The SiteNow service provides website solutions based on the Drupal open-source content management system (CMS).
All new site requests will go on the SiteNow v3 platform.
All of the support articles on this site relate to the SiteNow v1 platform which will eventually be retired at a later date.
To find out more about the SiteNow v2/v3 service go to the SiteNow website.
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Current Status
Maintenance
Past 90 Days
Alert History
Acquia will be performing scheduled maintenance and will continue on a rolling basis during non-business hours (10pm-6am). SiteNow websites will experience up to 5 minutes of downtime.
Beginning Wednesday, September 7, 2022 all SiteNow v2/v3 websites will require mandatory two-factor authentication.
Please see the ITS website for details on configuring a two-factor authentication method.
The Acquia Cloud platform will be down for maintenance. SiteNow campus websites hosted by Acquia may experience a momentary interruption during this time.
Acquia will be performing scheduled security maintenance. Some applications may experience a temporary degradation of service following the update.
This issue has been resolved.
Some SiteNow sites may be temporarily unavailable during a deployment of new code to servers. This issue should resolve once the deployment process finishes.
There will be a brief period of downtime during maintenance to update the Acquia infrastructure.
Acquia infrastructure will be updated. Brief service disruption may occur during the maintenance window.
There will be a brief period of downtime during maintenance to update the Acquia infrastructure.
The SiteNow cloud hosting provider Acquia will be performing unscheduled security maintenance to address several critical security vulnerabilities.
Load balancers will receive a reboot during this maintenance. This process is expected to complete in under 10 minutes. Varnish will continue to serve cached traffic during most of the update process. High volume applications with heavy reliance on Varnish and Memcache caching may experience temporary performance degradation while the cache rebuilds immediately after the update.
This issue has been resolved.
This issue extends beyond authentication and may impact authenticated requests like logging in, editing content, menus, etc. We are working with our hosting provider to identify and resolve.
SiteNow is experiencing issues with authentication. We are investigating and will provide more information as soon as we can.
The authentication system for SiteNow v2/3 sites needs to be updated. During this time, you may not be able to log in to your site. SiteNow v1 sites are unaffected.
SiteNow sites may experience up to 5 minutes of downtime.
Our hosting provider Acquia has announced a short planned maintenance during which SiteNow sites may experience up to 5 minutes of downtime.
We are seeing evidence of the backlog catching up and new emails being sent without much delay. If you are still missing an email, please contact us with details (to, from, subject, expected date and time) so we can try and trace the email for you.
We are continuing to work with the ITS Email team and our hosting provider to resolve this issue.
We recommend site owners monitor their web forms while this issue is active. Other emails from SiteNow websites are affected as well, so we suggest site owners reach out to those recipients directly until this issue is resolved.
The backlog of queued emails starting from Wednesday, May 5 are being processed through to Office365 (uiowa.edu) recipients, though not necessarily in a first in, first out order.
We believe our hosting provider's email server recovery from May 6th has created a bottleneck of queued emails set to be delivered to Office365 (uiowa.edu) recipients. It is our understanding that they will eventually be delivered.
The hosting provider for University of Iowa SiteNow sites is experiencing a temporary service interruption. Emails that are normally sent through web forms or other SiteNow methods are not working at this time.
ITS Support Staff are working with the provider on a resolution.
This issue is resolved.
The hosting provider for University of Iowa SiteNow sites is experiencing a temporary service interruption. Emails that are normally sent through web forms or other SiteNow methods are not working at this time.
ITS Support Staff are working with the provider on a resolution.
At this time, we believe all issues related to this incident have been resolved. If you continue to experience any issues please contact the ITS Help Desk.
We are seeing access to some sites get restored but are still working with our hosting provider Acquia and internal partners on this issue and will share more information when it is available.
There is currently an issue preventing authentication to SiteNow sites. We will provide an update when we have additional information.
SiteNow v2/v3 websites will be updated and may result in temporary interruptions if cached pages expire during the deployment.
SiteNow v2 websites will be updated and may result in temporary interruptions if cached pages expire during the deployment.
SiteNow v2 websites will be updated and may result in temporary interruptions if cached pages expire during the deployment. Please contact the ITS Help Desk if issues persist beyond scheduled maintenance.
The update includes the new OSC-approved theme, "UIDS Base." Read more about UIDS Base.
SiteNow v2 websites will be updated and may result in temporary interruptions if cached pages expire during the deployment. The update includes changes to the footer menus. Please contact the ITS Help Desk if issues persist beyond scheduled maintenance.
SiteNow v2 websites will be updated and may result in temporary interruptions if cached pages expire during the deployment. Please contact the ITS Help Desk if issues persist beyond scheduled maintenance.
The update includes a new administrative backend.
This update has been postponed due to un-related issues with our deployment process.
SiteNow v2 websites will be updated and may result in temporary interruptions if cached pages expire during the deployment. Please contact the ITS Help Desk if issues persist beyond scheduled maintenance.
The update includes a new administrative backend.
SiteNow v2 is undergoing an unscheduled maintenance. At this time uncached requests will fail and users will not be able to log in. Sites will continue to serve cached pages.
The vendor has fixed the problems and service has been fully restored.
We are currently experiencing problems with Acquia which is preventing access to the ITS website and some SiteNow websites. ITS support staff are working with the vendor to resolve these issues as quickly as possible.
An errant letter "b" is appearing on some SiteNow and custom Drupal websites.
ITS support staff are working to fix this problem.
This issue has been resolved.
There is currently a problem affecting the appearance of SiteNow Standard websites hosted by ITS. ITS support staff are working to fix this problem as soon as possible.
We will provide more information as soon as possible.
SiteNow Standard production websites will undergo maintenance during this time.
Update: The vendor has resolved this problem. Please contact the ITS Help Desk if you have any problems using this service.
Original Notice: The provider that hosts all SiteNow Custom and SiteNow Standard websites is experiencing an issue that is causing all development and staging sites to be unavailable. Production websites are not affected. Staff are engaging with the provider to restore service.
We will provide updates as soon as more information is available.
UPDATE: This issue has been resolved.
Drupal based web sites are currently experiencing issues with authentication.
This issue has been resolved.
There is currently a problem preventing users from logging in on all SiteNow Custom and SiteNow Standard websites hosted by ITS.
We will provide more information as soon as possible.
Update : This issue has now been resolved, but it may take up to 6 hours for the fix to be apparent to site visitors.
Original Notice : SiteNow websites are currently experiencing issues where images cannot be wrapped in links.
ITS will update this notice when it is resolved.
SiteNow Custom and SiteNow Standard websites will undergo maintenance during this time.
SiteNow production environments will be down for maintenance during this time. Each site will be down for up to 5 minutes to ensure data integrity.
Following a recent update to the SiteNow Standard platform, some Person pages are blank.
ITS - Web Services is aware of the problem, and is working on a resolution.