To create a new info center, answer the following questions about your service: 

  1. Title/Name –What is the name of your service?
  2. Category Name –Using the ITS Service Catalog page, what category might this service fall under? (Category names are listed on the top section of the page with the teal icons). Please choose one category for your service. If unsure, leave blank.
  3. Summary –Provide a brief (under 250 characters) summary description of the service. The summary of the service should be in a language that is understandable to someone new to campus who is not familiar with technology. The summary section is important because the summary with the title of the service is programmatically added to the category page listed off the service catalog.
  4. Description  –The description of the service should be in a language that is understandable to someone new to campus who is not familiar with technology. It should be no more than a few concise sentences. What is the service about? What does it provide? What are the key features? In some cases, the summary and description can be the same. 
  5. Contact Info –Provide a general email or phone number for customers to reach out to about this service. It is ok to leave this field blank and for customers to contact the Help Desk.
  6. Getting Help –Is there a specific place or person to contact where users can receive help outside of the Contact Info? OK to leave blank.
  7. Training Info—Is there a specific place or person to contact where a user can receive training outside of Contact Info? OK to leave blank.
  8. Lynda.com Links to Video Tutorials—Are you aware of any Lynda.com tutorials that would help support this service? OK to leave blank.
  9. Status –What is the status of the service? Pilot, production, phase-out, or decommissioned. The majority of the services will use “production.”
  10. Available to –Who is the service primarily geared or marketed to? The majority of services will be "Students, Faculty, and Staff." Please select one or more from the list:
    1. Students
    2. Faculty
    3. Staff
    4. Researchers
    5. IT Professionals
    6. Guests
  11. Fees –What are the fees for this service? Provide a brief description of who gets charged and how much. If there are no fees for use of the service by the end user, a consistent message will be appended to the page: "There is no charge for use of this service."
  12. Website –Is there a website users will need to use or log in to use this service? Example: Office 365: office365.uiowa.edu. Leave blank if unavailable.
  13. How to Obtain –Typically reserved for obtaining software, but can be used for obtaining services too. How can users obtain this service or software? Examples: link to the Software Download site, link to a form on the Campus Software License page, link to an external site, etc. 
  14. Common Actions Links –Common actions refer to important links/pages that users of this service might need in addition to the login page. For example: “How to connect to eduroam”. Many times these common actions use support articles. You can use up to three common actions for a service. OK to leave blank. 
  15. Signup –How do users sign up for this service? Phone call, email, sign-up form, etc. OK to leave blank.
  16. Also Known As Names –Does this service go by another name? For example: ICON vs. Learning Management System (LMS). Use this sparingly as all AKA names will be entered into the A-Z list as an additional name for the service. OK to leave blank.
  17. Images/Logos/Graphics –Do you have any available imagery to support your service? OK to leave blank.
  18. SLA—do you have service level agreement information you wish to provide? OK to leave blank.
  19. Workgroup—which of the following workgroups listed below are responsible for maintaining this content? 
    Note: When this info expires (maximum length one year from publish date or date assigned by editor), the email address provided for the workgroup will receive an email notification when this info center has expired. 
    Please choose one workgroup to 'own' this info center:
    1. Development, Integration & Delivery
    2.  Administrative Information Systems
      1. Directory & Authentication
    3. Server Support Team
      1. Cloud Services Team
    4. IT Security
    5. Office of Teaching, Learning & Technology
      1. Center for Teaching
      2. Enterprise Instructional Technology
      3. Learning Spaces Technology
      4. OTLT
      5. TILE
    6.  Network Services
    7.  Research Services
    8.  Service Management & Support
      1.  Communication & Collaboration
        1. eCollaboration
        2.  Email
        3.  Skype for Business
        4. Voice
      2. Enterprise Client Management
      3. Enterprise Technologies Management
      4. Extended Technical Support
      5. Software Licensing
      6. Help Desk
      7. Training Coordination
  20. Software/Hardware—Is this service a software or hardware? 

Note: Only web administrators can create or delete info centers on the ITS website. If you need an info center created or deleted, please contact Adrienne Coon

Article number: 
105561
Last updated: 
June 26, 2017