• Need Something
  • This section will take you to a filter list of common service requests.
• Having a Problem
  • This section will take you to a filter list of common issues
• Service Catalog
  • A listing of all the services offered to you.
• My Tickets
  • Shows all your open and closed tickets as well as open and closed projects that you may be a part of
• Epic Assistance
  • This section will take you to Epic specific requests.
• Security
  • Takes you to a page with IT security information and requests.
• Submit Feedback
  • Submit feedback on the Cherwell self-service portal
• Quick search and “How can we help?”
  • Search the service catalog for services you need or issues you need to report

• Need Something
  • This section will take you to a filter list of common service requests.
• Having a Problem
  • This section will take you to a filter list of common issues
• Reset Password
  • Depending on whether you are or are not a healthcare employee, this will take you to either the HawkID or healthcare password reset tool
• Active Alerts
  • Depending on whether you are or are not a healthcare employee, this will take you to the ITS alerts page or the University of Iowa Health Care alerts page

• Most Popular Service Catalog Requests
  • This is a list of the most popular requests that users are submitting tickets for. Clicking on an item will create a ticket for the same type of request
• My Resent Request
  • This will show you your 5 most recent requests that you submitted a ticket for. Clicking on an item will create a ticket for the same type of request
• My Tickets
  • A list of your current open tickets

• Having a problem
  • A list of common issues that people submit tickets for. Clicking on one of the buttons will open a ticket for you to fill out and submit.
• Need Something
  • A list of common things people need. Clicking on one of the buttons will open a ticket for you to fill out and submit.
• Need Access
  • A list of common services people need access to. Clicking on one of the buttons will open a ticket for you to fill out and submit.
• Move/Change
  • A list of common move or change requests. Clicking on one of the buttons will open a ticket for you to fill out and submit.

Your primary appointment (UI Health Care employee, faculty/staff, or student) will determine what tabs are shown to you on this page. Our service catalog is a list of resources and offerings that are available to you. The first level you see is the overarching group to help categorize services underneath. The Full Service Catalog will display all the services offered in a list that you can scroll through to find what you need.

Once you choose your category, you will then see a list of services and what of those services you can request. Clicking on a request will open a ticket for you to fill out.

There are two areas where you can search for services you need or issues you are having. There is a quick search in the upper right-hand corner on every page of the portal. There is also a search box on the main home page of the portal under “How can we help?”  Once you find the request you are looking for, clicking on the item will bring you to a service page where you can view information about the services as well as submit your ticket for your request.