When to use Skype for Business, Microsoft Teams, and Zoom
Skype for Business unifies voice and video calls, Skype for Business Meetings, presence, and instant messaging in one easy-to-use client, making it simple to choose and switch between different forms of communication. Skype for Business is the telephony solution offered to the University of Iowa campus enabling faculty and staff to make and receive traditional telephone calls through the Skype for Business client.
Microsoft Teams is your online chat-based hub for teamwork integrated with your Office 365 email account. It is an app that helps you and your team have real-time conversations using chat or video chat, securely share and collaborate on files, and plan meetings or projects with others at the University of Iowa.
Zoom is a web conferencing solution offered by the University of Iowa. Zoom can be used to meet with other people at Iowa, or people external to the university. Zoom integrates with ICON, allows users to meet in online meetings, share audio and video information, schedule webinars, use questionnaires in meetings, and much more.
For information regarding data compliance for Skype for Business, Microsoft Teams, and Zoom, please refer to the Data Classification Guide to IT Services support article provided by the Information Security & Policy Office.
|Meeting Scenario||Recommended Product|
|Academic (Online Classes and Teaching)||Zoom|
|Large Departmental Meetings (10+ participants)||Zoom or Microsoft Teams|
|Small Departmental Meetings (1-10 participants)||Skype for Business, Microsoft Teams, or Zoom|
|One to One Conversations||Skype for Business or Microsoft Teams|
|Features||Skype for Business||Microsoft Teams||Zoom|
|Available To||Faculty, Staff||Students, Faculty, Staff||Students, Faculty, Staff|
|Desktop App||Windows, macOS||Windows, macOS, Linux||Windows, macOS, Linux|
|Mobile App||iOS, Android||iOS, Android||iOS, Android|
|Browser Support||Yes, the Skype for Business meeting plugin is required.||Yes||Yes; the Zoom Client for Meetings is required.|
|Supported Browsers||Microsoft Edge, Internet Explorer 11, Safari, Google Chrome||Microsoft Edge, Google Chrome||Microsoft Edge, Internet Explorer 11, Safari, Google Chrome, Firefox|
|Maximum Meeting Attendees||300||1000||300|
|Audio and Video|
|HD Video Capable||Yes||Yes||Yes|
|Join Meeting with Audio Only||Yes||Yes||Yes|
|Join Meeting by Phone (Domestic)||Yes||No||Yes|
|Join Meeting by Toll-Free Number||No||No||No|
|Meeting Captioning||No||Yes; Live Captioning||Yes; Live Captioning, Manual Captioning and 3rd Party Utilities|
|Make and Receive Telephone Calls||Yes||No||No|
|Chat Within Meetings||Yes||Yes||Yes|
|Chat Outside of Meetings||Yes||Yes||Yes|
|Annotate Shared Content||No||No||Yes|
|Polling||Yes||Yes; using Microsoft Forms||Yes|
|Join Before Host||Yes||Yes||Yes; off by default, can be turned on per meeting.|
|Join Meetings from H.323 or SIP Devices||No||No||Yes|
|Outlook Calendar Integration||Yes||Yes||Yes; with the Zoom for Outlook plugin|
|Google Calendar Integration||No||No||Yes|