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AWS is a cloud computing platform provided to campus. ITS-Enterprise Infrastructure manages the enterprise agreement with Amazon for these services and also supports the platform.

A business associate agreement (BAA) has also been negotiated to support HIPAA workloads.

Getting Help

The Cloud Team provides assistance with obtaining an account, as well as solutions consultation, cost analysis, developer support, and more. Office Hours meetings with the Cloud Team can be booked at your convenience.


The Cloud Team manages a subscription to A Cloud Guru for cloud and emerging technology training. If you're interested, please contact us.

AWS also provides some training at no cost. You can find out more here.

Current Status

There are currently no alerts.


Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
There is currently no planned maintenance.

Past 90 Days

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Alert History

Tuesday, June 13, 2023 - 2:45pm
Tuesday, June 13, 2023 - 5:00pm
Wednesday, June 14, 2023 - 8:00am

The issue is resolved. 


The us-east-1 (N. Virginia) region in Amazon Web Services is currently experiencing an outage that is affecting multiple services, including Top Hat and ICON.

  • Top Hat: The top menu is loading with an error. While users are still able to access, edit, and present their course content, it is unclear if data from Attendance, etc., is being captured.
  • ICON: Multiple features including New Quizzes, Blueprint Course Copies and images in the rich content editor are currently impacted.

Support staff are investigating.

Last updated: 
Wednesday, June 14, 2023 - 8:02am
Tuesday, December 7, 2021 - 10:00am
Wednesday, December 8, 2021 - 7:00am
Wednesday, December 8, 2021 - 7:45am

This issue is resolved. 


Amazon Web Services (AWS) is experiencing a major outage in the us-east-1 (N. Virginia) region. University AWS accounts are impacted.  Other University-provided services hosted by third-party providers may also be impacted by this outage if they use AWS for their infrastructure.

Last updated: 
Wednesday, December 8, 2021 - 7:43am

Amazon Web Services (AWS) Contact Information

Please contact the Cloud Team for more information.