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General Support Information

What devices can I connect with?

iOS devices capable of connecting to AirServer are- iPad (2nd generation or newer, including retina models) iPad mini (all versions, including retina models) iPhone (4s or newer) iPod touch (5th generation or newer) Desktop capable Macs running...
Service: 
AirServer Service
Article number: 
103667
Last updated: 
December 10, 2019

Zoom - Modern Authentication Office 365 Connection Update

Security improvements are being made to the university email system which will impact your ability to connect Zoom to your email and calendar unless you make the recommended changes. If you would like to know more information on the Modern...
Service: 
Zoom
Article number: 
125261
Last updated: 
August 3, 2022

What is the Qualtrics XM Directory and how do I use it?

On June 7, 2022 Qualtrics migrated our brand from the Contacts platform to their new XM Directory interface. Users previously using the Contacts feature in Qualtrics to create mailing lists and distribute survey invitations will now access these...
Service: 
Qualtrics
Article number: 
124881
Last updated: 
June 7, 2022

The website you were trying to reach is only available on campus or when connected to the VPN.

Some University of Iowa websites or services are only available to users who are located on campus, or are connected to the Virtual Private Network (VPN) service. The website you were trying to reach is one that is only available on campus or via...
Article number: 
124846
Last updated: 
June 3, 2022

Microsoft Teams Apps

Microsoft Teams Apps Some of the available Apps are provided by Microsoft, however, most Teams Apps are developed by third-party, external vendors (not Microsoft) and may not conform to Office 365 and University of Iowa data storage security,...
Service: 
Microsoft Teams
Article number: 
124716
Last updated: 
June 20, 2022

Why am I unable to use Qualtrics on Internet Explorer?

Microsoft announced it is ending support for the Internet Explorer (IE) browser on June 15, 2022. As a result of Microsoft's announcement, Qualtrics will also end support for IE on June 15, 2022. What is the change? This means that some IE users may...
Service: 
Qualtrics
Article number: 
124366
Last updated: 
April 28, 2022

Replace an RDSS share with an LSS share

Which storage system should I choose? For a comparison of the Research Data Storage Service (RDSS) and the Large Scale Storage (LSS) service, please refer to the research storage options comparison page . If you would like assistance determining...
Service: 
Large Scale Storage (LSS)
Article number: 
124361
Last updated: 
March 15, 2022

Sharing content

Giving access to sites and content to internal or external users is accomplished via "Sharing". The options for sharing content are dictated by the security settings of a site. By default, all sites/files can be shared internally to other faculty...
Service: 
SharePoint Online
Article number: 
124216
Last updated: 
March 1, 2022

How do I distribute a survey using a @survey.uiowa.edu email address?

By default, Qualtrics uses a @qemailserver.com as the FROM domain for messages sent using their Email Distribution feature. In January 2020, ITS set up a custom FROM address of @survey.uiowa.edu for all existing UI Qualtrics users. Any Qualtrics...
Service: 
Qualtrics
Article number: 
124036
Last updated: 
January 26, 2022

Moving an on-premises server to the cloud

If you're considering a move to the cloud for a server that currently resides on-premises, there are several factors you'll want to consider. The list of factors is not comprehensive, but should give you an idea of the kinds of things you should be...
Service: 
Microsoft Azure
Article number: 
124001
Last updated: 
January 21, 2022
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Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
Chat: Help Desk Online Chat
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