with Canvas vendor support to resolve these issues.
[Closed] Service Degradation - ICON
Large, multi-section courses may see that some students show in the incorrect section in the assignment Speedgrader. The Gradebook should not be affected, and these students should be shown in the correct sections in the course Gradebook.
This is a known issue, and ITS staff are working with Canvas vendor support on resolving this issue.
[Closed] Service Degradation - Elements of Success
Students accessing Elements of Success from an ICON course encounter an error message that says, "Your current access level does not allow you to use this tool. Please reach out to the instructor or the ITS Help Desk to request access."
Support staff are investigating.
[Closed] Planned Maintenance - Note Depot
We are fixing a few bugs and updating the URL path. We don't expect a long downtime for the service. But you may notice a brief interruption if you are using Note Depot between during the maintenance period.
You will need to update your bookmarks or saved links after the update is applied. ICON Navigation Bar links to Note Depot will be automatically updated.
[Closed] Planned Maintenance - Multiple Services
ITS will be performing maintenance to the campus wireless network. This involves upgrading the software that runs the wireless infrastructure as well as wireless authentication.
During the maintenance window wireless performance may be degraded in areas of campus for brief (10 - 15 Minutes of time).
In the afternoon there will be a period of time that access to UI-Guest and the UI-DeviceNet registration portal will be unavailable for 45 to 60 minutes.
This maintenance is necessary to address routine software and security issues.
[Closed] Planned Maintenance - Clickers
Top Hat has scheduled maintenance on the first Sunday of every month, from 4:00 AM CT to 7:00 AM CT.
During the maintenance window, Top Hat will be unavailable and visitors to app.tophat.com will see a maintenance page.