Service status history
[Closed] Planned Maintenance - HR System
The HR System will be upgraded to the latest version.
Employee Self Service (including the Performance Review Tool), Jobs @UIowa, Compliance and Qualifications, Time & Attendance, and the HR System will be unavailable during this time.
[Closed] Planned Maintenance - UI Events Calendar
The Events Calendar at https://events.uiowa.edu will be undergoing maintenance and will be unavailable.
[Closed] Service Degradation - HawkID - Password Reset
We are receiving reports that the password reset tools at hawkid.uiowa.edu are slow and not able to confirm identity through text messages. Support staff are working to resolve the issues.
[Closed] Planned Maintenance - Multiple Services, Seamans Center
A network maintenance window is reboot networking equipment in the building. Wired and wireless services to the campus network will be not be available during this maintenance.
[Closed] Planned Maintenance - Multiple Services, Buildings
A network maintenance window is reboot networking equipment in the building. Wired and wireless services to the campus network will be not be available during this maintenance.
[Closed] Planned Maintenance - Multiple Services, Buildings
A network maintenance window is reboot networking equipment in the building. Wired and wireless services to the campus network will be not be available during this maintenance.
[Closed] Service Degradation - macOS
For UI-managed devices:
Computers running macOS Sonoma 14.5 do not properly create the local Keychain database when a user logs into the computer for the first time using their HawkID credentials. The user may see a message similar to "A keychain could not be found store "login"". Various applications that depend on the Keychain to store cryptographic information (Adobe, Microsoft, Safari) will encounter problems.
Shared computers in classrooms and common areas will be the devices most affected by this issue. Local accounts on the computer, created through Users and Groups in System Settings
[Closed] Service Announcement - University of Iowa Mobile App
Beginning August 1, 2024, a new University of Iowa mobile app will be available in mobile app stores. One of the primary features of the app is a direct connection to MyUI, which allows students to use the platform within the app without having to log in with their HawkID and password each time. The app also connects students to resources and allows them to pay their U-bill, schedule appointments, and find their way around campus all from their smartphone.
The HawkTools app will be deprecated and no longer supported.
Find more information on the Mobile App service page.
[Closed] Service Degradation - ICON
The Sexual Assault Prevention Education Program training is unable to pass grades to ICON. Students may not see an assigned grade upon completion of the course. IT staff are working with the vendor to resolve this issue. If this issue is encountered, please email a screenshot of completion to:
- Undergraduate Student - ui-success@uiowa.edu
- Graduate Student - ui-ipv-prevention@uiowa.edu
[Closed] Planned Maintenance - Data Center Operations & Services
As part of the ITS NES datacenter network refresh project, routing will be changed for global-scope and local-scope networks used by ITS Enterprise Infrastructure EI-managed or hosted servers in the ITF datacenter. This work affects general server networks.
All other ITF networks (secure, co-managed, customer-managed, storage, or non-EI tenants) are not in scope. For each network change, all servers/services on that network will be inaccessible for up to 5 minutes.
Up to date and scope of change details can be found in the entry for Infrastructure Day found on the RES-IT-Changes calendar. If