Service status history
[Closed] Service Degradation - Large Scale Storage (LSS)
ITS Research Services is looking into authentication issues on LSS storage node itf-rs-store31. Users may be seeing slowness or receiving an ‘access denied’ error/hanging when attempting to connect.
[Closed] Service Degradation - Virtual Private Network (VPN)
We are aware of networking issues when connected to the AnyConnect VPN. Support staff is engaged and working on a resolution.
[Closed] Service Degradation - University Classrooms
Some University Classrooms are presenting users with a blank black screen or black screen with a single cursor during use or when arriving at a classroom.
ITS Learning Spaces staff are working on these issues with equipment vendors. Users experiencing these issues are advised to switch inputs off “PC” to another input and then back to “PC” to resolve this issue and if necessary to restart the classroom computer to resolve these issues. For continued issues and any other classroom technology concerns, please contact the ITS Help Desk for further troubleshooting assistance.
[Closed] Planned Maintenance - ICON Direct - Pearson Products
Pearson+, MyLab, Mastering and Revel users may experience brief interruptions—such as being signed out, access issues, or delays loading content or assessments during this maintenance window.
[Closed] Planned Maintenance - Virtual Private Network (VPN)
The Cisco AnyConnect VPN will be undergoing emergency maintenance and those using it may see a temporary disconnection of the VPN. Once the maintenance has been completed, users can reconnect to the VPN following the instructions here: https://its.uiowa.edu/services/two-step-login-duo-security/two-step-login-vpn
[Closed] Planned Maintenance - Multiple Services
SiteNow's hosting provider will be performing maintenance. Some applications may experience a temporary interruption of service.
Maintenance reference #6422
[Closed] Planned Maintenance - Linux Software Mirrors
Linux software mirrors will be down for maintenance during this period.
[Closed] Service Announcement - ICON - UDOIT Deprecation 10/1/2025
Due to the addition of Anthology Ally in the Spring 2025 semester and the overlapping nature of the tools, UDOIT will be removed from ICON on Wednesday, October 1st 2025. Users are encouraged to utilize Anthology Ally for their accessibility checking.
[Closed] Planned Maintenance - PaperCut
PaperCut will be unavailable during the Shared Database Hosting Migration.
The following printing services will be affected:
Printing in the ITCs
Web print for the ITCs
Web interface for PaperCut
Printing to charge printers
Printing that requires the use of the PaperCut Client software
Printing to print queues on IOWAPRINT01, IOWAPRINT02, IOWAPRINT03, and IOWAPRINT04 will not be affected unless it requires the PaperCut client software.
[Closed] Planned Maintenance - Microsoft SQL Server Hosting and Administration - SQL Server 2019 Shared Database Hosting Migrations
As part of the Data Center Network Segmentation Project, ITS will migrate the SQL Server 2019 shared database hosting environment. This change will involve updated IP addresses and new firewall configurations for the following production systems:
- IOWASQLPROD7.iowa.uiowa.edu
- Deprecated aliases: IOWASQLHOST1, IOWASQLHOST2, IOWASQLHOST3
- IOWASQLPROD8.iowa.uiowa.edu
- Deprecated alias: IOWASQLSEC4
- IOWASQLDMPROD5.iowa.uiowa.edu
- Deprecated alias: IOWASQLDMHOST3
There will be up to 30 minutes of database downtime during the scheduled maintenance window. Some applications may require service restarts or full