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There is no charge for use of this service.

SiteNow is a web content system for the University of Iowa. It is built off of the Drupal content management system.

Support Articles

General Support Information

Frequently Asked Questions

Current Status

There are currently no alerts.

Maintenance

Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
There is currently no planned maintenance.

Past 90 Days

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Alert History

Start: 
Friday, August 24, 2018 - 8:00am
End: 
Friday, August 24, 2018 - 4:30pm
Updates
Friday, August 24, 2018 - 4:30pm

The vendor has fixed the problems and service has been fully restored.

Description

We are currently experiencing problems with Acquia which is preventing access to the ITS website and some SiteNow websites.  ITS support staff are working with the vendor to resolve these issues as quickly as possible.

Services
Last updated: 
Friday, August 24, 2018 - 4:26pm
Start: 
Tuesday, July 31, 2018 - 12:00pm
End: 
Wednesday, August 1, 2018 - 12:00pm
Description

An errant letter "b" is appearing on some SiteNow and custom Drupal websites.

ITS support staff are working to fix this problem.

Services
Last updated: 
Wednesday, August 1, 2018 - 2:07pm
Start: 
Thursday, January 11, 2018 - 8:45am
End: 
Thursday, January 11, 2018 - 5:00pm
Updates
Thursday, January 11, 2018 - 5:00pm

This issue has been resolved.

Description

There is currently a problem affecting the appearance of SiteNow Standard websites hosted by ITS.  ITS support staff are working to fix this problem as soon as possible. 

We will provide more information as soon as possible.

Services
Last updated: 
Friday, January 12, 2018 - 10:44am
Start: 
Tuesday, October 24, 2017 - 5:00pm
End: 
Wednesday, October 25, 2017 - 12:00am
Description

SiteNow Standard production websites will undergo maintenance during this time.

Services
Last updated: 
Wednesday, October 25, 2017 - 12:00am
Start: 
Monday, September 18, 2017 - 10:00am
End: 
Monday, September 18, 2017 - 12:00pm
Description

Update:  The vendor has resolved this problem.  Please contact the ITS Help Desk if you have any problems using this service.

Original Notice: The provider that hosts all SiteNow Custom and SiteNow Standard websites is experiencing an issue that is causing all development and staging sites to be unavailable. Production websites are not affected. Staff are engaging with the provider to restore service.

We will provide updates as soon as more information is available.

Services
Last updated: 
Monday, September 18, 2017 - 1:20pm
Start: 
Wednesday, August 23, 2017 - 8:30am
End: 
Wednesday, August 23, 2017 - 8:45am
Description

UPDATE: This issue has been resolved. 

Drupal based web sites are currently experiencing issues with authentication.

Services
Last updated: 
Wednesday, August 23, 2017 - 8:56am
Start: 
Friday, August 4, 2017 - 10:00am
End: 
Friday, August 4, 2017 - 10:15am
Updates
Friday, August 4, 2017 - 10:15am

This issue has been resolved.

Description

There is currently a problem preventing users from logging in on all SiteNow Custom and SiteNow Standard websites hosted by ITS.

We will provide more information as soon as possible.

Services
Last updated: 
Friday, August 4, 2017 - 10:20am
Start: 
Friday, June 9, 2017 - 10:45am
End: 
Friday, June 9, 2017 - 4:00pm
Description

Update : This issue has now been resolved, but it may take up to 6 hours for the fix to be apparent to site visitors.

 

Original Notice : SiteNow websites are currently experiencing issues where images cannot be wrapped in links.

ITS will update this notice when it is resolved.

Services
Last updated: 
Friday, June 9, 2017 - 4:00pm
Start: 
Thursday, June 8, 2017 - 8:00am
End: 
Thursday, June 8, 2017 - 12:00pm
Description

SiteNow Custom and SiteNow Standard websites will undergo maintenance during this time.

Services
Last updated: 
Thursday, June 8, 2017 - 12:00pm
Start: 
Wednesday, March 1, 2017 - 10:00pm
End: 
Thursday, March 2, 2017 - 1:00am
Description

SiteNow production environments will be down for maintenance during this time.  Each site will be down for up to 5 minutes to ensure data integrity.

Services
Last updated: 
Thursday, March 2, 2017 - 1:00am
Start: 
Wednesday, November 9, 2016 - 8:00am
End: 
Thursday, November 10, 2016 - 9:15am
Description

Following a recent update to the SiteNow Standard platform, some Person pages are blank.

ITS - Web Services is aware of the problem, and is working on a resolution.

Services
Last updated: 
Thursday, November 10, 2016 - 10:08am