Please contact the ITS Help Desk at 384-4357 (4-HELP) or send an e-mail to its-helpdesk@uiowa.edu and let them know the error message you are receiving and the protected resource you are trying to access. ITS may be able to grant access to this resource depending on the requirements of the protected resource.

Other error messages may direct you to contact your help desk or user ID office for assistance. In these situations, please contact the ITS Help Desk, as noted above.