Skip to main content
The University of Iowa

Information Technology Services

Main menu

  • Services and Software
    • All Services and Software
    • Computers and Devices
    • Services for Students
    • Services for Staff
    • Services for Faculty
    • Services for Researchers
    • Services for IT Professionals
    • Services for Guests
  • Training
    • Training and Events
    • Online Training Videos (LinkedIn Learning)
    • Technology Consulting
    • IT Communities/Networking
  • Help and Support
    • Support Information
    • IT Service Alerts
    • Security
    • Contact Us
  • About Us
    • About ITS
    • News
    • ITS Organization
    • IT Strategic Plan
    • IT Communities
    • OneIT@Iowa

You are here

  • Home

General Support Information

What devices can I connect with?

iOS devices capable of connecting to AirServer are- iPad (2nd generation or newer, including retina models) iPad mini (all versions, including retina models) iPhone (4s or newer) iPod touch (5th generation or newer) Desktop capable Macs running...
Service: 
AirServer Service
Article number: 
103667
Last updated: 
December 10, 2019

Co-managed Systems Information and Overview

Introduction This article contains two sections with information related to the co-managed service: Definitions related to elements of the co-managed service An overview of the co-managed service , in the context of the definitions provided...
Service: 
Managed Application and Platform Level Services
Article number: 
120636
Last updated: 
January 14, 2021

Co-Managed System Issues, Change Requests, and Migration Processes

Issue Escalation , Change Request , and Migration Processes This article summarizes information for co-managed systems related to issue escalation, the change request process, and the migration of a system from ITS-Managed to co-managed. Issue...
Service: 
Managed Application and Platform Level Services
Article number: 
120631
Last updated: 
January 14, 2021

Using the Report Message Add-In

While viewing a message in Outlook, you can choose to report a message to Microsoft as Junk or Phishing and send a copy of the message to them. Open the message and click the down arrow next to Report Message Choose what option you wish to use: Junk...
Service: 
Office 365: Email & Calendaring
Article number: 
120601
Last updated: 
January 13, 2021

Wireless Authentication Server Certificate Renewal Instructions

On Tuesday, January 5th, 2021, ITS renewed the certificate used to verify the authenticity of the wireless authentication servers. When you connect to eduroam after the certificate is renewed, you may be asked to verify and accept the new...
Service: 
UI Wireless - eduroam
Article number: 
120501
Last updated: 
January 19, 2021

How to Update the Zoom Client

Zoom frequently releases new client updates that bring new features or enhancements. Please note: If you have an older client, or if your meeting participants have an older client, some Zoom functionality will not be available or work as expected...
Service: 
Zoom
Article number: 
120481
Last updated: 
December 17, 2020

Zoom Automatic Live Transcription

Zoom Live Transcription Live Transcription provides an ASR (Automatic Speech Recognition) transcription service. This allows for speech to text transcription when in a Zoom Meeting or Webinar. This feature is enabled by the host of the Meeting or...
Service: 
Zoom
Article number: 
120361
Last updated: 
December 10, 2020

How to enter your location in Skype for Business

A new update will prompt you to enter your location in Skype for Business if you are located off-campus. When you are on campus and if you move to other buildings, your location data will be updated and displayed under your name automatically. To...
Service: 
Microsoft Skype for Business
Article number: 
120356
Last updated: 
December 2, 2020

Skype for Business and Location Information FAQs

Skype for Business uses Location Information for 911 service and also to communicate your location to your contacts. The following Frequently Asked Questions (FAQs) address Location Information.
Service: 
Microsoft Skype for Business
Article number: 
120291
Last updated: 
December 3, 2020

Transfer Data to or from Argon

Log in to Globus, if you haven't done this there are detailed file transfer instructions . Select the uiowadata#data endpoint. Type in the path corresponding to the source or destination in Argon. Path on Argon Path in Globus /Users/<your hawkid...
Service: 
Research Data Collaboration Service (RDCS)
Article number: 
120271
Last updated: 
November 20, 2020
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • …
  • next ›
  • last »

Contact Us

Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
Chat: Help Desk Online Chat
Website Feedback
Privacy Information

© 2021 The University of Iowa

Navigate

  • Home
  • All Services and Software
  • Training and Events
  • Support Information
  • About ITS

Connect with Us

FacebookTwitterYouTube