For other email clients: Here are instructions for showing headers for various email clients. You will need to copy and paste the headers into the forwarded message.

Sometimes to troubleshoot a problem you are having ITS needs to see the complete message that you received including the header information.  We usually prefer this to be sent as an attached item where possible.

Please click on the client you are using to see instructions for forwarding the email with full headers:

  1. Start a new message.
  2. Select Attach Item from the toolbar.
  3. Select Outlook Item.
  4. Browse to the message you are inquiring about, and select it to attach it.

or

  1. Start a new message.
  2. Move and resize the window so you can see your messages list.
  3. Select the email that you want to forward.
  4. Drag it and drop it into the body of your new message.

To view the full headers of message

  1. Open the message.
  2. Select File | Info | Properties.
  3. The headers will be in the section marked Internet Headers.
  4. Click in the Internet Headers section then press Ctrl+A to select all
  5. This can be Copied (Ctrl+C) and pasted (Ctrl+P) into a forwarded copy of the message.

Sometimes to troubleshoot a problem you are having ITS needs to see the complete message that you received including the header information.  We usually prefer this to be sent as an attached item where possible.

  1. Start a new message.
  2. Move and resize the window so you can see your messages list.
  3. Select the email that you want to forward.
  4. Drag it and drop it into the body of your new message.
  1. Start a new message.
  2. (if needed) Move and resize the window so you can see your messages list.
  3. Select the email that you want to forward.
  4. Drag it and drop it into the body of your new message.

or

  1. Open the email message by double clicking it.
  2. Click on the ellipsis (the 3 dots) to the right of "Forward" to open a drop-down menu
  3. Click "View Message Details"
  4. Select all the text and copy it. 
  5. Close the header information window
  6. Click on the forward icon of your message. 
  7. Paste the copied text at the beginning of the message. 
  8. Send the message.
Article number: 
100812
Last updated: 
December 9, 2016