General Support Information

What devices can I connect with?

iOS devices capable of connecting to AirServer are- iPad (2nd generation or newer, including retina models) iPad mini (all versions, including retina models) iPhone (4s or newer) iPod touch (5th generation or newer) Desktop capable Macs running...
Service: 
AirServer Service
Article number: 
103667
Last updated: 
December 10, 2019

Managed Application and Platform Level Services Detail

Service Detail Core Application Service The Core Application Service offers full-service systems administration for application with enterprise level service (used by a majority of campus usere) and availability (near or at 24x7) requirements for...
Service: 
Managed Application and Platform Level Services
Article number: 
119866
Last updated: 
October 21, 2020

Managed Application and Platform Level Services Feature Definitions

Application Focused Sysadmin A system administrator assigned to help manage your application/service. Their focus is to manage the installation and updates of the application as well as prerequisite applications and services required by the...
Service: 
Managed Application and Platform Level Services
Article number: 
119861
Last updated: 
October 6, 2020

Restrict Download and Print in OneDrive

With sensitive data, you might want to restrict download and/or printing of shared documents. This allows for files to be set "view only" by selecting “anyone” or “specific person” and select the block download button. Currently, the following file...
Service: 
OneDrive for Business
Article number: 
119796
Last updated: 
September 22, 2020

Zoom - Request 3rd Party App Integration or API Access

Zoom 3rd Party App Integration or Zoom API (OAuth) Request If you would like to request a 3rd party app to be integrated with our Zoom account or to ask for access to the Zoom API (using OAuth), please fill out the following form: 3rd Party App...
Service: 
Zoom
Article number: 
119781
Last updated: 
September 16, 2020

Zoom - Waiting Rooms

Zoom offers a Waiting Room feature that can fit a couple of different needs: If you are hosting a Zoom meeting and you'd like the ability to have control on when your participants are allowed into your meeting. You'd like to have a Virtual Office...
Service: 
Zoom
Article number: 
119736
Last updated: 
September 14, 2020

Excel Is Locked for Writing on Shared Drive

Occasionally, you might get an error when trying to open an Excel file on a Shared Drive that says "someone has this file open" and it will not let you open or edit the file. Generally what happens is that the last person using the file got...
Service: 
Shared Drive (Files@Iowa)
Article number: 
119726
Last updated: 
September 11, 2020

Migrate Your Home Drive to OneDrive

BEFORE BEGINNING: Please do NOT do this unless you are on the campus network or are remoted into a workstation on the campus network. Microsoft has made it easy to migrate (copy) your files from your Home Drive to OneDrive. Before beginning a...
Service: 
OneDrive for Business
Article number: 
119721
Last updated: 
October 27, 2020

How to Find Meetings You Scheduled

If you schedule a lot of meetings, and some of your meetings are recurring (meetings that repeat daily, weekly, monthly etc.), you not see all your meetings where you expect to see them. To see all your meetings, follow these steps Log into https://...
Service: 
Zoom
Article number: 
119586
Last updated: 
September 2, 2020

Zoom Add-In for Outlook desktop

See Zoom Add-In for Outlook Desktop for information on installing the add-in for Outlook Windows or Mac
Service: 
Zoom
Article number: 
119576
Last updated: 
August 26, 2020