The following are lists of the Extended Technical Support (ETS) professionals and the areas they support.
Contact Information:
Team Leads:
- erik-billeci@uiowa.edu
- eric-grimes@uiowa.edu
- emily-pelikan@uiowa.edu
- trent-petersen@uiowa.edu
- randy-woodruff@uiowa.edu
Tippie College of Business
ETS Manager: Nick Carino-Marek
Team Lead: Erik Billeci
Primary Technologists: Tim Barker, Ryan Kerns, Darrin S Thompson
Contact: Stead-Tech@uiowa.edu
Workgroup Supported:
- College of Business
College of Dentistry
ETS Manager: Nick Carino-Marek
Team Lead: Randy Woodruff
Primary Technologist: Colin Goodfellow-Weber, Wayne Kintz
Contact: dentistry-helpdesk@uiowa.edu
Workgroup Supported:
- College of Dentistry
College of Education
ETS Manager: Nick Carino-Marek
Team Lead: Dan Maloy
Primary Technologists: Dan Blakeslee, Justus Dewall
Contact: etc-help@uiowa.edu
Workgroups Supported:
- College of Education, including Belin-Blank Center
College of Engineering
ETS Manager: Nick Carino-Marek
Team Lead: Eric Grimes
Contact: engineering-help@uiowa.edu
Primary Technologist: Sarah Williams
Workgroups Supported:
- College of Engineering
- IIHR Hydroscience & Engineering
- Iowa Institute for Biomedical Imaging (IIBI)
Graduate College
ETS Manager: Nick Carino-Marek
Team Leads: Erik Billeci, Eric Grimes, Trent Petersen, Randy Woodruff
Primary Technologists: Erik Billeci, Mike Hendrickson, Bryan Ringen, Terry Tharp, Taj Young
Contact: grad-help@uiowa.edu
Workgroups Supported:
- Center for the Book - Terry Tharp (North Hall, Oakdale)
- Dean's Office (GILH) - Terry Tharp
- Informatics (IATL) - Peter Franke, Bryan Ringen (For Informatics: support provided by sending requests to chem-help@uiowa.edu)
- Interdisciplinary Grad Programs (BB, MRC) - Erik Billeci, Cicely Gunnison
- International Writing Program (SHSE) - Terry Tharp
- Planning and Public Affairs (JH) - Terry Tharp
- School of Library Science (SLIS, Main Library) - Mike Hendrickson
- University of Iowa Press (100 Kuhl House) - Erik Billeci
- Virtual Wring University (Main Library) - Mike Hendrickson
College of Law
ETS Manager: Nick Carino-Marek
Team Lead: Dan Maloy
Primary Technologists: Tyler McKenzie
Contact: law-help@uiowa.edu
Workgroups Supported:
- College of Law
College of Nursing
ETS Manager: Nick Carino-Marek
Team Lead: Randy Woodruff
Primary Technologists: Scott Sanders
Contact: con-it-help@uiowa.edu
Workgroups Supported:
- College of Nursing
College of Pharmacy
ETS Manager: Nick Carino-Marek
Team Lead: Randy Woodruff
Primary Technologists: Alex Weber, Randy Woodruff
Contact: oneit-pharmacy@uiowa.edu (also, the help desk uses: pharmacy-helpdesk@uiowa.edu)
Workgroups Supported:
- College of Pharmacy and UI Pharmaceuticals
College of Public Health
ETS Manager: Nick Carino-Marek
Team Lead: Randy Woodruff
Primary Technologists: Alex Ross-Sheehy, Ben Schroder, Adam Tatro
Contact: cph-support@uiowa.edu
Workgroups Supported:
- College of Public Health
College of Liberal Arts and Science
ETS Manager: Nick Carino-Marek
Team Leads: Erik Billeci, Eric Grimes, Emily Pelikan, Trent Petersen, Randy Woodruff
Areas of Support:
Adler Journalism Building
Primary Technologist: Mike Hendrickson (Erik Billeci, Team Lead)
Contact: ajb-help@uiowa.edu
Workgroups Supported:
- Cinematic Arts
- Journalism & Mass Communication
Anthropology
Primary Technologist: Terry Tharp (Eric Grimes, Team Lead)
Contact: anthro-help@uiowa.edu
Workgroups Supported:
- Anthropology
Art
Primary Technologists: John Hayes, Taj Young (Erik Billeci, Team Lead)
Contact: saah-help@uiowa.edu
Workgroups Supported:
- School of Art & Art History
- Art History (ABW)
BCSB
Primary Technologist: Mike Hendrickson (Erik Billeci, Team Lead)
Contact: bcsb-help@uiowa.edu
Workgroups Supported:
- Cinematic Arts
- Communication Studies
- Production Unit
Biology
Primary Technologists: Jordan Shebek (Trent Petersen, Team Lead)
Contact: biology-help@uiowa.edu
Workgroups Supported:
- Biology
Chemistry
Primary Technologists: Michael Ciha, Peter Franke, Bryan Ringen (Trent Petersen, Team Lead)
Contact: chem-help@uiowa.edu
Workgroups Supported:
- Chemistry
Communication Sciences & Disorders
Primary Technologists: Cicely Gunnison (Randy Woodruff, Team Lead)
Contact: csd-help@uiowa.edu
Workgroups Supported:
- Communication Sciences & Disorders
Creative Writing
Primary Technologist: Terry Tharp (Eric Grimes, Team Lead)
Contact: cw-help@uiowa.edu
Workgroups Supported:
- Creative Writing (Writer's Workshop)
Dean's Office
Primary Technologists: Emily Pelikan (Emily Pelikan, Team Lead)
Contact: laa-help@uiowa.edu
Workgroups Supported:
- Dean's Office (Liberal Arts Administration)
Earth Sciences
Primary Technologists: Erik Billeci (Erik Billeci, Team Lead)
Contact: earth-help@uiowa.edu
Workgroups Supported:
- Earth & Environmental Sciences
- Geographical & Sustainability Science
EPB
Primary Technologist: Daniel Bermudez (Emily Pelikan, Team Lead)
Contact: epb-help@uiowa.edu
Workgroups Supported:
- English
- Philosophy
- Rhetoric
ESL
Primary Technologist: Emily Pelikan (Emily Pelikan, Team Lead)
Contact: esl-help@uiowa.edu
Workgroups Supported:
- ESL
Health & Human Physiology
Primary Technologist: Bryan Ringen (Trent Petersen, Team Lead)
Contact: hhp-help@uiowa.edu
Workgroups Supported:
- Health & Human Physiology
History
Primary Technologist: Peter Franke (Erik Billeci, Team Lead)
Contact: history-help@uiowa.edu
Workgroups Supported:
- History
Jefferson Building - CLAS departments
Primary Technologist: Daniel Bermudez (Emily Pelikan, Team Lead)
Contact: jb-help@uiowa.edu
Workgroups Supported:
- African American Studies
- American Studies
- Classics
- Gender, Women's & Sexuality Studies
Languages
Primary Technologist: Emily Pelikan (Emily Pelikan, Team Lead)
Contact: dwllc-help@uiowa.edu
Workgroups Supported:
- Division of Literatures, Languages, & Cultures (DWLLC)
- American Sign Language
- Asian and Slavic Languages & Literatures
- Center for Language and Culture Learning (formerly Language Media Center)
- French & Italian
- German
- Linguistics
- Spanish & Portuguese
- Division of Interdisciplinary Programs (DIP)
Math Sciences
Primary Technologist: Brian Bacher (Emily Pelikan, Team Lead)
Contact: divms-help@uiowa.edu
Workgroups Supported:
- Division of Mathematical Sciences
- Computer Science
- Mathematics
- Statistics & Actuarial Sciences
Performing Arts
Primary Technologists: John Hayes, John Winget (Team Lead, Erik Billeci)
Contact: dpa-help@uiowa.edu
Workgroups Supported:
- Division of Performing Arts (DPA)
- Dance
- Music
- Theatre
Physics & Astronomy
Primary Technologists: Ryan Hallock, Tim Lissovsky (Trent Petersen, Team Lead)
Contact: physics-help@uiowa.edu
Workgroups Supported:
- Physics & Astronomy
Political Science
Primary Technologist: Brian Bacher (Emily Pelikan, Team Lead)
Contact: polisci-help@uiowa.edu
Workgroups Supported:
- Political Science
Psychological & Brain Sciences
Primary Technologist: Trent Petersen, Scott Shaw (Trent Petersen, Team Lead)
Contact: pbs-help@uiowa.edu
Workgroups Supported:
- Psychological & Brain Sciences
Religious Studies
Primary Technologists: Bryan Ringen (Trent Petersen, Team Lead)
Contact: religion-help@uiowa.edu
Workgroups Supported:
- Religious Studies
Social Work
Primary Technologist: Michael Ciha, Bryan Ringen (Trent Petersen, Team Lead)
Contact: socialwork-tech@uiowa.edu
Workgroups Supported:
- Social Work
- Social Work/NRC/Iowa Consortium of Substance Abuse (Oakdale)
Sociology
Primary Technologists: Terry Tharp (Eric Grimes, Team Lead)
Contact: sociology-help@uiowa.edu
Workgroups Supported:
- Sociology
University College / Distance and Online Education
ETS Manager: Nick Carino-Marek
Team Lead: Eric Grimes
Primary Technologist: Amir Bozorgzadeh
Contact: UCOL-Help@uiowa.edu
Workgroups Supported:
- Academic Support & Retention
- Aerospace Studies (Air Force ROTC)
- Debate
- Distance and Online Education
- General University College
- Honors
- IVETS (Veterans)
- Military Science (Army ROTC)
- Orientation Services
- On Iowa
- Office of Scholar Development
- SE Iowa Regional STEM Hub
Contact Information:
Team Leads:
President & Provost Office Support
ETS Manager: Nick Carino-Marek
Team Lead: Ben Held
Primary Technologists: Benjamin Held, Eric Schnedler
Contact: tech-help@uiowa.edu
Workgroups Supported:
- UI Stanley Museum of Art
- Division of Access, Opportunity, and Diversity
- Center for Diversity and Enrichment
- Office of Institutional Equity
- Trio/Upward Bound
- Faculty Senate
- General Counsel's Office
- Office of the Ombudsperson
- Office of Outreach and Engagement
- Office of the President
- Office of the Provost
- State Historical Society
- Pentacrest Museums (The Old Capitol Museum and The Museum of Natural History)
International Programs Support
ETS Manager: Nick Carino-Marek
Team Lead: Ben Held
Primary Technologist: Adam Burden
Contact: ip-technical@uiowa.edu
Workgroup Supported:
- International Programs
Vice President for Research & Economic Development Support
ETS Manager: Nick Carino-Marek
Team Lead: Eric Grimes
Primary Technologists: Enas Abdalla, Eric Grimes, Alan Watt
Contact: vpr-help@uiowa.edu
Workgroups Supported:
- Division of Sponsored Programs (DSP)
- Environmental Health and Safety (EHS)
- Human Subjects Institutional Review Board Office (HSO)
- Iowa Centers for Enterprise (ICE)
- Office of Animal Resources (OAR)
- Office of the Vice President for Research (VPR)
- Research Information Systems (RIS)
- Research Services Administration and the Conflict of Interest Office (RSA/COI)
- The Small Business Development Corporation (SBDC)
- University of Iowa Research Foundation (UIRF)
- High Resolution Mass Spectrometry Facility
- Office of the State Archaeologist (OSA)
- Center for Biocatalysis and Bioprocessing
Information Technology Services Support
ETS Manager: Nick Carino-Marek
Team Lead: Ben Held
Primary Technologists: Amir Bozorgzadeh, Kayla Burnett
Contact: its-techservices@uiowa.edu
Workgroup Supported:
- Information Technology Services (ITS)
Division of Student Life Support
ETS Manager: Nick Carino-Marek
Team Lead: Emily Pelikan
Primary Technologists: David Bostick Jr., Colby Chambers, Robert Morris
Contact: dsl-help@uiowa.edu
Workgroups Supported:
- Afro House (AACC)
- Office of the Vice President for Student Life
- Office of the Dean of Students
- Women's Resource Action Center
- Rape Victims Advocacy Program (RVAP)
- Student Disability Services
- University Counseling Service
- IMU
- Student Activities (SA)
- Student Organizations (SO)
Academic Advising, Career Center, Honors & Obermann Support
ETS Manager: Nick Carino-Marek
Team Lead: Ben Held
Primary Technologist: Hunter Gott
Contact: pac-help@uiowa.edu
Workgroups Supported:
- Academic Advising Center
- Career Center
- Obermann Center
Office of Strategic Communications (OSC)
ETS Manager: Nick Carino-Marek
Team Lead: Ben Held
Primary Technologist: Ben Held, Eric Schnedler
Contact: osc-help@uiowa.edu
Workgroup Supported:
- External Relations
- Economic Development and Innovation
- BioVentures Center (BVC)
- Office of Strategic Communications
- Governmental Relations
- ProtoStudios
- Merge
Hancher Support
ETS Manager: Nick Carino-Marek
Team Lead: Ben Held
Primary Technologist: Adam Burden
Contact: hancher-help@uiowa.edu
Workgroup Supported:
- Hancher Auditorium, Showcase, Box Office
Registrar, Admissions, OSFA Support
ETS Manager: Nick Carino-Marek
Team Lead: Ben Held
Primary Technologist: Adam Burden
Contact: raf-help@uiowa.edu
Workgroups Supported:
- Office of the Registrar
- Admissions Office
- Office of Student Financial Aid
(IMFO) Information Management/Finance and Operations Support
ETS Manager: Nick Carino-Marek
Team Lead: Ben Held
Primary Technologist: Zach Gingerich, Kimberly Keister
Contact: fo-help@uiowa.edu
Workgroups Supported:
- Accounting and Financial Reporting
- Business Office
- Financial management and Budget
- Grant Accounting
- Controller
- ID Card Office
- Treasury Operations
- Office of the Vice President for Finance
- Business Manager
- Benefits
- Compensation and Classification
- Employee Labor and Relations
- Employment Services
- Human Resources Administration
- Information Management
- Immigration
- Organizational Effectiveness
- Payroll
- Wellness
- University Billing Office
- Capital Assets Management
- Staff Council
- State Auditor
- Risk Management
Housing and Dining Support
ETS Manager: Nick Carino-Marek
Team Lead: Emily Pelikan
Primary Technologists: Colby Chambers, Robert Morris
Contact: dsl-help@uiowa.edu
Workgroups Supported:
- University Housing and Dining Administration
- University Dining (Banquets, Catering, Campus Dining Operations, C Stores, Campus Dining Admin, Burge Food Service, Hillcrest Food Service, Retail Operations)
- Residence Education
- UH&D Facilities and Operations
- Hawkeye Dr. Apartments
- Contracts and Assignments
University Libraries
ETS Manager: Nick Carino-Marek
Team Lead: Dan Maloy
Primary Technologists: Will T. Brown, Eric Higgins-Freese
Contact: lib-help@uiowa.edu
Workgroups Supported:
- Main Library - LIB
- Hardin Library for the Health Sciences - HLHS
- Sciences Library – 104A SL
- Engineering Library – 2001 SC
- Art Library – 235 ABW
- Business Library – C320 PBB
- Music Library – 1451C VOX
- IRA – Independence Road Annex
Rec Services
ETS Manager: Nick Carino-Marek
Team Lead: Emily Pelikan
Primary Technologist: Colby Chambers
Contact: rec-help@uiowa.edu
Workgroups Supported:
- Campus Recreation Wellness Center (CRWC)
- Field House (FH)
- Halsey Hall (HH - Fitness East)
- Hawkeye Tennis and Recreation Complex (HTRC)
- Macbride Nature Recreation Area (MNRA)
- Hawkeye Recreation Fields (HRF)
- Outdoor Rental Center (ORC)
- Beckwith Boathouse (BBH)
- Hawkeye Softball Complex (HSC)
Business Services
ETS Manager: Nick Carino-Marek
Team Lead: Eric Grimes
Primary Technologist: Drew Kabala
Contact: fbis-help@uiowa.edu
Workgroups Supported:
- Accounts Payable - 202 PCO
- Central Receiving - 183 MBSB
- Laundry Services - 2000 Cross Park Road
- General Stores - 183 MBSB
- Mailing Services - 178 MBSB
- Printing Services - 100 MBSB
- Parking and Transportation - 120 N Madison St (IMU Parking Ramp)
- Purchasing - 202 PCO
- Risk Management - 430 PCO
- Surplus - 178 MBSB
- Travel - 202 PCO
- University Shared Services
Facilities Management
ETS Manager: Nick Carino-Marek
Team Lead: Daniel Maloy
Primary Technologist: Daniel Maloy, Greg Saunders, Laura Young
Contact: fm-help@uiowa.edu
Workgroup Supported:
- Facilities Management
State Hygienic Lab at the University of Iowa (SHLI)
ETS Manager: Shawn Potter
Team Lead: Emily Pelikan
Primary Technologist: Chris Lewis (Ankeny Labs), Jon Yates (Oakdale)
Contact: Oakdale-help@uiowa.edu
Workgroup Supported:
- SHLI
Public Policy Center (PPC) and Iowa Social Science Resource Center (ISRC)
ETS Manager: Shawn Potter
Team Lead: Eric Grimes
Primary Technologist: Enas Abdalla, Eric Grimes, Alan Watt
Contact: vpr-help@uiowa.edu
Workgroups Supported:
- Public Policy Center
- Iowa Social Science Resource Center (ISRC)