For Healthcare members who are unable to use AnyConnect - UI VPN with their HawkID and HawkID password to access RDSS, there are 3 other connection options: Remote Access Citrix (desktop.healthcare.uiowa.edu) - recommended RPD through Remote Access...

Issue Previous instructions for connecting to RemoteAdmin using a Windows PC were to use the RemoteApp and Remote Desktop Connections Control Panel applet. This method works but does not allow you to easily configure the option to launch the remote...

Instructions Duo authentication is now required to connect to RemoteAdmin. If you use an account other than your HawkID to connect to RemoteAdmin AND you do not yet have it set up to use DUO authentication, log into your Duo Configuration page and...

RemoteAdmin Server 2019 Migration April 1st, 2021 Overview It's time to do a server refresh of the RemoteAdmin service for an updated Remote Desktop experience and updated tools. During the month of April, 2021, BOTH the old RemoteAdmin deployment...

Note: If you need to use the Raritan Command Center Secure Gateway IP KVM console on RemoteAdmin, you should use the other method of connecting with a Windows PC. The Remote Desktop Web Client has issues sending keyboard input to remote connections...

Overview Following are the prerequisites for using the RemoteAdmin Service and instructions for how to get connected from Mac, PC and the RDS Web Client. Please note the domainname of the new RemoteAdmin service with Windows Server 2019 differs from...

If you are using Files On-Demand, but want to keep a certain folder on your device to access when you don't have internet, you can do the following: Go to your OneDrive sync client (blue cloud, lower right hand corner on Windows) Select Open Folder...

Introduction This article contains three sections with information related to the co-managed service: Definitions related to elements of the co-managed service. An overview of the co-managed service , in the context of the definitions provided. A...

Issue Escalation , Change Request , and Migration Processes This article summarizes information for co-managed systems related to issue escalation, the change request process, and the migration of a system from ITS-Managed to co-managed. Issue...