General Support Information

What devices can I connect with?

iOS devices capable of connecting to AirServer are- iPad (2nd generation or newer, including retina models) iPad mini (all versions, including retina models) iPhone (4s or newer) iPod touch (5th generation or newer) Desktop capable Macs running...
Service: 
AirServer Service
Article number: 
103667
Last updated: 
December 10, 2019

Grant/revoke access for additional users

Additional users can be granted either read/write or read-only access to an entire share - LSS does not support complex nested permissions inside a single file share. To have access granted or revoked for a user, please email research-computing@...
Service: 
Large Scale Storage (LSS)
Article number: 
118771
Last updated: 
May 26, 2020

How to request more space

To increase the quota of your share, please email research-computing@uiowa.edu .
Service: 
Large Scale Storage (LSS)
Article number: 
118766
Last updated: 
May 26, 2020

How to request additional space

Additional space may be purchased at the standard rate of $270 per TB per year by emailing its-rdss-help@uiowa.edu . Please include the name of the RDSS volume, how many additional TBs of space you would like, and the MFK to be charged.
Service: 
Research Data Storage Service (RDSS)
Article number: 
118626
Last updated: 
April 24, 2020

Closed Captioning in Microsoft Teams

Please note: Live captions are a preview feature in Microsoft Teams, and they're only available in English (US) and on the Teams desktop and mobile apps for now. To enable Closed Captioning in Microsoft Teams: Join a Teams meeting or a group call (...
Service: 
Microsoft Teams
Article number: 
118491
Last updated: 
April 9, 2020

OneDrive Request Files

OneDrive for Business has a new feature called "Request Files". This feature works like a "drop site" for files you need to get from others. To use it: Login to office365.uiowa.edu with your HawkID and HawkID password. Create a new folder. Right...
Service: 
OneDrive for Business
Article number: 
118446
Last updated: 
May 14, 2020

Adobe CLP License Information

Information/Order Form Instructions after you purchase an Adobe CLP license via the ITS Campus Software Office. Your order has been placed. Adobe portal information will be sent to the email provided. It can take 1-2 weeks to get the licenses into...
Article number: 
118421
Last updated: 
April 7, 2020

Comparison of Video Conferencing Options

When to use Skype for Business, Microsoft Teams, and Zoom Please note, the following instructions are not intended for University of Iowa Hospitals and Clinics employees. If you are a University of Iowa Hospitals and Clinics employee needing...
Service: 
Video Conferencing
Article number: 
118416
Last updated: 
May 19, 2020

Using the Skype for Business Web Scheduler

Please note, the following instructions are intended for non-UI Healthcare employee s. Healthcare employees should navigate to https://mail.healthcare.uiowa.edu and click on the Unified Communication tab to access the UI Healthcare Web Scheduler...
Service: 
Microsoft Skype for Business
Article number: 
118361
Last updated: 
April 3, 2020

Share a LinkedIn Learning course or video direct link

This article provides instructions on how to get a link to a LinkedIn Learning course or individual video that you can share in an email, on a webpage, or in an ICON course site. Get a link for a LinkedIn Learning course or video Log in to LinkedIn...
Service: 
Online Training Videos (LinkedIn Learning)
Article number: 
118331
Last updated: 
March 24, 2020