1. Enter your HawkID and password to access an application (Employee Self-Service, MAUI, ICON, MyUI, Office 365, etc.) with Two-Step Login enabled.
  2. Complete your login using your mobile phone or other device. Duo Mobile will automatically send you a push notification to approve. ITS requires the Duo Mobile app (available for smartphones and tablets) for all users. 
three digit code (762) generated by the Duo app

 

You will have the option to trust the browser if it is your device.

screenshot of duo remember me feature

 

  • Verified Duo Push will display a code on the webpage to be entered into the Duo Mobile app. 

Clicking "Yes, this is my device" will identify the computer and web browser you’re using as a trusted device. You’ll be able to log in with only your HawkID and password whenever you use the same computer/browser combination over the next 30 days.

Pay attention to requests

If you receive a Two-Step Login verification request when you’re not attempting to log in, be sure to deny the request. It could indicate that an unauthorized user is trying to access your account.

Compare Two-Step Login Methods

The Two-Step Login method you choose may depend on where you are, what device you’re using, and whether you have a phone/internet connection.

Here’s a rundown of the available methods:

MethodDevice(s)BenefitsLimitations
Duo Mobile appSmartphone, tablet
  • Easy and fast—one tap or code completes push logins
  • Reliable—app can generate on one-time passcode when no phone or internet access is available
  • No geo limits—can be used when traveling abroad, with or without an internet connection
  • Economical—avoids charges associated with other methods
  • Requires installation on your device (the app is free)
One-time passcodeToken device
  • Alternative option for users who don’t have a phone
  • Token device must be purchased and configured by support staff
  • Finite battery life—will require replacement

Note: If you see "generate backup codes", please know that this option does not work and is not a replacement for using the Duo mobile app.

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