Are you using text (SMS) or phone calls when logging in with your HawkID? To protect university accounts from rising cyber threats, the University of Iowa is retiring text (SMS) and phone call options for two-step logins for all users by Nov. 4.
If you don't have the Duo Mobile app yet, set it up now. If you don’t have the Duo Mobile app set up, you will lose access to services like ICON, MyUI, Email, Office 365, and Employee Self-Service until ITS can verify your identity.
To support users who may need assistance with the Duo Mobile app, ITS will host popup support tables around campus.
Date | Building | Time | Specific Location |
|---|---|---|---|
9/30/2025 | MacLean Hall | 10 a.m. to 2 p.m. | 3 MLH (Mulhy Lounge) |
10/1/2025 | Pentacrest (weather permitting) Alternate location: Macbride Hall | 10 a.m. to 2 p.m. | Pentacrest (Corner of Clinton St and Iowa Ave) Alternate location: Ground Floor Corridor |
| 10/1 to 10/31/2025 | ITS Help Desk | 10 a.m. to 2 p.m. (Monday through Friday) | 2800 University Capitol Centre |