Enterprise Service Center (ESC) is a cloud-based service management solution that helps teams in organizations to implement, automate and upgrade service and support process. 

The ESC self-service portal provides another method of addressing technical issues by allowing users to self-submit tickets for issues or requests, track their open tickets, and communicate directly with support staff about their open tickets.

In addition to the self-service portal, we will email notifications will be sent out to the requester any time a ticket is created or resolved for that user. A notification will also be sent whenever the support team wants to communicate with the requester.