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General Support Information

What devices can I connect with?

iOS devices capable of connecting to AirServer are- iPad (2nd generation or newer, including retina models) iPad mini (all versions, including retina models) iPhone (4s or newer) iPod touch (5th generation or newer) Desktop capable Macs running...
Service: 
AirServer Service
Article number: 
103667
Last updated: 
December 10, 2019

Microsoft Teams Apps

Microsoft Teams Apps Apps for Teams are currently enabled for users. Some of the available Apps are provided by Microsoft, however, most Teams Apps are developed by third-party, external vendors (not Microsoft) and may not conform to Office 365 and...
Service: 
Microsoft Teams
Article number: 
124716
Last updated: 
May 12, 2022

Why am I unable to use Qualtrics on Internet Explorer?

Microsoft announced it is ending support for the Internet Explorer (IE) browser on June 15, 2022. As a result of Microsoft's announcement, Qualtrics will also end support for IE on June 15, 2022. What is the change? This means that some IE users may...
Service: 
Qualtrics
Article number: 
124366
Last updated: 
April 28, 2022

Replace an RDSS share with an LSS share

Which storage system should I choose? For a comparison of the Research Data Storage Service (RDSS) and the Large Scale Storage (LSS) service, please refer to the research storage options comparison page . If you would like assistance determining...
Service: 
Large Scale Storage (LSS)
Article number: 
124361
Last updated: 
March 15, 2022

Sharing content

Giving access to sites and content to internal or external users is accomplished via "Sharing". The options for sharing content are dictated by the security settings of a site. By default, all sites/files can be shared internally to other faculty...
Service: 
SharePoint Online
Article number: 
124216
Last updated: 
March 1, 2022

How do I distribute a survey using a @survey.uiowa.edu email address?

By default, Qualtrics uses a @qemailserver.com as the FROM domain for messages sent using their Email Distribution feature. In January 2020, ITS set up a custom FROM address of @survey.uiowa.edu for all existing UI Qualtrics users. Any Qualtrics...
Service: 
Qualtrics
Article number: 
124036
Last updated: 
January 26, 2022

Moving an on-premises server to the cloud

If you're considering a move to the cloud for a server that currently resides on-premises, there are several factors you'll want to consider. The list of factors is not comprehensive, but should give you an idea of the kinds of things you should be...
Service: 
Microsoft Azure
Article number: 
124001
Last updated: 
January 21, 2022

Do I need to be an administrator to install the Alertus Desktop client?

University of Iowa owned and centrally managed computers will not require administrator privileges to install. If desired by a college/unit, Alertus will be available in the standard, “Software Center” for optional install. Personally owned...
Service: 
Alertus
Article number: 
123581
Last updated: 
December 10, 2021

How does Alertus Desktop work?

If you opt in to download the desktop notification client and are connected to the UI wired or wireless network, or are using a centrally supported computer with the client, the service will issue a pop-up Hawk Alert message on your computer. To...
Service: 
Alertus
Article number: 
123571
Last updated: 
February 24, 2022

Request a package to be mirrored

Who can request packages? Any one can request packages to be mirrored. The Linux-Patching group will determine whether or not to mirror the package based upon the following criteria: size, difficulty to mirror, expected frequency of use by the...
Service: 
CentOS
Article number: 
123511
Last updated: 
December 7, 2021
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Information Technology Services (ITS)

2800 University Capitol Centre
Iowa City, IA 52242

Phone: 319-384-4357
Email: its-helpdesk@uiowa.edu
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