Outlook Classic (Windows)

1. Open Outlook
2. In the folder list, scroll to Groups
3. Right click and choose New Group
4. In the Name field, type the name of the group.  NOTE: the name should be descriptive and include department or student organization)
5. In the Description field, type the description of the group and what it is used for.
6. Select the Privacy for your group (Private or Public)
7. Make sure the checkbox for "Send all group emails and events to members' inboxes. They can change this setting later" is selected.
8. Click Create
9. In the Add member field, type the names or email addresses of the members.
10. Click Add Members

If you want to allow external users (Gmail, Yahoo, Hotmail, etc.) to access your group:

1. Select your group and click Group Settings (gear icon)
2. Click Edit Group
3. Select the checkbox for "Let people outside the organization email the groups"
4. Click Ok

OWA (Outlook on the web) and Outlook New (Windows)

1. Log into Outlook on the web
2. Click the Apps icon
3. Open Outlook
4. In the navigation pane, click the arrow to the left of Folders
5. Click Groups
6. Click New group and select New group
7. In the Name field, type the name of your group.  NOTE: the name should be descriptive and include department or student organization)
8. In the Description field, type the description of the group and what it is used for.
9. Select the Privacy for your group (Private or Public)
10. Select Create.
11. If you're ready to add members to your newly created group, begin typing the name or email address of the members and click Add Members. Otherwise, select Not now. You can always come back and add group members later.

If you want to allow external users to access your group:

1. Select your group and click Settings (gear icon)
2. Click Edit Group
3. Select the checkbox for "Let people outside the organization email the groups"
4. Click Save

Outlook for Mac (New) users should use OWA for group creation and maintenance.  You can create the group in Outlook for Mac (Legacy).  

1. Open Outlook
2. In the folder list, scroll to Groups
3. Select the group to update
4. Click Group Settings

• Select Add Members if you wish to add new members (type name or email of the person to add and click OK).  To add an Owner - add the new member and then click "Make Owner" and click OK to save changes.
• Select Edit Group if you wish to update group settings (change Privacy of group, description, email settings, etc.)  Click OK to save changes

Outlook for Windows and OWA have the ability to use Groups. Outlook for Mac users can use Groups but features are limited and may want to use OWA instead. See The new Microsoft 365 Groups experience in Outlook for more details.  

You can also use groups in the Outlook Mobile app - see Use Groups in the Outlook mobile app for more details. 

Question -- In Outlook, I change the From field to my Microsoft 365 Group but get an undeliverable error after sending the email. Why? 

A Microsoft 365 Group is a list of email addresses not a mailbox so you can only email to a Microsoft365 Group and not "from" the group.

Microsoft 365 Groups will appear in your list of calendars under All Group Calendars (Outlook Classic (Win)) or Groups (OWA and Outlook New (Win) and Outlook for Mac)

You can select the Group from the list to display it.

Please contact the ITS Help Desk and request that your Microsoft 365 Group be restored. Depending on when it was deleted, we may not be able to restore the group. Plan to provide the exact group name and time it was deleted.  A previous email to the group should have the group name.

When you create a group, even if it is private, the group appears in the Global Address list (GAL) and anyone can send an email to that group.  If you wish to have the group hidden from the GAL, contact the ITS Help Desk. 

In Outlook, you can create a new message and put the M365 group name in the To field.  Once it resolves, click the + sign.  The members will be displayed.  Copy the members and paste into a document or spreadsheet.