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General Support Information

What devices can I connect with?

iOS devices capable of connecting to AirServer are- iPad (2nd generation or newer, including retina models) iPad mini (all versions, including retina models) iPhone (4s or newer) iPod touch (5th generation or newer) Desktop capable Macs running...
Service: 
AirServer Service
Article number: 
103667
Last updated: 
December 10, 2019

FAQ's

Below are frequently asked questions about our anti-spam and phishing efforts
Service: 
Phishing and Anti-Spam Efforts
Article number: 
126616
Last updated: 
March 14, 2023

Teams Guest access errors

When a Guest (external) user is attempting to access a Team hosted on the UI Office 365 tenant with their org credentials (e.g. external-user@xyz.edu ) the user cannot already be signed-in to the Teams client for accessing Teams on their own tenant...
Service: 
Microsoft Teams
Article number: 
126466
Last updated: 
February 21, 2023

Splunk On-Call

Splunk On-Call is the primary tool Enterprise Infrastructure uses to route critical alerts and pages from the Prometheus monitoring platform . Additional information about Enterprise Infrastructure's Splunk On-Call service can be found on their...
Service: 
System Monitoring and Alerting
Article number: 
126301
Last updated: 
January 26, 2023

How to remove the TikTok app from Windows and iOS devices

Iowa Governor Kim Reynolds issued a directive to ban TikTok on all state-owned devices. If you have a device provided by the University of Iowa and have installed the TikTok app, please follow these instructions on how to remove it to be in...
Article number: 
126131
Last updated: 
December 16, 2022

Service Requests - Getting Help - SAS Customers

When you have a non-service impacting need for any of your services, please submit a service ticket to let the SAS Sysadmins know what you need. Submission Process To submit a Service Request (SR) to the SAS Sysadmin team, click on this link to take...
Service: 
Specialized Application Services
Article number: 
126021
Last updated: 
March 20, 2023

Choosing and using a password manager

Password managers are applications that store passwords and other credentials you use to access online sites and services. Most also can suggest strong passwords based on criteria you select (for example, number of characters and character types)...
Service: 
HawkID
Article number: 
125926
Last updated: 
November 17, 2022

Ubuntu Support Options

May, 2022. We are pleased to announce that a request for proposals (RFP) for Linux software support has now been completed. The purpose of this RFP was to formally evaluate the support options from multiple Linux vendors as related to their OS and...
Service: 
Linux
Article number: 
125921
Last updated: 
November 17, 2022

GlobalProtect Always On VPN Client - Installation and Connection

See below for instructions on how to install and configure the GlobalProtect Always On VPN. Once your device is configured the GlobalProtect Always On VPN will connect automatically.
Service: 
Virtual Private Network (VPN)
Article number: 
125706
Last updated: 
March 20, 2023

Home Drive Service Changing

On September 13, 2022, the Home Drive service will be changing from automatically provisioning to an exceptions based provisioning model. What does this mean for end-users? Currently, every HawkID is given a Home Drive when the ID is created. After...
Service: 
Home Drive (Files@Iowa)
Article number: 
125361
Last updated: 
November 23, 2022
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Contact Us

Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
Chat: Help Desk Online Chat
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