ITS Help Desk Support Hours
- Monday-Thursday: 8:00 a.m. - 10:00 p.m.
- Friday: 8:00 a.m. - 5:00 p.m.
- Saturday-Sunday: 1:00 p.m. - 5:00 p.m.
The ITS Help Desk is closed on university holidays.
Walk-in Support Hours (2800 UCC)
Visit us for assistance with student personal devices and university technology services.
- Monday-Thursday: 8:00 a.m. - 6:00 p.m.
- Friday: 8:00 a.m. - 5:00 p.m.
- Saturday-Sunday: 1:00 p.m. - 5:00 p.m.
Need help outside of walk-in hours? Phone, live chat, and email support may still be available.
The ITS Help Desk is closed on university holidays.
Phone
319-384-4357
Online Chat
Self Service Portal
Classroom Support Hours
- Monday-Thursday: 8:00 a.m. - 8:00 p.m.
- Friday: 8:00 a.m. - 5:00 p.m.
Need classroom assistance outside of Classroom Support hours? Contact the ITS Help Desk by phone, live chat, or email. When available, Help Desk staff can assist with troubleshooting and issue reporting.
Classroom support is unavailable on weekends and university holidays.
Equipment in University Classrooms
Learn how to use some of the most common technologies in University Classrooms, including assistive hearing systems, Solstice pods, and adjustable height lecterns.
Phone
319-335-1976
How to Contact On-Call Support:
- Contact the below number and follow the prompts to leave a message (will not be answered so plan to leave a message).
- Please speak clearly and provide as much detail as possible so we can resolve your issues as quickly as possible.
- If the issue being reported impacts a university-wide system or service, our on-call team will return your call normally within 15 minutes.
- Note: a return call will likely be from an unknown number.
- If more information is required, on-call staff will collect that information and then escalate to other support teams as necessary.
- On-call staff will post outages to the IT Service Alerts page and will continue to follow-up with service owners until the issue is resolved and the alert can be closed.
- Staff will also generate a support ticket which may allow you to track progress of the incident.
ITS On-Call Phone Number: 319-384-4357