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General Support Information

What devices can I connect with?

iOS devices capable of connecting to AirServer are- iPad (2nd generation or newer, including retina models) iPad mini (all versions, including retina models) iPhone (4s or newer) iPod touch (5th generation or newer) Desktop capable Macs running...
Service: 
AirServer Service
Article number: 
103667
Last updated: 
December 10, 2019

Healthcare Connection Options (VPN vs. Citrix)

For Healthcare members who are unable to use AnyConnect - UI VPN with their HawkID and HawkID password to access RDSS, there are 3 other connection options: Remote Access Citrix (desktop.healthcare.uiowa.edu) - recommended RPD through Remote Access...
Service: 
Research Data Storage Service (RDSS)
Article number: 
121486
Last updated: 
April 15, 2021

Keep your Remote Desktop Connection on a Single Monitor

Issue Previous instructions for connecting to RemoteAdmin using a Windows PC were to use the RemoteApp and Remote Desktop Connections Control Panel applet. This method works but does not allow you to easily configure the option to launch the remote...
Service: 
RemoteAdmin Service for Access to Secured Servers and Administrative Applications
Article number: 
121436
Last updated: 
April 16, 2021

Connecting to RemoteAdmin using a Mac

Instructions Duo authentication is now required to connect to RemoteAdmin. If you use an account other than your HawkID to connect to RemoteAdmin AND you do not yet have it set up to use DUO authentication, log into your Duo Configuration page and...
Service: 
RemoteAdmin Service for Access to Secured Servers and Administrative Applications
Article number: 
121301
Last updated: 
April 16, 2021

Important Information about the RemoteAdmin Server Migration

RemoteAdmin Server 2019 Migration April 1st, 2021 Overview It's time to do a server refresh of the RemoteAdmin service for an updated Remote Desktop experience and updated tools. During the month of April, 2021, BOTH the old RemoteAdmin deployment...
Service: 
RemoteAdmin Service for Access to Secured Servers and Administrative Applications
Article number: 
121296
Last updated: 
April 16, 2021

Connecting to RemoteAdmin using the Remote Desktop Web Client

Note: If you need to use the Raritan Command Center Secure Gateway IP KVM console on RemoteAdmin, you should use the other method of connecting with a Windows PC. The Remote Desktop Web Client has issues sending keyboard input to remote connections...
Service: 
RemoteAdmin Service for Access to Secured Servers and Administrative Applications
Article number: 
121291
Last updated: 
April 22, 2021

Connecting to the RemoteAdmin service

Overview Following are the prerequisites for using the RemoteAdmin Service and instructions for how to get connected from Mac, PC and the RDS Web Client. Please note the domainname of the new RemoteAdmin service with Windows Server 2019 differs from...
Service: 
RemoteAdmin Service for Access to Secured Servers and Administrative Applications
Article number: 
121281
Last updated: 
April 16, 2021

OneDrive Keep Data on Device

If you are using Files On-Demand, but want to keep a certain folder on your device to access when you don't have internet, you can do the following: Go to your OneDrive sync client (blue cloud, lower right hand corner on Windows) Select Open Folder...
Service: 
OneDrive for Business
Article number: 
121181
Last updated: 
March 12, 2021

Co-managed Systems Information and Overview

Introduction This article contains three sections with information related to the co-managed service: Definitions related to elements of the co-managed service. An overview of the co-managed service , in the context of the definitions provided. A...
Service: 
Managed Application and Platform Level Services
Article number: 
120636
Last updated: 
April 5, 2021

Co-Managed System Issues, Change Requests, and Migration Processes

Issue Escalation , Change Request , and Migration Processes This article summarizes information for co-managed systems related to issue escalation, the change request process, and the migration of a system from ITS-Managed to co-managed. Issue...
Service: 
Managed Application and Platform Level Services
Article number: 
120631
Last updated: 
March 2, 2021
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Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
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