Obtaining Peak Teams Telephone Performance
This article addresses some of the factors that impact Teams performance when using the telephone aspect of the program. Many of these factors contribute to or take away from optimum audio and video performance. These factors can be summarized in the following categories:
Your Devices
If possible, ensure your device is a recent model and up to date. Hardware platform, processor, memory and video processing capacity all impact performance. In addition, make sure that you have a current operating system (OS) installed and that you are up to date with all patches, updates and service packs. You'll want to verify that any drivers/software are up to date with any communications peripherals you're using with Teams as well as verify that the device is Microsoft compatible prior to purchasing. Also, be sure you have the right devices selected in Teams that you want to use and be sure that those devices are set correctly in Windows.
Local Teams Client
Your Teams client determines the feature set you have available. Make sure that you have the most current client for your platform and that you have applied all the available updates. Contact the ITS Help Desk or your assigned computer support for additional help.
The Environment:
Environmental noise and poor lighting can contribute to our perception of a poor quality Teams call/meeting experience. If possible, move to an environment more conducive to improving your Teams experience. The location should have proper lighting, quiet, and strong connectivity to the network you're using.
The Network
Network connectivity is one of the most critical factors as well as the most common cause of problems impacting Team performance. Where are you located? Are you connected to a wired or a wireless connection? Do you have enough bandwidth (information carrying capacity)? Is the network congested (busy)?
Teams users moving from a wired connection to wireless will be dropped from their active Teams session. This can also occur for users when roaming on wireless networks when the individual moves from one wireless access point to another.
