UI students are encouraged to opt-in to Two-Step Login for MyUI and ICON. Learn more about protecting your personal and academic info.

Use your Two-Step Profile to enroll devices and activate applications (available from campus computers only—call the ITS Help Desk at 319-384-4357 to make changes from off campus).

The University of Iowa recommends or requires Two-Step Login for web-based applications that house sensitive personnel, academic, research, or other data.

Two-Step Login is based on the principle of two-factor authentication. It works like this:

Step one: You enter your HawkID and HawkID password to start the process.

Step two: You use a mobile phone or other device in your possession to complete your login.

Adding the second step makes it difficult for unauthorized users to access your accounts using stolen HawkIDs and passwords, as it asks you to verify your login using a device only you possess. It’s an increasingly important step in keeping personal information and institutional data secure.

Two-Step Login policies balance cyber-security best practices with user convenience. Faculty and staff are required to use Two-Step Login when accessing MAUI, ICON, and Employee Self-Service, and are encouraged to use it whenever available. Students are strongly encouraged to opt in for more secure access to MyUI, ICON, and other supported applications.

The university uses Duo Security tools to administer the Two-Step Login process. Use the links on this page to find more information about Two-Step Login with Duo Security and to manage your profile:

Current Status

There are currently no alerts.

Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
There is currently no planned maintenance.

Past 90 Days

Color bar indicators flow left to right, from oldest to most recent status.

Alert History

Start: 
Saturday, September 1, 2018 - 6:00am
End: 
Saturday, September 1, 2018 - 6:15am
Description

Two-factor authentication will be unavailable due to a vendor database capacity upgrade.

Last updated: 
Saturday, September 1, 2018 - 6:15am
Start: 
Wednesday, August 29, 2018 - 9:00am
End: 
Wednesday, August 29, 2018 - 10:15am
Updates
Wednesday, August 29, 2018 - 10:15am

The vendor has fixed the latency problems and service has been fully restored. Please contact the ITS Help Desk if you have any further issues using this service.

Description

The two-step login service is experiencing latency issues. After login there is a delay before you can access the service. 

Last updated: 
Friday, August 31, 2018 - 8:37am
Start: 
Monday, August 20, 2018 - 10:00am
End: 
Monday, August 20, 2018 - 12:30pm
Updates
Monday, August 20, 2018 - 12:30pm

This issue is resolved. Please contact the ITS Help Desk if you experience any further issues using the Two-Step login service. 

Description

Users are reporting issues authenticating with Two-Step login. Upon login the Two-Step page that appears is blank. Support staff are working on the issue. 

Last updated: 
Monday, August 20, 2018 - 12:32pm
Start: 
Tuesday, May 1, 2018 - 7:00pm
End: 
Tuesday, May 1, 2018 - 8:00pm
Description

Maintenance is scheduled for the Two-Step Login service. We expect the service to continue working as expected during this time. 

Last updated: 
Tuesday, May 1, 2018 - 8:00pm
Start: 
Monday, April 23, 2018 - 8:30am
End: 
Monday, April 23, 2018 - 9:45am
Updates
Monday, April 23, 2018 - 10:00am

This issue has been resolved. Please contact the ITS Help Desk if you experience any further issues using the Two-Step login tools. 

Description

We are currently experiencing issues with Two-Step login (Duo) for text messaging and phone calls. Support staff are working on the issues. 

Last updated: 
Monday, April 23, 2018 - 9:55am
Start: 
Thursday, April 19, 2018 - 8:00pm
End: 
Saturday, April 21, 2018 - 12:00pm
Description

We are currently experiencing issues with the Duo Two-Step Login service. ITS support staff are working with the vendor to fix this problem as quickly as possible.

Last updated: 
Saturday, April 21, 2018 - 12:12pm
Start: 
Saturday, June 4, 2016 - 8:00am
End: 
Saturday, June 4, 2016 - 2:00pm
Description

The Duo-Two Step authentication service using phone calls is not working.  Customers receive a message saying "Error during call: Insufficient telephony credits." when trying to place a call for authentication.  ITS support staff are working to resolve this problem as quickly as possible.

We will update this notice as soon as more information is available.

Last updated: 
Saturday, June 4, 2016 - 2:16pm