1. Go to https://myaccount.microsoft.com/device-list on a different computer or mobile device
     
  2. Login with your HawkID@uiowa.edu credentials and DUO Authenticate
     
    1. Type in your HawkID@uiowa.edu and click Next on the Microsoft login screen
       

      Login screen 1


       

    2. Type in your HawkID@uiowa.edu and password on the University Login page
       

      Login Prompt 2


       

    3. DUO Authenticate your login
       

      DUO Authentication


       

    4. Click Yes or No on this screen
       

      Stay signed in prompt


 

  1. Find and click on the computer you need to unlock
     

    Find and click on the device you need to decrypt


     

  2. Click on the View Bitlocker Keys button
     

    Click on the View Bitlocker Keys button


     

  3. Find the Key ID that matches the one you currently see on the Bitlocker recovery screen of the computer that is locked
     

    Find the matching KeyID to the locked computer


     

  4. Click on the Show recovery key button
     

    Click on the Show recovery key button


     

  5. Type in the recovery key on locked computer
     
  6. Bootup your computer and contact your local IT Support person for additional troubleshooting.

If you are locked out, please contact your ETS Team Lead or ITS Help Desk.

Instructions for IT Staff with access:

  1. Go to this Microsoft Intune Windows Device List on a different computer or mobile device
  2. Login with your Cloud Admin credentials and DUO Authenticate
     
    • Type in your Cloud Admin credentials and click Next on the Microsoft login screen
       

      Type in your HawkID@uiowa.edu username


       

    • Type in your Cloud Admin credentials and password on the University Login page
       

      Login Prompt 2


       

    • DUO Authenticate your login
       

      DUO Authentication


       

    • Click Yes or No on this screen
       

      Stay signed in prompt


       

  3. Type the name of the computer you need to unlock in the Search bar
     

    Search for the computer


     

  4. Click on the computer you need to unlock
     

    Click on the computer


     

  5. Click on the Recovery Keys link
     

    Click on the Recovery Keys link


     

  6. Find the Key ID that matches the one on the locked computers Bitlocker recovery screen
     

    Find the matching Key ID


     

  7. Click on the Show Recovery Key link next the the matching Key ID
     

    Click on the Show Recovery Key link


     

  8. Type in the recovery key on the locked computer
     
  9. Power on the computer and continue to troubleshoot as necessary.
Last updated
Article number
6661