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What is Two-Step Login?

To better protect your information, the University of Iowa uses Two-Step Login as an extra layer of security on select websites and services. Two-Step Login pairs something you know (your HawkID and password) with something you possess (usually a mobile phone). It prevents unauthorized users from accessing your accounts with stolen HawkID credentials.

The university uses Duo Security tools—including the Duo Mobile app—to administer the Two-Step Login process. We recommend using the Duo Mobile app to complete your logins because it is safer, faster, and the most reliable way to complete two-step logins. If you’re currently using phone calls or other methods, switch to push notifications now

For step-by-step instructions on how to enroll in Two-Step Login using the Duo Mobile app, watch this how-to video:

Current Status

There are currently no alerts.

Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
There is currently no planned maintenance.

Past 90 Days

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Alert History

Start: 
Monday, June 17, 2019 - 3:45pm
End: 
Monday, July 8, 2019 - 12:00pm
Description

To increase security measures and reduce phishing on campus, Two-Step Login with Duo Security will be enabled for Office 365 web services for users currently enrolled in Two-Step on June 25.

Expected user experience:

  • https://office365.uiowa.edu will prompt for Duo two-step login during each visit. It is possible to select “Remember me for 30 days.”
  • Most connected clients (OneDrive for Business, Outlook, Mobile Email, Skype for Business, etc.) will not prompt for Duo two-step login. These clients already have cached credentials that should remain valid. Some of these clients will prompt for Duo in the future during an event such as a HawkID password change.
  • Some client software tools (Outlook for Windows, Thunderbird, Android Mail, Skype for Business) are not currently compatible with Duo two-step login. We’ve configured the system to allow these clients to function without Duo.
Last updated: 
Monday, July 8, 2019 - 12:00pm
Start: 
Wednesday, May 8, 2019 - 12:00pm
End: 
Wednesday, June 19, 2019 - 12:00pm
Description

To increase security measures on campus, UI Anywhere VPN users will be required to use Two-Step Login/Duo to verify and complete their VPN connections starting May 16. Find instructions for logging into the VPN using Two-Step Login for more information.

Last updated: 
Wednesday, June 19, 2019 - 12:00pm
Start: 
Thursday, January 10, 2019 - 3:30pm
End: 
Thursday, January 10, 2019 - 4:45pm
Updates
Thursday, January 10, 2019 - 4:45pm

Duo has resolved this issue.

Description

We are currently experiencing latency issues with Duo multi-factor authentication.  The vendor is working to resolve these issues as quickly as possible.

Last updated: 
Thursday, January 10, 2019 - 4:41pm
Start: 
Tuesday, October 16, 2018 - 10:15am
End: 
Tuesday, October 16, 2018 - 12:15pm
Updates
Tuesday, October 16, 2018 - 12:15pm

This issue has been resolved.

Description

There is currently an issue with DUO Two Step Authentication. ITS is working to resolve the issue.

Last updated: 
Tuesday, October 16, 2018 - 12:21pm
Start: 
Saturday, September 1, 2018 - 6:00am
End: 
Saturday, September 1, 2018 - 6:15am
Description

Two-factor authentication will be unavailable due to a vendor database capacity upgrade.

Last updated: 
Saturday, September 1, 2018 - 6:15am
Start: 
Wednesday, August 29, 2018 - 9:00am
End: 
Wednesday, August 29, 2018 - 10:15am
Updates
Wednesday, August 29, 2018 - 10:15am

The vendor has fixed the latency problems and service has been fully restored. Please contact the ITS Help Desk if you have any further issues using this service.

Description

The two-step login service is experiencing latency issues. After login there is a delay before you can access the service. 

Last updated: 
Friday, August 31, 2018 - 8:37am
Start: 
Monday, August 20, 2018 - 10:00am
End: 
Monday, August 20, 2018 - 12:30pm
Updates
Monday, August 20, 2018 - 12:30pm

This issue is resolved. Please contact the ITS Help Desk if you experience any further issues using the Two-Step login service. 

Description

Users are reporting issues authenticating with Two-Step login. Upon login the Two-Step page that appears is blank. Support staff are working on the issue. 

Last updated: 
Monday, August 20, 2018 - 12:32pm
Start: 
Tuesday, May 1, 2018 - 7:00pm
End: 
Tuesday, May 1, 2018 - 8:00pm
Description

Maintenance is scheduled for the Two-Step Login service. We expect the service to continue working as expected during this time. 

Last updated: 
Tuesday, May 1, 2018 - 8:00pm
Start: 
Monday, April 23, 2018 - 8:30am
End: 
Monday, April 23, 2018 - 9:45am
Updates
Monday, April 23, 2018 - 10:00am

This issue has been resolved. Please contact the ITS Help Desk if you experience any further issues using the Two-Step login tools. 

Description

We are currently experiencing issues with Two-Step login (Duo) for text messaging and phone calls. Support staff are working on the issues. 

Last updated: 
Monday, April 23, 2018 - 9:55am
Start: 
Thursday, April 19, 2018 - 8:00pm
End: 
Saturday, April 21, 2018 - 12:00pm
Description

We are currently experiencing issues with the Duo Two-Step Login service. ITS support staff are working with the vendor to fix this problem as quickly as possible.

Last updated: 
Saturday, April 21, 2018 - 12:12pm
Start: 
Saturday, June 4, 2016 - 8:00am
End: 
Saturday, June 4, 2016 - 2:00pm
Description

The Duo-Two Step authentication service using phone calls is not working.  Customers receive a message saying "Error during call: Insufficient telephony credits." when trying to place a call for authentication.  ITS support staff are working to resolve this problem as quickly as possible.

We will update this notice as soon as more information is available.

Last updated: 
Saturday, June 4, 2016 - 2:16pm